Gray-Daniels Nissan Brandon

Took my 3 month new 2024 for routine oil change and tire rotation. After 3 hours they ask if I wanted to upgrade to add 2 additives, I said sure. 2 more hours later I finally got my car. On the ride home I rotation. After 3 hours they ask if I wanted to upgrade to add 2 additives, I said sure. 2 more hours later I finally got my car. On the ride home I started hearing a rattling noise somewhere in the dash whic was never there before. The next day I heard it again. I called the service department and spoke to Gary. His tone was rude and unyielding as he rattles off all that could be wrong and that if it was not a balance problem I would be charged a service fee. I have left a VM for the supervisor and called her back 2. NO ANSWER. This is day 3 I am taking my car to Walmart. They were much more professional and polite and fix the problem. That will be my first and last time doing any business with that Nissan dealership!! More

Ms D was a joy to work with and she went above and beyond in locating a truck that fit my needs. I still look forward to stopping and saying hello to her whenever I bring my truck in for service; she left th in locating a truck that fit my needs. I still look forward to stopping and saying hello to her whenever I bring my truck in for service; she left that much of an impression on me. More

This dealership is a RIP OFF. If you are in the market for a new/used vehicle make this dealership your last option. I purchased a vehicle on 6/17 started experiencing problems wi If you are in the market for a new/used vehicle make this dealership your last option. I purchased a vehicle on 6/17 started experiencing problems with the roof leaking. After reaching out to my salesperson(Big E) to discuss this issue he heard me out the first two calls, after that everyone in the dealership began to ignore my calls. They would re-route me to voicemails or state they could not transfer me to the sales floor without given an explanation. It’s as if they were purposely keeping information from me and they all learned my name and the issue with my vehicle and red flagged me. I eventually received a call to have my vehicle brought in on 6/30 to be serviced for the leaking roof, a service that was suppose to take only 4 hours and it’s 7/3 and I do not have my vehicle nor a loaner. I’m left finding rides to commute and no one from the dealership has reached out to me to discuss if my vehicle can be repaired or traded-off. The best thing about this dealership is how well they are trained in greeting and ensuring you purchase a vehicle, but they suck at communicating and resolving problems with their vehicles, once sold any problems you experience is yours or they tack on a hefty price for repairs. Stay as far away from this dealership as possible and especially away from they’re SALESPERSON BIG E. I later found out that he(BIG E) sold me a vehicle prior to completing the vigorous inspection that they’re vehicles are to pass before being sold. More

Mr K. Was very nice in showing means vehicle that was in my price range. He text some pictures of it. Was very nice in showing means vehicle that was in my price range. He text some pictures of it. More

I had the best car buying experience ever! Debra Brittenum, aka "MS.D" took the time to find the exact care I was looking for. She did not pressure me to settle for anything less than what Debra Brittenum, aka "MS.D" took the time to find the exact care I was looking for. She did not pressure me to settle for anything less than what I was looking for. Jacques, the financial manager was wonderful. He helped me with the insurance company when they were stallin on send me my payment for the care that they determined was totaled. I would recommend MS. D and this dealership to anyone looking to purchase a car. They are GREAT!!! More

Jacques and other financial manager marc took my trade in and the new car gave me car without any documentations was told I will.get equity check and did not I was told I would get car back after proof of in and the new car gave me car without any documentations was told I will.get equity check and did not I was told I would get car back after proof of income or a signed contract proof was shown they repoossed my new car and wouldn't give me my trade in back said it was legally theirs mind u I was still responsible for my trade in I got new car in March they repossess it the end of April now I have no car. if I could give no stars I would unprofessional and shows no compassion. More

We searched for day looking for the perfect car & found soon an we pulled into Brandon Nissan Mr. Sam met up out & got us in an out within a 2 hour time frame he was a great an professional person loved hi soon an we pulled into Brandon Nissan Mr. Sam met up out & got us in an out within a 2 hour time frame he was a great an professional person loved him chose him when searching for the right vehicle More

The worst! Call you and confirm an appointment only to have you show up for your appointment to be told they need to order the part! Why would you not order the part BEFORE they confirmed appointment. My have you show up for your appointment to be told they need to order the part! Why would you not order the part BEFORE they confirmed appointment. My time is valuable as well! More