Gray-Daniels Toyota

Worst Dealership I've ever worked with. My family has purchased multiple cars both new and used so buying a vehicle isn't a foreign concept to us. The way this dealership treated us was unli My family has purchased multiple cars both new and used so buying a vehicle isn't a foreign concept to us. The way this dealership treated us was unlike anything we have ever experienced. When I first spoke to their customer service people following a trade-in inquiry I requested on their website that showed my trade-in value to dealer at $21,972 - $24,361. I informed them I lived 6 hours away and would need most of the numbers worked out before taking a day off and going to the dealership. In speaking to the sales representative, Tony Hughes, he seemed willing to get me all that information in a timely manner. He came back with a range of $20,500 - $21,500 for my trade-in. This was too low but only about $3,000 off, I let him know they needed to offer more and he told me he would see what he could do and should be able to get a better number upon receiving further information about extra options my vehicle had that he was not aware of. This was around 1500 Wednesday. Thursday I still hadn't heard anything so I called them around 0900, an hour after they opened. I was told he was still working on an offer as his manager had left for the day last night. I put in for short notice leave from the military assuming I am driving 6 hours to get this vehicle the following day. After calling Tony back myself after work, I am given more of an actual number for my trade of "about $22k", I let him know that is still too low. I also let them know where I needed to be on my out out the door cost. After multiple calls, texts and customer service saying someone will get back to me I assume Tony is still working to sell the vehicle they have and not just ignoring me. I was wrong. No one calls back and I don't hear anything from them until I call Friday. I am told they want to sell cars and he is going to talk to his manager and get his best number. He comes back with the same number for my trade-in just an out the door price. He could have told me they weren't willing to come up any on Wednesday and this would've been over then. When I ask to speak to the General Manager I am told someone will call me back, knowing how that has gone I request to be transferred. I am transferred not to Branden Parker but what I'm assuming is Mark Murphree a sales manager. After describing my experience with the dealership and the inconvenience of this entire situation he responds with something along the lines of "what do you want me to do". Absolutely nothing sir, I will never look to any of the dealerships in the Gray-Daniels family for a vehicle ever. I will also let my military family know just how you treat your customers. More

Great friendly guy When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone e When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone else More

I will only buy from Cedrique My husband and i went to every dealership around. And Cedrique was the only one who was not a pushy sales man. He wanted to make sure we got what we w My husband and i went to every dealership around. And Cedrique was the only one who was not a pushy sales man. He wanted to make sure we got what we wanted. He spent days working with me. He made such an impression that when we came back to buy our next car, we waited around till he was finished with his previous customer, we didn’t want to bother with anyone else. He stayed late to make sure we were take Care of before he left. Now when he sees me he always makes it a point to come say hello and chat with me. He is a great guy and a terrific salesman. We love Toyota but if he goes to a different dealership we will follow him! More

Continued Care of my Vehicles I have been a customer of Gray Daniels Toyota for several years. Jerry Brister has been a consistent factor why I bring my vehicle to Gray Daniels. I I have been a customer of Gray Daniels Toyota for several years. Jerry Brister has been a consistent factor why I bring my vehicle to Gray Daniels. I receive top quality review of my vehicle. Being a single parent, it is important to make sure I can depend on my vehicle. He makes sure the cars I bring in have a through check, from the fluid levels, tires, brakes, etc. He also prepares me well in advance of any upcoming regular service I will be needing so I can prepare or expect it later on. Jerry communicates effectively and works hard to make sure my time spent at the dealership is minimal by staying on schedule with service times. I appreciate his positive attitude and going above the call of duty to make sure all is taken care of. Thanks Jerry!! More

This Dealer does not stand behind what it sells 2016 Highlander XLE-After nine months the touch screen on my Nav radio has a cracked screen. It was a very hot day (106F) the radio controls on the sc 2016 Highlander XLE-After nine months the touch screen on my Nav radio has a cracked screen. It was a very hot day (106F) the radio controls on the screen froze and I pushed the button in an attempt to make contact with the application and it cracked. This is a $3500. repair/replacement. I am in my mid 50’s and have several Apple products and they never cracked. The dealer hid when the going got tough. No one has offered any effort in resolving my issue or helping me. Toyota customer care was no better. I was informed its was “outside influences”, whatever that means and even though I have a three year 36K warranty, the repair/replacement will not be covered. No one offered an alternative, repair, replacement or recommendation. I am left to my own devices. I have requested district managers to call me back, owners of the dealers, etc. Not one phone call. It is obvious that 40K for an automobile is not enough to concern anyone. I feel swindled, lied to and cheated due to all the hype I got from the sales person on this dealers integrity and service. Oh, the salesman quit by the way. Go elsewhere. More

Great followup service We bought a certified Highlander- and not only did I feel like we got a very fair price, but we were very well taken care of too! The next morning I We bought a certified Highlander- and not only did I feel like we got a very fair price, but we were very well taken care of too! The next morning I was to bring it back in for some final detailing and a new windshield- and while these services took longer than expected, so Shadrick had me set up with a loaner vehicle for the day so that I wouldn't be inconvenienced. He was very prompt with answering any questions and issues that I had. Would definitely shop with Gray Daniels again. The finance guy was very friendly too. Everything went smoothly. More