Great Lakes Hyundai

Stellar customer service! I have been thoroughly pleased with my experiences with Great Lakes Hyundai over the years. It's why I am a repeat, loyal customer! The staff have alw I have been thoroughly pleased with my experiences with Great Lakes Hyundai over the years. It's why I am a repeat, loyal customer! The staff have always treated me with sincere friendliness and respect and have shown genuine interest in fulfilling my needs and desires. I have never felt pushed towards accepting any particular vehicle package or service. Great Lakes Hyundai obviously is committed to customer satisfaction, which is why I will be back there for my next lease! More

Brian Sexten's review Excellent experience. My dealer representative, Tom, is friendly and very knowledgeable with the automobile I bought. Tom covered all aspects of the 2 Excellent experience. My dealer representative, Tom, is friendly and very knowledgeable with the automobile I bought. Tom covered all aspects of the 2017 Santa Fe I bought. The financial person was thorough. More

Good times Mike Hunt was a pro''s pro. He was knowledgeable and patient..No high pressure ! This is our third Hyundai...they are great cars and the best warranty Mike Hunt was a pro''s pro. He was knowledgeable and patient..No high pressure ! This is our third Hyundai...they are great cars and the best warranty in the business doesn' t hurt. More

Avoid, please read below before they get you taken! ABSOLUTELY AVOID THIS DEALERSHIP!!! While gone with the military, my wife had been looking for a Charcoal, Leather AWD 2.0 Turbo 2014 Santa Fe for her ABSOLUTELY AVOID THIS DEALERSHIP!!! While gone with the military, my wife had been looking for a Charcoal, Leather AWD 2.0 Turbo 2014 Santa Fe for her trips back to North Carolina in the winter. She found one online at Great Lakes Hyundai. We live 3.5 hours away from the dealership. Over a couple of days of phone/email dialog with Mike Hall, the salesman, we decided to make the trip. However numerous times it was made known we wanted AWD...The Santa Fe listed was advertised as AWD. I had Mike physically walk out and go over the car to ensure it was specifically what we wanted and in the condition described. Per the phone call, it was "in like new condition and exactly what we were looking for...and to come on out." It was priced average market value for an AWD! So my family packs up the kids and make the trip after the kids get out of school. Arriving nearly 9 p.m. It was nice, drove nice and seemed like what she expected. 2 months later she got it nearly stuck in sand in NC, and it was told to her it is front wheel drive. Her nor I am mechanics and did not know how you tell an ALL wheel drive from a Front wheel drive since it does not have a four wheel drive button or lever like in trucks. We called this factory dealership because we expected, paid for and need an AWD and this was not Bubba's backyard car lot. They have since removed the listing online. We typed in the VIN, and keyword AWD and our Santa Fe shows up on a Google search. When we shared this with the dealer to include the screenshot...... all we got was a voicemail saying the General Manager told the salesmen to inform us they are not responsible for inaccurate listings. ARE YOU KIDDING ME!!!! THAT’S YOUR CUSTOMER SERVICE... CHARGE ME FOR AN AWD CAR AND GIVE MY WIFE An FWD THEN SAY IT’S HER FAULT!!!!!! SO IT IS EXCEPTABLE TO CHARGE HER FOR FEATURES A CAR DOES NOT HAVE???? So when you go to McDonald's for fries, you paid for but are not in the bag…. Do they tell you that is your fault and should have read the fine print not all descriptions are accurate…GET REAL!!! Your employee even stated it was AWD several times! McDonald's will give you the fries and do what can be done to get you back on track. Great Lakes…We get to read the fine print. No how can we work on this matter, no what can we do..... Not a word of working with the customer other than should have read the fine print. Keep in mind we have the voice mail where even the salesman admitted he knew what we were looking for as well as he thought the car was AWD. If the dealership thinks it is an AWD then why would my wife crawl under the car to try and figure out if that is accurate. It has four wheel brakes, did she need to put it on a lift and ensure there were indeed four calipers, abs sensors, and brake lines running for each wheel. It was listed as having airbags....how does a customer verify it has them behind the wheel, on the dash, overhead, etc. You are a Hyundai dealership, and you cannot even identify what you are selling!!!! So Great Lakes Hyundai you find it ok to sell my wife a car for an AWD price, give her a lower valued FWD car and your remedy to helping resolve this is a voice mail from your salesman with a message from you coward GM saying "Should have read the fine print".... your fine screwing over my family like we didn't just trust you with $19,000 we work hard for... then know this issue is not going to go away for you. More

My First Hyundai I'm really happy with my car. My salesman Brian did great job of finding the right car for me. This is my time dealing with Great Lakes Hyundai and I I'm really happy with my car. My salesman Brian did great job of finding the right car for me. This is my time dealing with Great Lakes Hyundai and I was very impressed. I love my Elantra and definitely will recommend Great Lake to my friends. Thank you. More

Fast and Efficient I called Joe and set everything up prior to my visit. He got me exactly what I asked for and was for the most part prepared when I got there. My car w I called Joe and set everything up prior to my visit. He got me exactly what I asked for and was for the most part prepared when I got there. My car was exactly what I asked for in amazing condition. I will definitely be returning to Joe for my next lease. More

Great Experience! Was looking for a new Santa Fe sport! Was greeted by Joe out in the parking lot and he showed us all the Suvs that were available! Very knowledge We t Was looking for a new Santa Fe sport! Was greeted by Joe out in the parking lot and he showed us all the Suvs that were available! Very knowledge We took a test drive! There was no pressure to buy the car! Everything was explained to us when we picked up the car, I love the SUV! More

Great service Second time we have come back to dealers for purchase. Scott was awesome. Transition was great! Fiance person. Did a great job explaining everything. Second time we have come back to dealers for purchase. Scott was awesome. Transition was great! Fiance person. Did a great job explaining everything. Will come back in the future for other purchase More

Take it to the Lakes I've purchased four vehicles from this location and every experience has been great professional. This is my second car working with Mike and he is al I've purchased four vehicles from this location and every experience has been great professional. This is my second car working with Mike and he is always very professional and knowledgeable about his product. I will continue to refer my friends and family who are I the market for a car . Mike is a great asset to your organization. More

Best Car Shopping Experience... EVER! After having a less than stellar shopping experience which included visiting 7 different dealerships, we were extremely impressed by the professionali After having a less than stellar shopping experience which included visiting 7 different dealerships, we were extremely impressed by the professionalism, friendliness, and knowledge of our Sales Representative Mike Hall. He treated us with the utmost respect and created a welcoming environment which gave us ample time to understand our needs and buy the car that best suited our needs and wants. This was on a major holiday and our buying experience lasted beyond closing hours, however, Mr. Hall reassured my fiancee and I that we were not intruding on his time as he thoroughly answered all of our questions. We were introduced to the finance team, which found us an even better interest rate and finance package than the one we came prepared with. He also introduced us to the service staff and helped us arrange our first appointment. We absolutely love our brand new car (straight from the showroom) and have told all of our friends and family about our overwhelmingly positive experience with Great Lakes Hyundai. Thanks! More