Gray-Daniels Nissan Brandon

If there was a way to rate this zero stars, I would. On September 19,2019 I came to the car lot looking to buy a new car. Unfortunately I didn’t know I would be severely disappointed. I traded my 2013 Alti September 19,2019 I came to the car lot looking to buy a new car. Unfortunately I didn’t know I would be severely disappointed. I traded my 2013 Altima in on a 2017 maxima, signed papers on it they allowed me to leave the lot, said congratulations on the purchase of my new vehicle. Almost exactly two months after I bought the car they called and texted my phone saying they needed the car back. When I asked why the car lot told me one story, and the finance company told me another. When I asked where my trade in was, they proceeded to tell me that they sold the car. So knowing that they messed up they put me in a Sentra to drive for the time being until they got everything “situated” well today I get a call saying I need to have that car back as well.. so now I’m left without a vehicle and they gave me nothing for my trade! I asked to speak with the manager several times, but none of them would ever return my call, or make time to talk to me. This is ILLEGAL.. I will go above and beyond to have this resolved!! More

General service manager very unprofessional I had not planned to go to buy a Nissan vehicle I just wanted to look and see what other used vehicles they had. There was a sales lady outside while I had not planned to go to buy a Nissan vehicle I just wanted to look and see what other used vehicles they had. There was a sales lady outside while I was looking at Vehicles no other customers were outside but this lady never once asked me if she could help me. Miss Jazmonique, another sales lady came outside to help me and when I tell you this lady is an angel. She is so polite and was so helpful and she made me feel comfortable she didn't pressure me it was all about what I wanted. I found the right vehicle for me we went inside and sat down to do paperwork and Mr. Pierre came over to introduce himself and he was such a gentleman and so polite and friendly. They got everything ready for me and when it was time for me to sign papers the general manager came and asked me to come to his office. Mind you in the beginning I told them I had someone who could Finance it for me and I gave them the financing rate. I was told that I could get a better financing rate by financing through Nissan. Now back to the general manager mr. Joe Nash. We went to his office and he was throwing papers left and right Sign Here sign there but as I started signing I was looking at paperwork and the amounts were looking off to me the interest rate was very high and I told him no I wasn't going to continue signing papers because my bank would Finance it for me cheaper which is what I told them in the beginning. This man. So mad. He marked an X across the paper got up and told me I can get my bank to finance it and walked out of the room and across the hall to mr. Pierre's office. Through the paper on the desk and you could hear can fussing and see his gesture. Is if I wasted his time and I made him so mad because I did not sign the papers. That was so unprofessional. He had the nerve to not only get upset because a scene because I did not financed through them. I left out the door so upset and another team member came out and asked me to please not leave. Then Miss jasmonique came and I explained to her what happened and she apologized. I told her I would go talk to my bank and I will come back because she was so helpful and Mr Pierre was so helpful but I would not talk to that Joe Nash man again. I went to my bank and they communicated with Nissan. I came back with a check in hand and got the perfect vehicle for me. This time I spoke with miss Nicole... another Angel. She took her time with me and she made me feel it was all about me. Mister Pierre, Miss jasmonique, and Miss Nicole I with highly recommend anyone looking for Nissan to go and speak with these three people. They will get you what you want it's all about you and they are very professional. If they send you to Joe Nash's office, get up and leave run as fast as you can because if it's not his way then you have a problem. More

Over it Once you drive your car of the lot, they are through with you. God forbid you should need any kind of paperwork once the deal is complete. Nobody ev Once you drive your car of the lot, they are through with you. God forbid you should need any kind of paperwork once the deal is complete. Nobody ever answers their phone or will return your call. Will never, ever, buy a car from here again!!! More

Worst wait of the century The salesperson was very helpful and we made a gigantic down payment in less than an hour. Then we waited for more than 4 hours for the final paper wo The salesperson was very helpful and we made a gigantic down payment in less than an hour. Then we waited for more than 4 hours for the final paper work. We asked multiple times what the problem was and got BS consistently. We finally left in anger having wasted an entire day. I will never recommend this place to anyone More

The best I had really good experience they were fast and friendly guys I recommend anybody. I will be going back when I need some help. Good work guys. I had really good experience they were fast and friendly guys I recommend anybody. I will be going back when I need some help. Good work guys. More

Nissan Titan purchase Bernie McGee went out of his way to help us. I didn't have a lot of time to come shop different dealerships so I was doing so online. We were looking Bernie McGee went out of his way to help us. I didn't have a lot of time to come shop different dealerships so I was doing so online. We were looking at different brands & different dealerships. Bernie answered every email, every question, took pictures to send to me, stayed late waiting on us, & even brought paperwork & truck to me the next day when we finally decided that was the truck we wanted. Our battery went dead when we stopped for gas on the way there we call & told him we couldn't make it. He brought the truck & paperwork to us. Could not have asked for a better sales person to help us. He deserves a pay raise just for having to deal with me & all my questions. Thank you!! We are enjoying our new Nissan Titan More

Excellent My experience with the Gray-Daniels Nissan Brandon office was excellent this time. I had a previous purchase that wasn't so pleasant. This time everyt My experience with the Gray-Daniels Nissan Brandon office was excellent this time. I had a previous purchase that wasn't so pleasant. This time everything was completed electronically and they even brought my car to me. I emailed them late Wednesday evening. They quickly contacted me Thursday morning and deliver my vehicle Thursday evening. Amber and Robert provided a stellar experience. This has truly been a blessing. More

great experience Everything was great from the service portal guy (Marco) I believe is his name all the way to getting updates on my vehicle every fifteen minutes I am Everything was great from the service portal guy (Marco) I believe is his name all the way to getting updates on my vehicle every fifteen minutes I am very pleased. I recommend this dealership More