Great Lakes Honda West

I will preface this by saying that I generally do not leave any reviews, but this left a particularly bad taste in my mouth and I feel people should be aware of how they do business. If you value integr leave any reviews, but this left a particularly bad taste in my mouth and I feel people should be aware of how they do business. If you value integrity and service please do not look to purchase a vehicle here. I contacted them through their website in the evening to confirm the vehicle I wanted to purchase was still available. They confirmed it was. In the morning I exchanged email and text messages with Megan to get the rest of the details and set up a time. I explained that I would need to make arrangements and we would be coming from over an hour away. I confirmed I would be coming as soon as I can leave work and even texted her as we left for the dealership. Megan again confirmed with both text and email for our appointment and replied that the car would be pulled up and waiting for us as we arrived and the whole process would very quick. We drove over and hour, arrived, parked, and as I was walking on their sidewalk to the front door my phone rang with a message saying the vehicle was sold but they have many other nice cars I would like! Seriously! I walked in and spoke with sales manager only to tell me that he "would speak with Megan tomorrow." Why would you confirm and set up and appointment for a specific vehicle and then sell it while the person is on their way driving over and hour for a confirmed appointment to purchase the vehicle. The are clearly more interested in sales at the cost of customer service. This should have never happened. The worst part of the whole story is that my 16 year old daughter was the one who was with me as this we going to be her first car. Try explaining that to your daughter who thought she would be driving her first car home that night. Please consider your values before doing business with a company that puts sales above customer service. More

Showed up at the dealership with a preapproved document from my bank and they didn’t know how to handle it. They insisted on running their own credit check and wanted me to finance with them. I finally cav from my bank and they didn’t know how to handle it. They insisted on running their own credit check and wanted me to finance with them. I finally caved in and sure enough they couldn’t beat the rate I walked in the door with. I purchased a used car and it was barely washed, definitely not detailed at all. I was anticipating a poor experience with this dealership beforehand and they did not disappoint. More

Dealer would not honor internet price. They added an aftermarket product to raise the price by $900 & refused to remove it. I would not trust them to behave in good faith. They added an aftermarket product to raise the price by $900 & refused to remove it. I would not trust them to behave in good faith. More

Overall, a decent experience throughout the whole process, but it took forever to get everything accomplished once we agreed to the offer we were given. The paperwork took longer than we'd anticipate process, but it took forever to get everything accomplished once we agreed to the offer we were given. The paperwork took longer than we'd anticipated - even though we paid cash - but we were there on a super-busy day. Total time in the dealership was 5 hours. Not horrible, but we'd driven 4 hours to get there and had to drive 4 more hours to get back home. It was a long, long day. All personnel we interacted with were friendly and welcoming, especially Nate. Our sales rep, Ben, was well-versed on the vehicle we'd chosen so that was re-assuring. Mark, in Finance, was very efficient and clear, albeit crazy-busy, having done 8 closings before getting to us. Truly, the only negative we experienced was they told us after we'd already finalized everything that the key fob for "driver 1" was lost and they'd ordered a new one but it was on back-order, so they'd have to ship it to us when it was received from Honda. Not a deal-breaker, but with only one key fob, you obviously run the risk of being stranded if you every lose it. It's like a sword hanging over me...I hope it doesn't take too long to get the new one!!! More

In March of 22 during the inflated used car market fiasco i bought a 15 civic lx with 135××× thousand miles. Sold as is, financed for just over 13k. Yeah, i know way over priced. No lights on the dash, no i bought a 15 civic lx with 135××× thousand miles. Sold as is, financed for just over 13k. Yeah, i know way over priced. No lights on the dash, no abnormal sounds during a 20 minute test drive. Within the first month my check airbag light came on, they clearly reset the computer and cleared the codes to sell the car. With their x point inspection for safety you cant tell me they missed all 3 codes for a faulty airbag system. Still dont have airbags because i can't afford a few thousand dollars on an already very overpriced car. New car sales might be okay, dont buy used. More

The dealership was nice and the salesperson was friendly. Once you get to the finance guy and sales manager, it goes downhill. They couldn’t get our names right and wouldn’t budge at all on the price, financ Once you get to the finance guy and sales manager, it goes downhill. They couldn’t get our names right and wouldn’t budge at all on the price, financing terms, or anything. “We don’t have hardly anything in the car, so there’s no room to deal.” OK. Down the road we went and got a better deal on a better car. More

Had a fantastic experience! Love my new car, go see Cam Mazzone to help you find your perfect car. Even with a few bumps in the road during the process he was able to help and Love my new car, go see Cam Mazzone to help you find your perfect car. Even with a few bumps in the road during the process he was able to help and get me home in my dream car!! More

I would never recommend this dealer to anyone. I brought some foreign friends in to purchase a vehicle and they added $2,000 to the sticker price and then tried to add another $1600.00 in unwanted I brought some foreign friends in to purchase a vehicle and they added $2,000 to the sticker price and then tried to add another $1600.00 in unwanted add-ons. They refused to remove either the price increase (which is illegal because it was advertised the sticker price), or the $800.00 add-on that my friends did not want to pay. They were extremely rude, and in particular, Allen Parker who refused to give me the manager's name. He told me to "Look up the manager's name on the Internet." We were treated poorly both times that we went to the dealership and because of that, we went to Bass Mazda and purchased a Mazda. When Matia owned the dealership the customer service was excellent, however, now -- I would never purchase a vehicle from this shady and rude dealership. More

I had taken my 2 Civics {2016 and 2018}, to another dealer for the Oil/Fuel and Condenser Recalls. After determinating they did everything incorrectly on both Recalls and the A/C in the 2018 did not wo dealer for the Oil/Fuel and Condenser Recalls. After determinating they did everything incorrectly on both Recalls and the A/C in the 2018 did not work when they were done, I called Honda Corporate to see if take I could another dealer under the original recall to find out what was wrong. The first dealer had done so much damage to both my cars I was not willing to take either car back to the first dealer "EVER" again, they screwed up so many things up during the "Repairs". I contacted Great Lakes Honda and spoke with the Service Manager (Andrew) about my situation. He told me to bring it in. As it turned out, Andrew had unexpected business to attend to and was not at the dealership when I arrived. The whole experience from that point on was "Impressive" to say the least ! I went up to the first service writer "Matt" looking for Andrew. Although Andrew was not there, Matt found Andrew's notes in the computer. Without any questions or arguements, Matt took my car in, gave me a loaner and within 4 hours they found out the problem. I returned the loaner and got my car, free of charge. The other dealer had put too much Freon in the system, causing it to shut down. Not surprising though, as they had over filled both civics with motor oil during the Oil/Fuel Recall. (2.5 qts too much I might add-6 qts instead of 3.75 qts) I highly recommend Great Lakes Honda for repairs. As much as I dislike taking any of my vehicles to a dealer for anything, I feel VERY comfortable with Great Lakes. It sure is NICE having A/C again ! More