Gray-Daniels Toyota - Service Center

I’m not a big fan of the texting in order to tell me what’s wrong with my vehicle and what the cost is. I perfect to talk to people what’s wrong with my vehicle and what the cost is. I perfect to talk to people More

Fast n helpful staff very professional called to schedule appointment and the work was done right in a timely manner in and out of service department in 45 min for oil change and tire rotation appointment and the work was done right in a timely manner in and out of service department in 45 min for oil change and tire rotation More

T.K is outstanding! She took the time to go the extra mile in order to make sure I had a positive experience! Even when things were difficult and out of the normal she went above and beyond to deliver. mile in order to make sure I had a positive experience! Even when things were difficult and out of the normal she went above and beyond to deliver. Thank you T.K. More

I really enjoyed my visit to Gray Daniel Toyota. Excellent customer service experience. Livorno and Justin were very knowledgeable about everything. They were a big help. Excellent customer service experience. Livorno and Justin were very knowledgeable about everything. They were a big help. More

Free oil change fiasco Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the car to Gray Daniels for service, oil change and tire rotation. The service guy that greeted me and said in a confident manner that there was no free service with used cars, didn’t pull vin number or anything. Told me that oil change and tire rotation would be $99. I pulled out of the stall and was headed out, thought I better check with the dealership we purchased from and pulled over in parking lot to call. The dealership assured me it was in the computer and any dealership should be able to see it, if not ask to see a manager. Pulled back in and explained to Doug he went to check and came back saying nothing was in the computer. Asked to see a manager, Phil, and he also said maintenance was not included. I called the dealership where purchased again, put them on speaker so the two managers, Jon Dowell was now included, could hear. The lady explained all the details to them, they still had to call to get an authorization to do the maintenance. Finally after an hour of waiting, making phone calls and talking with the three guys began the work...free as promised. The guys were nice thru all of this and Jon apologized for the delay and confusion. I am so glad I did not allow my 85 year old mom come here to get this done. I’m quite sure she would ended up paying the $99. More

poor service With a booking scedule it's took 4 hour just for oil change and tires rotation. the fee is defference from price on the internet! With a booking scedule it's took 4 hour just for oil change and tires rotation. the fee is defference from price on the internet! More

Great friendly guy When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone e When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone else More