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Grayson BMW

Knoxville, TN

4.8
1,438 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,438 reviews

May 02, 2026

Trent was extremely helpful and professional. I had a problem with my car Trent called the warranty for me and hot it sorted. More

by teejaygra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
May 02, 2026

The dealership is amazing. Rich is a very knowledgeable and personable salesperson. Tom Pack is also an amazing financial person with a great personality. More

by judybussell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich and Tom Pack
May 03, 2026 -

judybussell responded

Rich is an amazing salesman, he has a great personality and is very knowledgeable. Tom Pack was extremely helpful with the financing and was very kind and supportive. He was also very knowledgeable.

April 30, 2026

Dylan is always very courteous and helpful. I went on for oil change. He always inspects the car and then we go over what other service may be needed. Great service!! More

by susiedool10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
April 29, 2026

The service department is very responsive to my needs and the staff is always friendly More

by west.garym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
April 25, 2026

Great customer service and very skilled mechanics. They were able to diagnose my car and saved me a lot of money. More

by mikesmetcalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
April 23, 2026

Always pleased with the service that Grayson's Service department has provided for my older car. More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
April 23, 2026

Got a flat tire while traveling. Trent was super helpful and kind. He got us back on the road quick. Thanks again More

by CMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
April 22, 2026

Came in for a service issue, as always i contacted my service adviser Matt Schroller and he took car of Me and getting the issue resolved. More

by darrellweis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroller
April 22, 2026

Trent communicated with me during the service and gave me a detailed breakdown of the recall. More

by zachwright92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
April 21, 2026

The service center is very clean and spacious and has multiple areas where you can rest and wait for your vehicle to be ready. There’s a nice coffee and refreshments section where you can pick from sodas More

by arod291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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