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Great Lakes Honda West

Elyria, OH

Overview
Employees
Reviews
Vehicles
4.4
143 Reviews
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823 Leona St

Elyria, OH

44035

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Showing 143 reviews

August 10, 2021

I had a wonderful experience buying a car for my son here. My sales person, Don, was great More

by Ady.mascari
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Groff
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Aug 10, 2021 -

Great Lakes Honda West responded

Thank you for taking the time to share your wonderful experience with Donald! Congratulations to your son on his new ride! We appreciate your feedback, and we look forward to taking care of you and your son for years to come at Great Lakes Honda West.

August 07, 2021

We love our new Honda. It is our first time buying a Honda. Gannon and Troy were awesome.😃😃We will recommend you to our friends. More

by Wink_christy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gannon and Troy
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Aug 08, 2021 -

Great Lakes Honda West responded

Thank you! Glad we could help you find a vehicle! Congrats on your new vehicle and thanks for your business!

July 30, 2021

They seemed like they wanted to help but when it came down to it they wasn't very honest more deceitful if you ask me I'm not saying everyone was on some BS but yeah they pick and choose who to throw dag More

by yasharnapash
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not important
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Jul 30, 2021 -

Great Lakes Honda West responded

Hello, We take your feedback very seriously, and I would appreciate the opportunity to speak with you to address your review further. Can you please email me at a time that is convenient for you? I hope to hear from you soon. Best, Xavier Pepple General Manager xpepple@glakeshonda.com

July 28, 2021

Sold me a 2014 Ford Focus with transmission issues on Jan 4th 2021 Michael Loy and had to be serviced Within 3 months of purchase now back at shop again with more transmission issues and part is on ba More

by Paulalozada1707
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael loy
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Jul 28, 2021 -

Great Lakes Honda West responded

Paula, We take your feedback very seriously, and I would appreciate the opportunity to speak with you to discuss your review. Please email me at a time that is convenient for you. Best, Xavier Pepple General Manager xpepple@glakeshonda.com

July 22, 2021

We did not intend to buy that day… but he found just what we wanted and in our budget!The salesman Gannon was with us 5 1/2 hours start to finish! Very nice. Helpful not pushy. More

by Mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gannon
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Jul 23, 2021 -

Great Lakes Honda West responded

Thank you for the great review, Mary! We are so glad to see that you were treated to attentive and pressure-free service. Congratulations on finding the perfect car at the perfect price; Great Lakes Honda West welcomes you back at any time.

July 21, 2021

Such a great dealership. Don was super helpful and put our son into a car with a great warranty. You have a customer for life! More

by Denise
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don in Sales, Mike in Finance
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Jul 22, 2021 -

Great Lakes Honda West responded

Denise, thank you for the great review! We're glad to hear you're satisfied with the great service you received from Don and Mike and with your purchase. We hope your son continues to love your new ride! Please do not hesitate to reach out to us when we can work with you down the road at Great Lakes Honda West.

July 15, 2021

The customer service was great everyone that works there are super nice . thanks for working with me and getting me the car that was best for me More

by Teterbeverly64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat, William, & Bill Young
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Jul 16, 2021 -

Great Lakes Honda West responded

Thanks for the positive review! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congratulations on your new vehicle, and should you ever have any questions, please don't hesitate to ask.

July 06, 2021

Great people.courteous and verry helpful. They try and work with you and the banks to get yoy what you need. Sales people are great. More

by Carmeneneida50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon
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Jul 07, 2021 -

Great Lakes Honda West responded

Thank you, Carmen, for taking the time to share your great and courteous car-buying experience with Sheldon! Enjoy your new ride! Don't hesitate to reach out to us when we can work with you down the road at Great Lakes Honda West.

July 04, 2021

It was easy. It was welcoming. All questions were answered. The agents were knowledgable and fun to work with. I would rate service 10! And more. More

by Kari.inglis1240
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gannon Ksenich, Xavier Pepple
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Jul 06, 2021 -

Great Lakes Honda West responded

Hi Kari, thank you for taking the time to share your easy car-buying experience with Gannon and Xavier! Enjoy your new ride! Don't hesitate to reach out to us when we can work with you down the road at Great Lakes Honda West.

July 04, 2021

Pat was great. Straight forward. Easy to deal with found the car I wanted in 2 days pat gave me up front. Price and I received the price I needed More

by Glkraley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat
Report | Print
Jul 05, 2021 -

Great Lakes Honda West responded

Hi there, thanks for the kind words for our team! We're glad to hear your experience was positive. We hope you consider us again in the future.

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