Great Lakes Honda West

The experience was great! The salesman took his time to discuss our needs and budget. He was very helpful in explaining the disclosures and demonstrate the options on SUV, such as the blue tooth and seat a discuss our needs and budget. He was very helpful in explaining the disclosures and demonstrate the options on SUV, such as the blue tooth and seat adjustment. More

Ed Brewer was a great salesman. Knew the products, listened to what I wanted. Just a really good experience! Will recommend him and dealership to others! listened to what I wanted. Just a really good experience! Will recommend him and dealership to others! More

My wife and I have dealt with Ed Brewer for many of our new car leases and he has always been very friendly, honest and knowledgeable in helping us with our car choices new car leases and he has always been very friendly, honest and knowledgeable in helping us with our car choices More

Don Groff and the team at Great Lakes Honda West made buying a car a great experience. I would definitely recommend Great Lakes Honda to anyone in the market for a Honda. buying a car a great experience. I would definitely recommend Great Lakes Honda to anyone in the market for a Honda. More

I had a great experience with this dealership. On my first visit I just wanted to scope out the Insight, and Cam was great with setting up a test drive and not pushing at all for a purchase. When I came first visit I just wanted to scope out the Insight, and Cam was great with setting up a test drive and not pushing at all for a purchase. When I came back to buy (much sooner than I’d anticipated, after exploring and ruling out some other options), Cam was again extremely friendly, no-nonsense, and efficient. I was really dreading this process and it genuinely couldn’t have been more pleasant. The GM (I think) even helped out with running my credit card when the finance department got a bit backed up. This was my first new car purchase experience, I was super nervous going into it, and I couldn’t be happier with the way it turned out. (P.S. The Insight is a great car that deserves more attention!) More

While most aspects of the experience were pleasant and I felt good about them there is one thing that I am upset about and feel like they were deceptive about in particular. They claimed that there was an felt good about them there is one thing that I am upset about and feel like they were deceptive about in particular. They claimed that there was an installed item that they could not remove which were the mud guards / debris protectors which was an added charge of $195. I was annoyed with them and indicated I didn't want them and was basically told that they couldn't do anything about it. After getting home and driving my vehicle for a couple weeks I have gone online to get a few accessories to truely personalize the vehicle and make it mine. The same mudflaps they installed I have found online at Honda dealership sites for $65-$80, aftermarket versions for $40-$60, and WeatherTech versions which are larger and heavier duty are available for $79.90. So basically I feel like I was lied to and overcharged for this item which I didn't want and that isn't even one of the better versions of the product and even when I told them I didn't want it they decided to be deceptive telling me they couldn't remove it. I understand some of this is the "car game" but when a customer tells you they don't want an accessory and you insist there is nothing you can do and lie about it then it hurts your credibility. More

My salesman Cameron was amazing. He helped me test drive the cars and did not make me feel pressured into making a purchase right then and there. While the experience altogether was interesting, he helped m the cars and did not make me feel pressured into making a purchase right then and there. While the experience altogether was interesting, he helped me feel confident and content with my purchase. More

Troy (sales) and Elijah (financial) were both proficient in their work. They both explained things very well and answered questions directly and thoroughly. I would highly recommend these gentlemen to m in their work. They both explained things very well and answered questions directly and thoroughly. I would highly recommend these gentlemen to my family and friends. I look forward to doing business with them both in the future. More

Came in for service on my 2019 CRV and decided to look around was thinking about looking for something a little smaller and Gannon worked with me and he was very helpful so I decided to go ahead and buy o around was thinking about looking for something a little smaller and Gannon worked with me and he was very helpful so I decided to go ahead and buy one now and I would like to thank the dealership for your service.... More

Salesman was very knowledgeable and thorough. This is my first Honda purchase and I was impressed by the whole experience. Will definitely be back! Thanks, Troy! first Honda purchase and I was impressed by the whole experience. Will definitely be back! Thanks, Troy! More