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Gray-Daniels Ford

Brandon, MS

Overview
Employees
Reviews
Vehicles
3.9
240 Reviews
Gray-Daniels Ford is one of the best Ford dealerships in Mississippi, located just outside of Jackson. Our Ford dealership features the best selection of new Ford trucks, cars & SUVs, Certified Used Fords and quality used cars for sale. We also have a full service and parts department where you will find the best deals on auto repair and Ford service in Jackson. Our team of skilled and knowledgeable professionals are proud to serve those who live, work or play in Jackson, Brandon, Florence, Pelahatchie, Pearl & surrounding areas. If you are looking for new Ford cars & trucks in Jackson, along with well-maintained used cars in Jackson & Brandon, MS by some of today's top manufacturers, browse through our huge selection of new Ford cars, trucks, crossovers & SUVs in stock. You'll find some of the best Ford models including the F150, F250, F Series Trucks, Ford Focus, Fusion, Taurus, Escape, Edge, Mustang & more. See our new Ford specials to get a great deal on your next new car in Jackson from Gray-Daniels Ford! Come on in and take a test drive today or buy your next car online! You can also take advantage of our online shopping tools like our car payment calculator, online credit application & more to save time at the dealership.We look forward to making you a part of the Gray-Daniels family!
Contact Dealership

201 Octavia Dr

Brandon, MS

39042

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Showing 240 reviews

April 09, 2026

The dealership is run in a professional manner that you would expect. Scheduling service was simple and they took my truck in immediately when I arrived. More

by Conrad5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Milnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2026 -

Gray-Daniels Ford responded

Thanks for trusting us with your Ford service. We’re glad scheduling was straightforward and we could begin work on your vehicle right away. Let us know if there’s anything else we can help with.

April 09, 2026

Great service. Treated me like a valued friend. Definitely will be buying again from them. More

by MORRIS4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Milnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig
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Apr 09, 2026 -

Gray-Daniels Ford responded

We’re delighted you felt so welcomed while getting your new Ford F-150. Michael and our team look forward to assisting you when you’re ready for your next Ford purchase. Thank you for choosing us!

April 09, 2026

I wish I could give it zero stars. I was interested in a vehicle. I had messaged with the salesmen and made an appointment to see the vehicle. I verified the day before the vehicle wa More

by Kara_215
Recommend Dealer
No
Employees Worked With
Michael Milnick
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2026 -

Gray-Daniels Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

Apr 10, 2026 -

Gray-Daniels Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. My direct number is 601-591-2645, my name is Michael

April 09, 2026

This dealer is very responsible and has excellent service; I will definitely come back next time. More

by ethanollin63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Milnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Milton
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Apr 09, 2026 -

Gray-Daniels Ford responded

We appreciate your praise for our dependable approach and outstanding service. Michael and our team were happy to care for your Ford F-150 Hybrid and look forward to assisting you again.

April 08, 2026

Never again The car had scuffed marks on the rims when I went to purchase it More

by Phoots
Recommend Dealer
No
Employees Worked With
Jim
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Apr 10, 2026 -

Gray-Daniels Ford responded

Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 08, 2026

Customer service was excellent, and everything I had a problem with my car was fixed! More

by wilson.montrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Milnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2026 -

Gray-Daniels Ford responded

Thank you for the five-star review! We’re glad Michael and the service team provided excellent support and resolved all issues with your Ford Fusion. We appreciate your trust and look forward to serving you again.

April 08, 2026

Fast, efficient, courteous. Great experience. Reason for visiting was handled in a very timely manner. More

by TERESAKINGDOM334
Recommend Dealer
Yes
Employees Worked With
Shane
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Apr 08, 2026 -

Gray-Daniels Ford responded

We’re thrilled that your Lincoln Aviator service was fast, efficient and courteous. Thank you for trusting us with your vehicle and allowing us to handle your visit promptly.

April 08, 2026

Great as Always! ! Always a pleasure coming to Gray Daniel's Ford and Lincoln dealership for sales or service! More

by SAMKETCHUM3
Recommend Dealer
Yes
Employees Worked With
Dan
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Apr 08, 2026 -

Gray-Daniels Ford responded

It’s wonderful to know we’re your go-to destination for both sales and service. Thank you for sharing your ongoing experience with our team. We look forward to keeping your Lincoln Navigator running smoothly.

April 08, 2026

This is the only best place to go they have always done me right and always fix’s it right More

by Det
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Martin
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Apr 08, 2026 -

Gray-Daniels Ford responded

Thanks for the five-star rating and for choosing our service department for your Ford Fusion. We’re glad to hear we consistently fix your vehicle the right way. If you need anything else in the future, we’re here to help.

March 31, 2026

Nice but make sure you test drive your at least 80 MPH I had a Navigator that shook like a rocket. Lincoln replaced my tires 3 times! There was nothing else my local dealer could do nor did my MS dealer off More

by gavin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Milnick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff
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Apr 01, 2026 -

gavin responded

GM Called me said any bridge we had was now burned. I will honor his request. The bad apple came from his Dealership made comment I left negative review because I did not get a good deal was not the full story. It was mixture of service department and going up there several times in one week to try to catch a sales manager which I respected he was very busy. Was asked to come back Saturday he was not available Robby was there he seemed careless to help at all. I was not mad because I did not get a good deal. I am mad at how this dealership chose to handle the issue and put 100 percent of the blame on Lincoln. This is not the way handle customers. Lincoln on the other hand should have offered more than the 10k certificate that did not cover the underwater issue. However it took me going to Texas to get the deal that was more favorable to me so I would not be upside down at the fault of Lincoln. I had to jump through hoops on my own they clearly shown profit over customer. Had he not text and called me to say this I would have been more civll about this and deleted the review.

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