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Great Lakes Honda West

Elyria, OH

4.1
136 Reviews

823 Leona St

Elyria, OH

44035

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Showing 136 reviews

February 22, 2021

Aubrie made my first car buying experience amazing! She was extremely patient and knowledgeable and helped me find exactly what I wanted. I highly recommend! More

by BCrawford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aubrie Taylor
Feb 23, 2021 -

Great Lakes Honda West responded

Hi there, thanks for the kind words with Aubrie and our team! We're glad to hear she's provided you with an amazing purchasing experience. Congratulations on your first new car! We hope you enjoy it!

February 21, 2021

The service agent Mike was great. Thank-you to Olivia for answering my first phone call and getting me the appointment to end my lease. More

by mars4527@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Olivia
Feb 22, 2021 -

Great Lakes Honda West responded

Thank you so much for taking the time to share your great feedback for Mike and Olivia at Great Lakes Honda West! We are super happy to know we could help you out and we look forward to the next time we can be of assistance with anything else.

February 21, 2021

This is my 5th Honda Accord and Joe was knowledgeable,courteous and took his time to explain all the updates . Recommend him highly . Mirza Baig More

by Mirza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Kuzemsky.
Feb 22, 2021 -

Great Lakes Honda West responded

Mirza, Congratulations on another Honda Accord! We will be sure to thank Joe for his outstanding care. Thank you for choosing Great Lakes Honda West for your automotive needs. Happy driving!

February 15, 2021

Cameron was awesome! Ended up being a quick no hassle deal. Fastest finance director experience ever. Lots in inventory, AND good deals - buy with confidence! More

by Melissa Winger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Feb 16, 2021 -

Great Lakes Honda West responded

Thank you for the feedback, Melissa! We are so pleased to see that Cameron's exceptional service made such a positive impression on you. Congratulations on your purchase; Great Lakes Honda West hopes to work with you again in the future.

February 15, 2021

I was treated with the highest level of courtesy and respect by Mr Groff. I could tell he would do everything he could to help me find and purchase a used car for my adult son and that he did! Because o More

by Donantone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Groff
Feb 16, 2021 -

Great Lakes Honda West responded

Hi Donantone, thank you for sharing your great review with Mr. Groff! We're so pleased to hear he treated you with the highest level of courtesy and respect. Congratulations to your son on his new vehicle! We truly appreciate your support and hope you consider us again.

February 08, 2021

Aubrie was amazing, she helped me soooo much with getting me into a brand new 2021 civic. I highly recommend this dealership! 12/10 amazing! More

by zsekletar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aubrie Taylor, Kat Walsh.
Feb 09, 2021 -

Great Lakes Honda West responded

Thank you for visiting Great Lakes Honda West! We will be sure to thank Aubrie for helping you get your brand new 2021 Civic. We can't wait to work with you again!

February 06, 2021

Always great service. Elle, Mike, and Mara did super handling my van. My mechanic was excellent. Sorry I did not get his name. He was very clear on why the problem with starting car happened and explai More

by Gary B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mara, Elle, Mara
Feb 07, 2021 -

Great Lakes Honda West responded

Hi Gary, thanks for the positive review and for letting people know about your recent visit with us! We can't tell you how nice it feels to hear that Elle, Mara, and Mike went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

Feb 07, 2021 -

Gary B responded

You are welcome. The mechanic also did a great job but I did not get his name.

January 31, 2021

Excellent and timely service. Clean waiting area with drinks provided. Knowledgeable and courteous service staff. Service advisor was Mara Carder who was professional and explained the entire list of se More

by MEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mara Carder
Feb 01, 2021 -

Great Lakes Honda West responded

Thank you for the wonderful review! We are so pleased to see that Mara's outstanding service was professional and communicative. We appreciate your kind words about our facility as well. If Great Lakes Honda West can do anything else for you, please be sure to let us know.

January 31, 2021

This has been an excellent dealership to work with. They took over the dealership where I bought a car a few year ago. Since the change they have been very communicative, Their service department is top not More

by vjpudelski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Groff, Joe Bencivenni
Feb 01, 2021 -

Great Lakes Honda West responded

Thank you for your fantastic feedback! We are truly appreciative to see that your experiences with Great Lakes Honda West have consistently exceeded your expectations. If there is anything you need, we are here for you.

January 26, 2021

Cameron was very helpful in my search for a car. He was patient and answered all of my questions. I would refer a friend here! More

by Gina Cascone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CAMERON MAZZONE
Jan 27, 2021 -

Great Lakes Honda West responded

Thank you so much for sharing how helpful Cameron has been. We appreciate the referrals so much at Great Lakes Honda West, Gina. Have a wonderful day!

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