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Gray-Daniels Ford Lincoln
Brandon, MS
218 Reviews
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218 Reviews of Gray-Daniels Ford Lincoln
July 09, 2018
Purchased Ford F150 Professional staff.... Salesperson worked hard to find the truck that best fit me and did not pressure me. Financing was explained well and they worke Professional staff.... Salesperson worked hard to find the truck that best fit me and did not pressure me. Financing was explained well and they worked to find me the best rate. More
by Stevie
Employees Worked With
Lucky Kern and Jon Craft
April 23, 2018
Failed Customer Prefference I have all my service for all my Ford Vehicles to Gray-Daniels Ford Service here in Brandon where I have lived for 20+ years and worked at the same de I have all my service for all my Ford Vehicles to Gray-Daniels Ford Service here in Brandon where I have lived for 20+ years and worked at the same dealership around the turn of the century. I explained to Mr. Massey that I tried to print a coupon for the Works Oil Change Discount on the internet but was unable or it wouldn't let it print. At any rate, he pulled my records up as a return customer and was able to verify my service record. Even though I requested the Discounted Special Rate of The Works $39.95, I was charged $54.57. I use to get my Truck Detailed when I brought it is for required Service. I sat in the waiting room and listened to unsatisfied customers complaining about this dealership over charging, failing to recognize warranty work and not doing the work that the customer paid for. I am truly considering a Service that will appreciate my business and help me take care of my 2 Ford Vehicles. More
by dmccraw1
Employees Worked With
Mr. Massey
October 08, 2017
Steering Gear Recall There's a story to be told here by the news... Doesn't want to honor another bad steering gear with less than 20000 miles on the recall part. This is There's a story to be told here by the news... Doesn't want to honor another bad steering gear with less than 20000 miles on the recall part. This is a serious safety driving problem. Won't even meet 1/2 way on cost of repair. For a part that was made defective by Ford Motor Company. More
by Whitela07
Employees Worked With
Candice
September 23, 2017
Sold me a WARRANTY and they had to know it would NEVER cover I bought a 2013 Infiniti G37 Journey May of 2017. Only 45,100 miles. The sticker on the window stated it still had new car warranty. The salesman assu I bought a 2013 Infiniti G37 Journey May of 2017. Only 45,100 miles. The sticker on the window stated it still had new car warranty. The salesman assured me the vehicle had been fully serviced by professionals and there were NO issues. When signing papers to buy, I was given this great offer for a protection plan up to 100,000 miles. **It will cover everything, even electrical work". What a LIE!! My first issue, I had to buy one new tire within weeks of buying vehicle. The back tire was OVAL with wires hanging on the inside. I'm certain this tire were taken from the FRONT of a vehicle and placed on the back of my car. If your PROFESSIONAL didn't find this issue, you may need a new professional. No big deal, buy the tire.. September 2017, my true issues with this dealership. I noticed my RPMs increasing when i applied the brake. i always felt a little jump when it shifted gears but was told by salesman during test drive this was normal. Long story short, My car began stalling when driving sown the interstate. I was almost hit when pulling into traffic. I was pushing the gas and it literally would not go. Oh and RPMS jumped to 3 when car was only going 25mph. i called dealership that day and i was told "i would have to take it to Infiniti" This was the Nissan dealership in North Jackson, the dealership i was told by Brandon Ford to use for service. The lady that answered the phone was awful.. she refused to help me when I ask where an Infiniti dealership was located. I called Ford Brandon directly after and they were no help either, I was tossed around from person to person when finally a male told me to call Nissian North Jackson back the next morning. I took it upon myself to schedudle an appointment with Nissan Brandon due to the RUDE service center at North Jackson. Nissan Brandon wasn't able to help me the next morning either, I was sent to Herrin Gear Infiniti for service. The service center guy at Nissan Brandon was very nice and did everything he could to help. Herrin Gear greeted me very polite and ready to help. The diagnostics showed that the Air Filters placed on both sides of my motor were not Infiniti approved. Also, the Air Filters didn't fit my motor correctly allowing my motor to become clogged with dirt. My new car warranty wouldn't cover the repair due to wrong parts being placed on the vehichle. Protection Plan purchased at Gray Daniels Ford wouldnt cover the repair because of the same reason. My carfax shows Gray Daniels claimed to do a full service inspection April 2017. After further research it shows the Air Filters were actually replaced at the dealership Gray Daniels received it from in April 2017. So why would a dealership sale a warranty knowing it can never be used.. EVER!!! Your professionals are obviously not professionals. I was told by far too many Gray Daniels employees they were not authorized to do any repairs to the Infiniti.. So if you can't make repairs, why are they included in your INVENTORY??? I missed a day of work and spent $800 on issues that should not have been there. My user manual states the car should have had the most comp service at 45,000 miles. I was told this was done.. WHAT A JOKE!!! I want the warranty refunded in full ASAP.. I would like to be refunded for repairs ASAP!! Ive called with NO help. I received one phone call back after i sent an email. I couldn't answer due to being in a meeting at work. I called back and i still haven't received assistance. Mississippi has laws.. For a used car, I have up to a year after purchase to file a lawsuit. By leaving Air Filters that obviously didn't fit correctly on my car you put me and my children at risk for harm. More
by TLogan
Employees Worked With
Finances, Salesman, Service Centers
December 22, 2016
A very bad day I was told it would be a couple of hours for a check up for a possible repair. After 4 hours and no communication I went to the service desk; nobody t I was told it would be a couple of hours for a check up for a possible repair. After 4 hours and no communication I went to the service desk; nobody there! I proceeded to walk home. Got a call in about an hour; It would be 6 to 7 hundred to install a power steering line. I went to another reputable auto repair dealer and got the work done for $285. Bad service; highly overpriced! More
