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142 Reviews of Great Falls Honda - Service Center
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September 20, 2020
I’d like to take back what I said about this place. I was being courteous before, but after further thinking, I see no reason too. This dealer ship is no different than any other big family named dealer ship being courteous before, but after further thinking, I see no reason too. This dealer ship is no different than any other big family named dealer ship that bought up almost the entire street so ever other company has trouble competing. The salesman here are in the business of selling you a car, and that’s it. Not making sure you have a good deal, and not making sure what they give you is fully functional (if used). They gave me a car with a bad transmission, and when I brought it to them to see what was wrong, they told me “they couldn’t find the issue”. It took me taking it to two other places to find the issue; and not only this, but they will pull every pushing tactic to make you buy the car and not back out of the deal, and being that I’m young and new to car buying, I’m ashamed to say it worked on me. On the same note of the staff, they aren’t the friendliest either. When I happened to hear the conversation of a sales manager to a salesman, I could here the salesman trying to talk to the manager about a deal a customer was offering, and he was only told “that’s not your job. Your only job is to sell him a car”. They do not care about you. This dealership in its entirety is full of xxxx lower than what you’ll find in a New York sewer. Now should you need someone here to actually help you, ask for Ryan Cook. Despite what I said, he is actually a good hearted person. Do not buy from here, or any other dealership with the name Lithia. Save your money, buy from a private seller or a smaller owned business. More
by Courree
Employees Worked With
Stanley Terry
August 19, 2020
I was traveling and needed a part replaced. The service department took my car as soon as I arrived in town on a Friday afternoon. They overnighted the part and I was back on the road Monday. Excellent ser department took my car as soon as I arrived in town on a Friday afternoon. They overnighted the part and I was back on the road Monday. Excellent services and super friendly. More
by jeanette
Employees Worked With
Frank
August 09, 2020
We trust them to provide recommended services on our 2015 CRV we purchased new from this dealership. They are honest and reliable, I would purchase from them again CRV we purchased new from this dealership. They are honest and reliable, I would purchase from them again More
by krrousse
Employees Worked With
Ruth Liestman, Lenny Nichols, Stanley Terry
July 30, 2020
Ruth and Frank are so helpful and straightforward Great service and great people I have an older Honda that I really like and the service department always keeps it running great service and great people I have an older Honda that I really like and the service department always keeps it running great More
by Sheena
Employees Worked With
Frank , Ruth Liestman
July 17, 2020
Friendly, knowledgeable, thorough, and professional. The leak they fixed was found during an oil change and inspection. From sales to service, I have had nothing but wonderful experiences with Honda of Grea leak they fixed was found during an oil change and inspection. From sales to service, I have had nothing but wonderful experiences with Honda of Great Falls. Highly recommend! More
by TJ
Employees Worked With
Craig Bimler, Daniel Hubbard, Ruth Liestman, Stanley Terry
July 16, 2020
It was my 1st service on my 2019 Ridgeline. I had bought Oil for Life as I had on my last Ridgeline. I was able to get in for service on same day I called for appt. Service didn't take very long, I think I Oil for Life as I had on my last Ridgeline. I was able to get in for service on same day I called for appt. Service didn't take very long, I think I was there less than an hour. Everyone I encountered was nice and friendly. More
by Scarlet II
Employees Worked With
Mack Nidros
July 04, 2020
The people are always awesome. They get me in at my appointment time and do the job in a timely manner. And they always wash my car. appointment time and do the job in a timely manner. And they always wash my car. More
by sherrisweeney78
Employees Worked With
Nicole Dickson, Ruth Liestman, Lenny Nichols, Mack Nidros, Kenn Tenney
October 10, 2019
One of the worst customer service experiences I've had I intentionally waited 6 months to write this review to let the emotion die down and to test the durability of the repair I ended up getting elsewhere I intentionally waited 6 months to write this review to let the emotion die down and to test the durability of the repair I ended up getting elsewhere for much less. I went in for a repair on a Honda Odyssey with a broken controller arm to subfame bolt. They told me they would have to replace the entire subframe for over $2000 plus labor. I work on cars a lot, and only go in when I don't have the actual equipment to do the job (like the required allignment after repair). I knew what was broken, and the nut had broken its weld on the subframe, the subframe itself was very much intact. I politely declined the repair. When I got home, I removed the wheel to take another look, and the lug nuts came off too easy for my comfort. I don't think they torqued them, which I always do with a torque wrench. I called the service manager and left a message politely recommending that he speak with his techs about making sure lugs are torqued to specification for safety reasons. I got a call back at work where the service manager told me how offended he was and proceeded to rip me a new one for making such a suggestion. He started to calm a little when I reminded him I'm the customer, but it made me so mad after the call I had to wait to write any reviews. I took the van to high tech auto, and he fixed it for about $300.00, and it's been running smoothly and securely for over 6 months. He even looked back into the repair on his own afterward because it had a new squeak and fixed it without extra charge. I've had good experiences at other Honda dealerships in other cities, but if you're in Great Falls, you should really consider going somewhere else. More
by jdoc
Employees Worked With
Service Manager
July 15, 2019
Horrible customer service in the service department Was told to be at Honda at 8am nobody helps me until 8:35 was bringing my car in to be serviced for clunking noises Ruth at the service desk was extre Was told to be at Honda at 8am nobody helps me until 8:35 was bringing my car in to be serviced for clunking noises Ruth at the service desk was extremely rude to my wife and I who have worked extremely hard for the car we have was also told I was going to be getting a loaner car until mine is fixed they told me this morning they didn't have one so they gave us somebody's personal vehicle which is disgusting inside absolute travesty. I thought Honda would take care of us a little better but I guess I was completely wrong this is not how you treat customers whatsoever. I would not even want to be seen in this loaner vehicle. More
by Blastycam23
Employees Worked With
Ruth Liestman
