Great Lakes Hyundai

A First Class Experience A great dealership with knowledgeable people and a great product to sell. The Genesis G 90 is every bit the equal to or better than the Audi A8 L and A great dealership with knowledgeable people and a great product to sell. The Genesis G 90 is every bit the equal to or better than the Audi A8 L and the Lexus 460 L having owned both cars and at a price point that is tens of thousands of dollars less expensive. More

Buyer Beware We drove 12 hours round trip with the intention of buying a 2015 Dodge Ram 2500 with less than 10K miles. There were multiple photos on the site, but We drove 12 hours round trip with the intention of buying a 2015 Dodge Ram 2500 with less than 10K miles. There were multiple photos on the site, but none accurately showed the true condition of the vehicle. When we arrived, we took a walk around the vehicle to begin our inspection. Immediately, we noticed an exceptional amount of mud caked in nearly every crack and crevice. An examination of the undercarriage revealed extensive heavy rust (not surface rust) to the entire drivetrain, as well as other areas including brake components. This is definitely not common for a truck under two years old with less than ten thousand miles. The tires, although nicely armoraled to mask the issues, were falling apart. There were gashes in the side walls and chunks of the tread coming off. They were in dangerous condition, although we were told they were balanced. One would question why anyone would bother balancing tires in such poor condition. Our sales person, who we'd like to say was very courteous and accommodating via phone and text, gave us the keys to continue our inspection of the vehicle's interior. There was an incredible amount of mud in every possible crack and crevice. The upholstery was filthy, as was the headliner. A very quick (and not in the least bit thorough) "detailing" was done to mask the filth. The floors were armor-alled (not a good idea) but there was even mud between the seats. The bed liner of the truck was not attached and there was more mud between the bed liner and the truck surface. We also pulled out a chunk of concrete about 8" long and 4" wide, along with other rocks. Under the hood showed more of the same. Upon removal of the plastic cover over the intake manifold, we found mud caked on the plugs and injectors. We took photographs of everything, as we were sending them to our friend whom we were consulting with, as he is a master Dodge mechanic. He, of course, advised us to not purchase the vehicle, which confirmed our initial concerns. When we advised our sales person of all of these concerns, he went in to speak to his sales manager, who never even bothered to come out to speak with us. They were aware that we traveled quite a distance and could not show the courtesy to meet with us. Instead, our sales person simply said that there was nothing that could be done and proceeded to refund our deposit. Two words to describe the level of service provided by this dealership: Absolutely Awful Our feeling - and the same from our mechanic - is that the truck was flooded or buried in mud and this dealership is waiting for an idiot to purchase it. Don't be that idiot! More

My salesman was awesome! My son and I were out looking for a car so that he could get back and forth from school , work and other activities. Our sales guy found a nice afford My son and I were out looking for a car so that he could get back and forth from school , work and other activities. Our sales guy found a nice affordable car for my son to look at, which he absolutely loves, by the way. We were in and out of the shop in no time with the car and my son and I are very pleased!! Thank you to our salesman and the entire team from start to finish. We will be back again. More

Wonderfully helpful to a family in need!! Our vehicle was subject to a recall, but showed no signs of the issue - until of course we were 6 hours and almost 400 miles from home! The closest de Our vehicle was subject to a recall, but showed no signs of the issue - until of course we were 6 hours and almost 400 miles from home! The closest dealership happened to be Great Lakes Hyundai, and the OH road commission tow truck took us there. We dropped in on them, with a dead vehicle, completely unannounced, and they were kind and gracious from the start. Ryan (the service advisor) had a rental for us within minutes of arriving, got all of our information, and started working the issue immediately. The service team was ultra-accommodating as we unpacked our vehicle and re-packed the rental so we could continue home with our two young kids. The service team was in touch with us through the whole ordeal, patiently and kindly answered all our questions, and coordinated everything for the repair and return of our vehicle. A few days after our car was returned to us, I had a follow up question, and called to speak with Ryan, who again professionally, kindly, and quickly answered my question. If we lived in the area, we would not hesitate to continue to do business with GL Hyundai and the team! More

Great lakes Hyundai review I always recommend Great Lakes to everyone I know in the market for a car. They are so professional and go out of their way to help, and then follow u I always recommend Great Lakes to everyone I know in the market for a car. They are so professional and go out of their way to help, and then follow up after the sale to make sure you're satisfied. 5 stars across the board! More

Pleasant, courteous, accommodating,efficient. I am very pleased with the service that I have received over the years from Great Lakes Hyundai in Streetsboro, Ohio. My sales associate Mike Hall wen I am very pleased with the service that I have received over the years from Great Lakes Hyundai in Streetsboro, Ohio. My sales associate Mike Hall went above and beyond to make sure that my needs were met. I didn't feel pressured into making a purchase, Mike knew my situation and he was accommodating, Mike did everything within his power to put me in the vehicle of my choice. As a result I am the proud owner of a 2017 Hyundai Santefe Sport.This vehicle happens to be my second purchase from Great Lakes Hyundai and I'll be looking forward to the third purchase when the time arrives. Everyone from service, sales, and finance work very hard to ensure customer satisfaction, and it shows. Sincerely, David Carr More

Mike Hall & my 2017 Santa Fe I really appreciate the way I was treated and worked with by Mike Hall. He even called me to make sure everything was ok from his home on off hours. I really appreciate the way I was treated and worked with by Mike Hall. He even called me to make sure everything was ok from his home on off hours. More

Awesome This is my 3rd car bought here, plus I have sent 3 people in and they have purchased cars. I do highly recommend this dealership and will recommend Ne This is my 3rd car bought here, plus I have sent 3 people in and they have purchased cars. I do highly recommend this dealership and will recommend Ness. More

Frank Sonatas review Very nice dealership. Knowledgeable sales people. Good prices on cars, negotiable. Sales person, dealership were able to find the color of car I wa Very nice dealership. Knowledgeable sales people. Good prices on cars, negotiable. Sales person, dealership were able to find the color of car I wanted within the week. Little pressure. Free car washes as long as you own the car. Previously, did not go to dealer for general maintenance due to high cost and "recommendations" that were suggested, that often times would amount to 700-900 each time. Under new management, not sure if that has changed. More

Awesome Loved the place and had great people, great help, they gave me exactly what I wanted and delivered it clean inside and out and was more than satisfact Loved the place and had great people, great help, they gave me exactly what I wanted and delivered it clean inside and out and was more than satisfactory. I thank ness for being so helpful and good at knowing what I needed and wanted in a car for a long time use vehicle More