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Grayson BMW

Knoxville, TN

4.8
1,569 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,569 reviews

August 19, 2026

Justin is always good and takes care of my BMW car needs when I come into the dealership. More

by mpowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
August 19, 2026

Trent in service was knowledgeable, professional, helpful and had good communication during my service visits. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
August 17, 2026

Matthew is great. He informs you and has great knowledge being a service provider. I appreciate his help. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
August 17, 2026

Matthew kept me up to date on the process. He made sure the car was taken care of within my timeframe More

by Kmannion811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
August 14, 2026

We love the service and follow up we receive from the sales and service departments from Grayson BmW. More

by Admowery64
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Matt Schroller
August 13, 2026

want to thank shane for the amazing customer service he provided throughout the entire car buying process. From start to finish, shane help me to get my toyota Tacoma 2023 he was very professional, and inc More

by juliaceciliaborjasp.00038
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Shane Childress
August 10, 2026

Great service staff especially Dylan in the service department. I highly recommend them for any issues with your vehicle. They never blow me off or try to sell you things that you don’t need. They have More

by BigRy
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Dylan , service writer
August 10, 2026

I have gone to Grayson for years I have bought a couple of cars from them and have been very pleased. The main reason I go there is for service and Justin Pickell my service advisor. I have always been ver More

by Jada
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Justin Pickell
August 09, 2026

They did good for all my service repair and service advisor is really good also More

by Tyler
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Matthew
August 08, 2026

Service department has been great to work with! Recent oil change was easy with no issues and was a smooth experience thanks to Justin! More

by Tommy Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin