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Gray-Daniels Toyota
Brandon, MS
381 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 381 reviews
February 29, 2020
I went to toyota gray Daniel's in Brandon ms a couple weeks ago with my mom and Mr. Justin Robert's was very polite and handful..He ask to help us with our stuff which he did, he pulled my mama car up fo weeks ago with my mom and Mr. Justin Robert's was very polite and handful..He ask to help us with our stuff which he did, he pulled my mama car up for her because it was park on the side after it was finish getting work on. He stayed in touch with my mama while she was waiting on her car to get done and he found another problem and let my mama know immediately... Me and my mother never experienced customer service like we did and it was the best ever.. if anyone ever goes to gray Daniel's toyota in Brandon just ask for justin roberts!!! More
by Daniell
Employees Worked With
Justin Roberts 5 stars
February 27, 2020
It was a pleasure to work with Mr. Daniels. He was so helpful in helping me choose the car that was right for me!!! The team at Gray-Daniels was great! helpful in helping me choose the car that was right for me!!! The team at Gray-Daniels was great! More
by dodogle
Employees Worked With
February 24, 2020
Very professional people and easy to work with, they will work to get you in a vehicle they care about finding the right vehicle for you. work to get you in a vehicle they care about finding the right vehicle for you. More
by Lees96chevy
February 19, 2020
Very pleasant buying experience. Levorn was very professional and courteous. I would recommend him to friends in the market for a new vehicle. Thanks, Erik Smith professional and courteous. I would recommend him to friends in the market for a new vehicle. Thanks, Erik Smith More
by cesmith32003
Employees Worked With
February 08, 2020
I loved the customer services, they very helpful, and educated me on everything. I wish I can rate a 10 . They was nice , very polite. Words can’t express how happy I was .I will recommend Mr. Franklin t educated me on everything. I wish I can rate a 10 . They was nice , very polite. Words can’t express how happy I was .I will recommend Mr. Franklin to any one, Mr. JJ Franklin thank you , thank you!!!!!!!! More
by dinglecaroline
Employees Worked With
JJ Franklin
December 27, 2019
Excellent and Outstanding Justin Roberts in the Service Department at Gray Daniel Toyota has done an excellent job meeting my maintenance needs with my 2005 and 2011 Avalon, 20 Justin Roberts in the Service Department at Gray Daniel Toyota has done an excellent job meeting my maintenance needs with my 2005 and 2011 Avalon, 2015 Sienna Van and my 2015 Tundra. He has been spot on addressing my concerns with the performance of my vehicles and the recommended services. He keeps his word and deliver on his promises. It is very comforting and reassuring to know that you can trust the service person and dealership to get it right. I am a disable veteran, care giver for my two adult nieces and I travel a lots. I know I can count on Gary Daniel Toyota to keep me and love ones safe on the road, Thanks to Justin Roberts and the outstanding Service Department at Gray Daniel Toyota. From Howard More
by howardashford
October 18, 2019
Great experience Gina and Justin made my recent vehicle buying experience a pleasant one. They were very accommodating and answered all questions in a friendly and hel Gina and Justin made my recent vehicle buying experience a pleasant one. They were very accommodating and answered all questions in a friendly and helpful manner. They stayed in communication throughout the whole time. After they had delivered the vehicle, they realized the second key and the owner's manual were missing, so they mailed them to me right away. I would totally recommend this company! More
by Darryl
Employees Worked With
Gina Riles and Justin Robinson
October 07, 2019
Free oil change fiasco Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the car to Gray Daniels for service, oil change and tire rotation. The service guy that greeted me and said in a confident manner that there was no free service with used cars, didn’t pull vin number or anything. Told me that oil change and tire rotation would be $99. I pulled out of the stall and was headed out, thought I better check with the dealership we purchased from and pulled over in parking lot to call. The dealership assured me it was in the computer and any dealership should be able to see it, if not ask to see a manager. Pulled back in and explained to Doug he went to check and came back saying nothing was in the computer. Asked to see a manager, Phil, and he also said maintenance was not included. I called the dealership where purchased again, put them on speaker so the two managers, Jon Dowell was now included, could hear. The lady explained all the details to them, they still had to call to get an authorization to do the maintenance. Finally after an hour of waiting, making phone calls and talking with the three guys began the work...free as promised. The guys were nice thru all of this and Jon apologized for the delay and confusion. I am so glad I did not allow my 85 year old mom come here to get this done. I’m quite sure she would ended up paying the $99. More
by Toyota
Employees Worked With
Doug, Phil and Jon Dowell
September 21, 2019
GINA IS AMAZING When i went to buy a car, i basically knew exactly what i wanted. My saleswoman, Gina, was AMAZING. She knew exactly what to say and everything. She m When i went to buy a car, i basically knew exactly what i wanted. My saleswoman, Gina, was AMAZING. She knew exactly what to say and everything. She made sure i got the perfect car! After selling me the car, she had found my second key a couple days later. She went out of her way to make sure I got my spare! I would totally recommend her to anyone who was looking for a car! More
by Ashleigh
Employees Worked With
Gina Riles-Green
July 03, 2019
poor service With a booking scedule it's took 4 hour just for oil change and tires rotation. the fee is defference from price on the internet! With a booking scedule it's took 4 hour just for oil change and tires rotation. the fee is defference from price on the internet! More
by SamD
Employees Worked With
Doug lea
