Great Lakes Hyundai

The service was good, the dealers were friendly, the actual managers? Tried a few tricks to not give me the deal I asked for, but that’s all dealerships I guess. actual managers? Tried a few tricks to not give me the deal I asked for, but that’s all dealerships I guess. More

Arron has been great to work with so far. He has kept us updated at all times. He has kept us updated at all times. More

I have a 2022 Santa Cruz first I take it to get service and bring up my windshield is cracked and would need it replaced with having the windshield protection contract also so then they tell me they work w and bring up my windshield is cracked and would need it replaced with having the windshield protection contract also so then they tell me they work with a third party company for that and they want me to do all the work to call them and get things set because they feel they are being a middle man and don’t want that so then they were supposed to take pictures and set that up then told me they didn’t take the pictures and need me to take them and send them to them so they can do it and then to me that’s xxxxxxxx and I shouldn’t have to do any work when I pay extra for the windshield protection so then after all of that still nothing happens and then maybe 2 weeks later the transmission blew on the cruz and I take it in to get that fixed which they did fix that but during that time I brought up the windshield again and they told me to just worry about 1 thing at a time and they’ll the transmission fixed and they’ll put the windshield in the notes which they didn’t and then I needed a loaner car so I can get to work and military drill after that being a xxxx show just to get a loaner car when my vehicle was fixed they supposedly tried calling me multiple times even tho I didn’t get a call but the service member emailed me to let me know so I then I brought the vehicle back in he said I tried calling you I said no you haven’t and I asked what number you called cuz I didn’t get nothing and he told me the number and it wasn’t mine so then I asked for him to get my contact info in the system and he said no they don’t need it so that’s some xxxxxxxx right there and really xxxxty so then I said did you get the windshield fixed and he tried acting like he didn’t know about so then he asked let me get your number so I can call you when that’s set up and he then went out and took pictures of the windshield and said he’ll give me a call now it’s been 2 weeks and nothing and I reached out to him with the email he reached out to me on and still no reply More

Great dealer to work with; salesman John Fields worked with me to get my daughter a Hyundai Kona all the way through the purchasing process with professionalism and transparency, including a pick up from with me to get my daughter a Hyundai Kona all the way through the purchasing process with professionalism and transparency, including a pick up from the airport to the dealership. I say this because I had a few unpleasant interactions with other dealers and I felt being treated as worthy customer at GLH. Definitely, I recommend and consider them for future business. TL More

I received very professional assistance from Josh Miller. He is knowledgeable and answered my questions regarding various models. After choosing, the GreatLakes team quickly processed my financial and title He is knowledgeable and answered my questions regarding various models. After choosing, the GreatLakes team quickly processed my financial and title paperwork. My car was sparkling clean and ready when I was. My family has purchased cars here, and I made a wise choice following! More

I received great customer service from Jacob L. He got me the car I wanted at the he price I wanted. He was as very pleasant, helpful and caring. the car I wanted at the he price I wanted. He was as very pleasant, helpful and caring. More

Great Hyundai dealer to work with. TJ is the best in working with me during the sales and purchasing process! I would definitely visit again for a used or new SUV. working with me during the sales and purchasing process! I would definitely visit again for a used or new SUV. More

First, my Hyundai has been the best car ever as far as upkeep. Have always used dealer services and been happy with any place I have been until now. I called the dealer to make a 60000 mile service upkeep. Have always used dealer services and been happy with any place I have been until now. I called the dealer to make a 60000 mile service appt. on my 2013 Sonata that has not had a single issue since I owned it. Had trip planned to Kentucky, so seemed like due diligence. I left the dealership and noticed a periodic squeak on the drive home, but thought I must be imagining things. Took the car a week later on road trip and my husband diagnosed the sound immediately that hadn't existed before the "service". Then we return from the long weekend and 300 mile journey home, and the weather warmed up. Suddenly there is no air conditioning. It worked on the way to get the service, but not a week later. Called the dealer on way home to ask for them for a new appt. to review their checked systems list, marked as OK. The service person told me that I would have to pay for the visit and "things happen". End result, my husband banned me from going there and give them any more money. Went to local mom and pop shop. Said serpentine tensioners were worn (squeak sound) and the air conditioner was low. Both those were "checked" as good during my service. So the work that was actually needed was not noticed in a $500 service and I had to pay nearly the same to get repairs by someone else. Suggestion, go to Mentor Hyundai, or someone else. More

TJ is a fantastic salesman- extremely knowledgeable, extremely nice! We had had 2 bad experiences today at Kia dealerships before we came here- TJ made my day 150% better! I had even been to another Hyu extremely nice! We had had 2 bad experiences today at Kia dealerships before we came here- TJ made my day 150% better! I had even been to another Hyundai dealership in Mansfield, who ended up not calling me back. Everything was so easy! I got a gorgeous Palisade!! TJ went over literally everything this suv has to offer- he stayed an hour after they closed to make sure I knew what I was doing with this car lol- I will definitely come back to this dealership in the future, and hope to work with TJ again with future purchases. This dealership is very lucky to have this guy! More

I worked with TJ Klinkowicz to buy my daughter a used Santa Fe. TJ was a real professional throughout the process - knowledgeable, courteous and reliable without being high pressure at all. A great exp Santa Fe. TJ was a real professional throughout the process - knowledgeable, courteous and reliable without being high pressure at all. A great experience and it's no wonder TJ is the top salesperson year after year. More