Gray Epperson Mazda

Awful Customer Services In 2014 I bought a 2013 Fiat 500 Pop I had car less than a year.I took car back to dealer I left car with two sets of keys.They advised me to get my c In 2014 I bought a 2013 Fiat 500 Pop I had car less than a year.I took car back to dealer I left car with two sets of keys.They advised me to get my car off their lot.I do not recommend anyone getting a car here! Poor customer service. More

GMC 2008 canyon rayfields Bought my GMC canyon here few weeks ago showed up at 8 pm bought truck and drove away at 9 pm awesome customer service in f these guys say something t Bought my GMC canyon here few weeks ago showed up at 8 pm bought truck and drove away at 9 pm awesome customer service in f these guys say something then they can and will do it highly recommended rick I think was his name is awesome. Full tank of gas and oil change came with the truck. More

We purchased a 2013 Mazda 3. When they detailed the car they wiped all purpose cleaner all over the interior which WAS black, it ended up looking like a zebra. The cleaner bleached out everywhere he touche they wiped all purpose cleaner all over the interior which WAS black, it ended up looking like a zebra. The cleaner bleached out everywhere he touched it. They would NOT fix the car, they had a "detailer" wipe some greasey, slimey stuff on it to try to undo the damage. They were rude, unapologetic, unwilling to make it right, said we did it. And would not replace the car or put a new interior in it. I finally called Ed Kirby in Chattanooga and explained what happened to Hank the service manager. He had me take the car down to him. Luckily there was a Mazda rep. from corporate there named Mark. Hank and his boss Rocko along with Mark looked at my car and were furious. Not only did they ruin the experience of us buying our first brand new car but put at risk the name of Mazda. They wereable to get us out of our contract and get our down payment back. And sold us the same car and upgraded model for the same price. They did what Gray Epperson would not. And that was make the customer happy considering they CAUSED the problem!!!!! Do not buy anything from them Ed Kirby Mazda is the best!!!!! Our salesman was Garrett. More

Have bought three cars and sent 3 others but will not go back. Bought my last one here ever. Car tranny messed up the day after bought it and they won't fix it. Loyalty means nothing to this dealership. back. Bought my last one here ever. Car tranny messed up the day after bought it and they won't fix it. Loyalty means nothing to this dealership. More

I bought a 2012 VW Passat August 2013. The front of the car had a piece that had shift and about 3 dents around the car. I dropped the car off with Mike Cates which was my sales guy. He said it would be do car had a piece that had shift and about 3 dents around the car. I dropped the car off with Mike Cates which was my sales guy. He said it would be done n 2 days do I dropped the car off Wednesday morning a week after buying the car. He told me it would take 2 days to fix it but it ended up being a week long. I called constantly that week trying to see what was going on with my car but Cates would not answer my calls nor would he call me back. He then called that following Thursdsy. When I went to pick up the car the shifted piece had not been fixed nor was one of the dents fixed When I got home I saw that the shifted piece had indentions in it where they had tried to fix the piece. I called Shawn, Cates supervisor to let him know that while trying to fix the shift they damaged my car. I even took before pictures. Lets just say I am not getting my phone calls returned. Don't waste your time they just trying to make a sale! More

In June 2013, I traded my 2004 Chevy Trailblazer for a 2006 Nissan Pathfinder with the "dream team". At the time I honestly thought I was making a great decision simply because my Trailblazer had high mil 2006 Nissan Pathfinder with the "dream team". At the time I honestly thought I was making a great decision simply because my Trailblazer had high miles and I was assured the Pathfinder was the better car and would be great. Even though it had 96k miles on it, it was still a better buy as so I thought! To my surprise, a month into the car, I started experiencing problems with my transmission. I actually talked to my salesperson and was told he would check with their service department and give me a call back. So of course, I have yet to receive that call! I figured it was out of fluid, so I added whatever and went on. Well now, 4 months later my car has ran hot with some sort of cake batter looking ooze coming out of the radiator. My biggest question is, what is this? Well, after researching Nissan Pathfinders, I have found out there was a major recall because of the hoses connected to the transmission and radiator cracking causing the two fluids to mix. Which contaminates both transmission and radiator. The filing deadline was in June 2013, which at that point you are S.O.L! Now unfortunately I am in the S.O.L boat because my dream team sold me a disaster waiting to happen. Thanks a lot guys!!! More

