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Grayson BMW - Service Center

Knoxville, TN

4.9
595 Reviews

595 Reviews of Grayson BMW - Service Center

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July 05, 2025

Excellent service and in a timely manner,Dylan is an excellent person to work with More

by rsteveruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
July 02, 2025

I will not be leasing another BMW! I found that my warranty does not cover warning lights - seems basic. Told that I have to pay $200 to find out what is wrong with my car. Good timin More

by tom.veale
Recommend Dealer
No
Employees Worked With
Don’t recall
June 30, 2025

I consistently enjoy an exceptional experience at Grayson BMW. Matt, with his attentive and personable approach, always goes above and beyond to ensure I am well taken care of. His friendly demeanor and expe More

by George I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroller
June 29, 2025

My most recent service at Grayson BMW was excellent! My service advisor, Matt Mull, did a superb job! Thank you Matt for taking great care of me and my X3!! More

by rjweaver3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Mull
June 27, 2025

The evaluation of M vehicles exact suggested specifications by BMW at Grayson BMW is a maxim within the service department, and Matt, helps these guidelines be accomplished. More

by MFORCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroller
June 26, 2025

Justin at Greyson is great and the service department is awesome. I wouldn’t buy a car from Greyson, but the service department is top notch. More

by tenblade2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
June 23, 2025

Always informative and on top with giving future insight on present and future issues. Also great on relaying info between service advisor and technician through verbal and electronic communication. More

by josemartinez.1578@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 23, 2025

My appointment was easy to make as to time I could bring my car in.Dylan took great care of me-car was finished when he said. More

by Ortie2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 22, 2025

Had a good experience with Matthew in the service department. He kept me informed, was thorough and got the issue resolved while I waited. More

by RandyL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
June 21, 2025

Easy to schedule an appointment. Service Rep provides clear explanation of service performed and a summary of possible future services which. may be required More

by shore7302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DYLAN
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