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Great Falls Honda - Service Center

Great Falls, MT

4.7
160 Reviews

160 Reviews of Great Falls Honda - Service Center

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September 27, 2024

Great service. .easy to get in too..don't have to wait long..they explain things easily More

by rbnrknrbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Work was done in a professional and timely manner. Grateful that there were no sales persons hovering while I waited. More

by Grateful daughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Bryce is always extra accommodating and extremely polite when I need help with service for my Honda Accord. More

by PATTYGOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Very good service and explained the breakdown of what was done to my vehicle. Also recommended upcoming maintenance. More

by Soria.keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

These guys are great! Professional and friendly customer service and completed right on time. I'll only use Great Falls Honda to service my CR-V from this point forward. T More

by frmatt1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

Service was very good and kept me informed. The visit wasn't as long as I thought it would be. However, the car salesmen who weren't busy were very loud playing around, singing and was very ina More

by LORNE_KIM_MARXER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

Good service. Communication is always clear. They stand on their word! It’s been great for me every time. More

by TSHAWRJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

everything was going well, and then Jesse came out and said I could use a new air filter and wiper blades, he didn't tell me the air filter was not an in store product and that I'd have to wait another ha More

by papaburyx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Collins
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

I bought a car from them and the next day the heated seats went out and they are trying to charge me $1,000 plus to fix it. They knew the seats had problems already and they still sold me the car and re More

by shaun_osg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Great Falls Honda responded

Sorry we failed to meet expectations Shaun. Heated seats are not on our inspection list for a pre-owned vehicle, nor did anyone likely try to use them as it has been over 80 degrees everyday from the day we took the car in, to the day you bought it from us. Accusing us of knowingly selling you a broken car and calling us crooks is pretty uncalled for however. Our inspection showed that all safety items, such as brakes, tires, suspension components etc were well within acceptable wear, we changed the oil and the air filter and did not find any trouble codes present in the vehicle's computers. It's an 11 year old car....Dodge only guaranteed things like heated seats would be covered for three years from the day it was new, expecting everything to work as a brand new car 11 years later seems a bit unrealistic. Additionally, had you called your salesman or a sales manager we likely would have chipped in to help you out. We understand nobody wants to spend their hard-earned money on something that doesn't work as expected. Blasting us online and name calling isn't going to get you very far. Best of luck. Josh Copeland, General Manager.

September 14, 2024

Super helpful, kind, understanding and fair! Thank you so much for helping me get into a great new van! More

by elou8271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary, John
Sep 16, 2024 -

Great Falls Honda responded

Our pleasure! Thank you for your continued business and the review!

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