I bought a used car, I was charged $5k more than the other dealers, I get that because off my bad credit lone rate was high but they ripped me price. I will never recommend any one to buy car fr them an other dealers, I get that because off my bad credit lone rate was high but they ripped me price. I will never recommend any one to buy car fr them and tell every I know. More

I would not buy a car or have this dealership work on any vehicle I own they sold me a car that was unsafe to drive ! vehicle I own they sold me a car that was unsafe to drive ! More

Watch your paperwork!! they add in extra fees and states it was the Bank that added the fees. After talking to the Bank they had no clue what i was even talking about!!!! Very Dishonest it was the Bank that added the fees. After talking to the Bank they had no clue what i was even talking about!!!! Very Dishonest More

I am writing to you to make clear the injurious actions of a service department to the Hyundai Motor Company and it's loyal customers. Yesterday I called the local dealership about a Transmission Flu of a service department to the Hyundai Motor Company and it's loyal customers. Yesterday I called the local dealership about a Transmission Flush Coupon. I called and asked many questions about the service procedure, cost, fluids used and such. $149.99 coupon that said uses genuine Hyundai specific fluid AT trans flush at Gray Epperson Dealer in Cleveland TN. Called service and described car, engine, trans, required fluid (SPH-IV) Was told that the coupon was good for the SPH-IV fluid. Had her check on availability of fluid and call me back. She did so I MADE HER VERIFY that the 1) price was good as described/needed/stated on coupon 2) had requisite fluid on hand. She did again. We made service appointment. Drove 1 hr to shop. Spoke to her again about the required fluid and coupon cost at counter. Was told again that it was good. They put BG flush in old fluid. Came to me and said that the coupon cost was for "bulk fluid" and that the real fluid, SPH-IV would cost well over twice the coupon cost. Coupon only covered bulk fluid of unspecified provenance. Refused to tell me what bulk fluid speced at or manufacturer. As the bg flush was already in I was loathe to just drive off. They told me that the car would be ok with the unspecified fluid a number of times. I disagreed and showed them a TSB requiring sph-iv fluid. Service manager was very unpleasant, and close to making me angry so I just decided to bend over and take it. $360.82 out the door. sph-iv was $19.16/qt. Again, this bait and switch behavior is injurious to HMA and it's loyal customers. The actions of this dealership have decreased my enjoyment of owning my first new car I have ever bought. I will not ever go back to that dealership again. I called the dealer and verified with the service writer that 1.) the coupon was for a machine flush, included all fluids necessary. 2.) gave her all the particulars of the car, engine, trans, and ESPECIALLY the fluid. Made her CALL ME BACK with the availability of the 12 qts of sph-iv. 2.) verified price of service with the requisite fluid 3 times: 1st phone call, second call when she called me, at service desk when presenting the coupon. I'm a nuke worker with a heavy background check. Can't afford to get in any altercation at all. I was starting to get angry , so I had to back off and capitulate. I did call Hyundai, and the dealer called me (sounded like the sales side). Now I begin with the forums and BBB, angies list, yellow book etc. I gave both calls all the above. Nice noises were made but no substance so far. The two pints of BG fluids "6600: BG Trans Flush Kit (which were a flush and a conditioner) cost me $40.50 Undoubtedly there's plenty of dealer markup there. Labor was $57.45. The young tech looked floppy and frazzled but was knowledgeable and courteous. Tax was 32.95. We have no state income tax so the sales tax is over 10%. SPH-IV was 19.16 x 12 = 229.45 What really was disturbing was the "service manager" denied me the right to ask Donna Pettit the service writer that I had verified the cost three times. He accused me of trying to get something for nothing. And refused to tell me anything about the bulk tank fluid besides that it was "synthetic, red, had never caused any problems in a trans", albeit there were 6 reman trans laying in the service bay... The guy was combative and asked a number of times for me to get out of his shop if I wanted something for nothing. I guess the 149.99 was for a bulk fluid swap with no bg kit and no tax added till the end. They never would tell me exactly. I just got out of there before I got angry. I was clear and concise about all the above, but it was doing no good. What is bad about this is that the service people are putting the Wrong Fluid in people's cars and saying it's ok. They are being discourteous to customers when customers figure out that it's a bait and switch operation. And they are lying to customers to fit the situation. The service manager lied to me about the flush being a conditioner. And he lied to me about the bulk fluid being "synthetic" and "meeting the needs of my car". More