Gray-Daniels Nissan Brandon

General service manager very unprofessional I had not planned to go to buy a Nissan vehicle I just wanted to look and see what other used vehicles they had. There was a sales lady outside while I had not planned to go to buy a Nissan vehicle I just wanted to look and see what other used vehicles they had. There was a sales lady outside while I was looking at Vehicles no other customers were outside but this lady never once asked me if she could help me. Miss Jazmonique, another sales lady came outside to help me and when I tell you this lady is an angel. She is so polite and was so helpful and she made me feel comfortable she didn't pressure me it was all about what I wanted. I found the right vehicle for me we went inside and sat down to do paperwork and Mr. Pierre came over to introduce himself and he was such a gentleman and so polite and friendly. They got everything ready for me and when it was time for me to sign papers the general manager came and asked me to come to his office. Mind you in the beginning I told them I had someone who could Finance it for me and I gave them the financing rate. I was told that I could get a better financing rate by financing through Nissan. Now back to the general manager mr. Joe Nash. We went to his office and he was throwing papers left and right Sign Here sign there but as I started signing I was looking at paperwork and the amounts were looking off to me the interest rate was very high and I told him no I wasn't going to continue signing papers because my bank would Finance it for me cheaper which is what I told them in the beginning. This man. So mad. He marked an X across the paper got up and told me I can get my bank to finance it and walked out of the room and across the hall to mr. Pierre's office. Through the paper on the desk and you could hear can fussing and see his gesture. Is if I wasted his time and I made him so mad because I did not sign the papers. That was so unprofessional. He had the nerve to not only get upset because a scene because I did not financed through them. I left out the door so upset and another team member came out and asked me to please not leave. Then Miss jasmonique came and I explained to her what happened and she apologized. I told her I would go talk to my bank and I will come back because she was so helpful and Mr Pierre was so helpful but I would not talk to that Joe Nash man again. I went to my bank and they communicated with Nissan. I came back with a check in hand and got the perfect vehicle for me. This time I spoke with miss Nicole... another Angel. She took her time with me and she made me feel it was all about me. Mister Pierre, Miss jasmonique, and Miss Nicole I with highly recommend anyone looking for Nissan to go and speak with these three people. They will get you what you want it's all about you and they are very professional. If they send you to Joe Nash's office, get up and leave run as fast as you can because if it's not his way then you have a problem. More

Over it Once you drive your car of the lot, they are through with you. God forbid you should need any kind of paperwork once the deal is complete. Nobody ev Once you drive your car of the lot, they are through with you. God forbid you should need any kind of paperwork once the deal is complete. Nobody ever answers their phone or will return your call. Will never, ever, buy a car from here again!!! More

Worst wait of the century The salesperson was very helpful and we made a gigantic down payment in less than an hour. Then we waited for more than 4 hours for the final paper wo The salesperson was very helpful and we made a gigantic down payment in less than an hour. Then we waited for more than 4 hours for the final paper work. We asked multiple times what the problem was and got BS consistently. We finally left in anger having wasted an entire day. I will never recommend this place to anyone More

The best I had really good experience they were fast and friendly guys I recommend anybody. I will be going back when I need some help. Good work guys. I had really good experience they were fast and friendly guys I recommend anybody. I will be going back when I need some help. Good work guys. More

Nissan Titan purchase Bernie McGee went out of his way to help us. I didn't have a lot of time to come shop different dealerships so I was doing so online. We were looking Bernie McGee went out of his way to help us. I didn't have a lot of time to come shop different dealerships so I was doing so online. We were looking at different brands & different dealerships. Bernie answered every email, every question, took pictures to send to me, stayed late waiting on us, & even brought paperwork & truck to me the next day when we finally decided that was the truck we wanted. Our battery went dead when we stopped for gas on the way there we call & told him we couldn't make it. He brought the truck & paperwork to us. Could not have asked for a better sales person to help us. He deserves a pay raise just for having to deal with me & all my questions. Thank you!! We are enjoying our new Nissan Titan More

Excellent My experience with the Gray-Daniels Nissan Brandon office was excellent this time. I had a previous purchase that wasn't so pleasant. This time everyt My experience with the Gray-Daniels Nissan Brandon office was excellent this time. I had a previous purchase that wasn't so pleasant. This time everything was completed electronically and they even brought my car to me. I emailed them late Wednesday evening. They quickly contacted me Thursday morning and deliver my vehicle Thursday evening. Amber and Robert provided a stellar experience. This has truly been a blessing. More

great experience Everything was great from the service portal guy (Marco) I believe is his name all the way to getting updates on my vehicle every fifteen minutes I am Everything was great from the service portal guy (Marco) I believe is his name all the way to getting updates on my vehicle every fifteen minutes I am very pleased. I recommend this dealership More

Not a good experience My experience with this dealership... I found great prices on their website and called to verify the finer details of a possible purchase. I drov My experience with this dealership... I found great prices on their website and called to verify the finer details of a possible purchase. I drove 350 miles after being REASSURED of the final price, including incentives, to buy a Titan for myself and a Nissan Kicks for my wife. First off, let me say that this was a very unwelcoming business. Upon entering the dealership, nobody spoke to me, greeted me, or even asked why I was there. Not one of the nearly silent employees smiled or had the faintest hint of wanting to be there. It was clear that this was not a positive work enviroment. (Rated 1.5 out of 5 on KBB.com) My salesman showed up 15 minutes past our agreed upon time. Their appraiser returned an extremely low "Kelly Blue Book" offer and graded my less than two year old trade as "fair". The incentives offered by the dealership (and shown online) were not all that they appear to be. When questioning the salesman about the prices in person, his boss told him to refer me to "the fine print". Even the fine print differed from what the staff said. They could not offer a clear explanation of their pricing. Long story short, there was no deal made after three hours of back and forth. When I decided to leave the dealership, the location of my keys were a "mystery". It was finally determined that they were in the sales manager's office. He had conveniently called a staff meeting that went on and on. I could hear him berating the sales staff on how to present the incentives. It was the "Better do it my way" speech that all -inspiring leaders- use to chastise their subordinates. My keys being held hostage, I couldn't leave. My saleman actually told me not to go in there! I finally walked in and ask for them myself. The manager did not even bother looking up from his computer screen. This would have been my thirteenth new vehicle purchased over my lifetime. I have never had an experience like this. I was there for 3.5 hours and it was nothing but an unorganized hassle. Buy from someone who will shake your hand, look you in the eye, and allow their word to be their bond-Just don't look for it at this establishment. My favorite part... (Other than management refusing to interact with the customers or come out of their closed glass office...) Their appraisal for my trade came back at $18,300... When they brought out their offer sheet on a more expensive vehicle (that I had not even inquired about), the trade-in offer had been hidden in with a long column of numbers. It had been lowered to $17,000. They also conveniently added $999 in the same column for vehicle upholstery and paint Trucoat "protectant". Look up Fargo Trucoat scene on YouTube and that is a fair synopsis of my visit...Oh and be sure to fill out the survey that Nissan corp will send. They called to follow up More