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Gray-Daniels Toyota

Brandon, MS

4.6
381 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
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104 Gray Daniels Blvd

Brandon, MS

39042

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Showing 381 reviews

September 10, 2021

I was very dissatisfied with technician that pulled my car out and around to bay for pickup. Not only did he gas it so hard once he did it twice. I do not drive my car like that and do not think it to be More

by Is3ofus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timmy Woo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Gray-Daniels Toyota responded

Thank you for bringing this to our attention. This is not the typical service we strive to provide at Gray-Daniels Toyota. We would like to learn more about your experience so that we may ensure that everything is properly handled on our end. We will reach out to you soon to discuss this personally. Customer Service Team Gray-Daniels Toyota

September 06, 2021

We just had a traumatizing experience. Keith Sistrunk and Debbie Sherman were terribly unprofessional. Debbie Sherman took 5 hours to put my daughters information into the system on August 7th 2021. Come to More

by Mzjones22
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Keith Sistrunk and Debbie Sherman
August 27, 2021

I appreciate the efficiency of the Service Department. Justin was courteous . The attendant that drove my van around did not remove the paper mat. Thanks More

by nellis3.ne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Roberts, Tony Hughes
Aug 27, 2021 -

Gray-Daniels Toyota responded

Your review made us smile. We love hearing that our employees, such as Tony and Justin, are going above and beyond for our customers & delivering reliable service. Until we see you next again at Gray-Daniels Toyota, we will be sure to keep up our timely services and courteousness.

August 20, 2021

This place was recommended through a friend and I couldn’t have asked for a better salesman. Mr. Levorn was very informative and help as much a he could. More

by landontrott24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levorn Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Gray-Daniels Toyota responded

Thanks so much for the great feedback. We are glad we could help. If you need anything in the future, please reach out to us at Gray-Daniels Toyota!

August 17, 2021

Personal service and attention to detail with each visit. Justin answers questions clearly with an understanding of car care. More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 28, 2021 -

Gray-Daniels Toyota responded

James, glad to learn that you are consistently impressed with our Service Team. Justin will be excited to learn about this review. Thank you so much for being one of our valued guests here at Gray-Daniels Toyota and we look forward to your next visit!

August 01, 2021

Service advisor LaRaven Tucker, was very professional, courteous, and was very attentive to my needs. The young man who shares the office space with LaRaven, was super. He was the first person to approach More

by Della Gillespie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Felix Marshall
Aug 14, 2021 -

Gray-Daniels Toyota responded

Thank you for your kind comments for our Service Department, Della. We're delighted to receive your recognition here at Gray-Daniels Toyota, and we invite you again if there is anything further we can do.

July 21, 2021

Mr. Daniels is a great Salesman he did whatever I needed him to do to help me buy my car. He is very professional and very friendly , the other staff are great also Mr .J got too thank him for all h More

by Ashfordkatrina.1180
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levorn Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Gray-Daniels Toyota responded

Thank you for sharing your feedback with us, Katrina! We are so glad to see that our team was able to help you find the perfect car at the perfect price and that your brakes are working in top-notch condition again. Please let us know if there is anything else that Gray-Daniels Toyota can do for you.

July 20, 2021

Have always used the service dept because of Justin Roberts. He is always spot on with everything concerning our vehicles. We have purchased several vehicles from Gray Daniels through Timmy Woo. As lon More

by bobmhr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Roberts.
Jul 20, 2021 -

bobmhr1 responded

Good folks mentioned above in the review. Justin Roberts and Timmy Woo.

July 20, 2021

I bought a Toyota on 6-30. I lost one of the key fobs. I have called 9 times for help. No call back yet. More

by Ccrane5
Customer Service
Recommend Dealer
No
Employees Worked With
Willard Allen
Jul 20, 2021 -

Ccrane5 responded

I have tried by phone, email and internet to get an appointment to come in for service to replace this key fob but no one responds to my calls. The service Robot indicates someone from the Service Team will be in touch but so far this hasn't happened. Service after the sale doesn't seem too important to this dealership once they have your money.

July 17, 2021

Professional and knowledgeable staff. Service Rep was very friendly and professional. Service was performed in a timely manner. Service area was clean and provided plenty of run to work while waiting. More

by Wolf37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LaRaven
Jul 18, 2021 -

Gray-Daniels Toyota responded

Thank you so much for sharing your positive feedback about us here at Gray-Daniels Toyota. Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!

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