by Bhunton1
Employees Worked With
N/a
April 06, 2016
Very long wait for parts. *This is my experience with repairing my 2012 Ford Focus SEL for transmission shudder issues at this dealer.* I took my car in for transmission shu *This is my experience with repairing my 2012 Ford Focus SEL for transmission shudder issues at this dealer.* I took my car in for transmission shuddering issues one day shortly after I bought the car from another dealer and it was used. Not many miles on it. I brought the car in and mentioned my problem and also my knowledge of a "Field Service Action" by Ford Motor Company to fix the transmission clutches and seals, and sometimes the transmission control module as well. The service guy said that they will have to do measurements of certain vibrations and all of that. I told him to do whatever they need to do. After a bit of time they called me and said that they have done some software updates, but the shudder that I was feeling got dismissed because the guy told me that its normal due to the type of transmission that car had. I went home and did some research. So I educated myself on the type of transmission that car had in it. So I took no further action, thinking that the shudder was normal. Even though it was already excessive! So I tried my best to overlook the problem and continued to drive the car normally. After few months the shuddering became so bad that the car began to launch me in front of lights, stop signs, oncoming traffic, etc. It randomly uplifted, downshifted, and sometimes didn't even engage. Low speeds were near impossible to drive at. The car became unsafe to drive. I was afraid that I will hit something or someone or vise versa. Then the transmission control module went out. They replaced it. I mentioned the shudder issue again. They told me that it needs a new sets of clutches, and seals. But it would take 6-8 weeks to get them in. I said okay, and continued to drive the car. Worst two months ever. On the 7th week of waiting, I placed a call to Ford corporate office, and complained. I asked for something different to drive while they wait for clutches, or to hurry up and get the clutches in to the dealer. The car was on a verge or being not drivable. I was told that I would be contacted within a week by a regional manager. I was contacted by someone else filling in for her, then the dealer got the part in, 3 days after I called corporate. They fixed the car. regional manager called and asked if I was happy with the repair. I answered accordingly. This experience has been horrific for me and I blame Ford Motor Company for all of this. The dealership got me a bit upset the first time they dismissed the problem. But when my car was called in to be fixed, the guy that helped was Jason. And he was very nice, attentive, and considering. He made sure that everything was good and done. Gave me his contact info and said to check back in if any issues arise. So far the car has been driving much better. Some switching is still felt, but its insignificant. Ford needs to get rid of the PowerShift transmissions, they don't work in USA. And people are very angry and upset, but most importantly.. endangered by this product. Roll out a mandatory recall!! There are countless of lawsuit going on. Class action, lemon law, etc. People are going to loose jobs at Michigan plant. Ford is only hurting itself. More
by JoshT
Employees Worked With
Jason
March 12, 2016
terrible service department!!! I had the very popular "shudder" problem or vibration between 40-50 mph on my F150. I decided to take it to the dealer(gray Daniels Ford Brandon, MS) I had the very popular "shudder" problem or vibration between 40-50 mph on my F150. I decided to take it to the dealer(gray Daniels Ford Brandon, MS) to let them check it out. I pulled in to the service garage and got out of my truck. I was immediately approached by a service rep who asked what was going on with my truck, so I explained the trouble I was having. He asked for my keys and showed me to the waiting room. 2-3 minutes later he hurries in the waiting room with a printout of my tire alignment and says "hey, did you know your tires are out of alignment? We can do an alignment for $69.95 and get that taken care of for you". I chuckled on the inside because I just had an alignment done 2 days ago and had not even driven the truck 20 miles and didn't hit any potholes or anything that could've caused them to go out of alignment. Anyways, I told them no and continued to wait while they diagnosed my truck. It was a little over an hour and the service rep came in and said "My technician says he can do a transmission flush and that would be $475 and that might fix it(might fix it???) for you but can't guarantee it would solve the problem. If the flush doesn't fix it he said it's most likely(Most likely???) the torque converter and we could change it for $1400+ tax and any additional parts"(additional parts???) I told them no thanks and that I would seek other options. I paid for the diagnostic fee and left. I did a little research online and called 6 transmission service shops to get their opinion and confirm if the symptoms were in fact the "shudder" from the torque converter failing. Each of them agreed that it most definitely was in fact the torque converter. I asked for a price quote to install a new torque converter from each of them and 5 out of 6 had the same $650 price and one was $750. I decided to save even more money by going to get the torque converter myself for $149 and then only had to pay labor which was $450 ($50 savings by picking it up myself). My experience is typical of the day to day operations at these dealerships and I feel bad for the unknowing and elderly people who get taken to the cleaners each time they bring in their vehicles. This was my 3rd time having similar dealings with this dealership and bringing to light their exorbitant fees. I kept going back just to see if it really was like this EVERY TIME so I can only assume that it's the same situation for anybody else that goes in and they simply just aren't aware. I highly suggest that anyone who goes here or any dealership for that matter gets a second opinion before agreeing to any services. Dealerships service department are only in it for the money so don't be fooled by the extremely nice and oh so helpful service rep(keep in mind he gets commission on what he sells you). Take 5 minutes and research what they are trying to sell you and call around to other places and get quotes on that same service. More
by cbv555
Employees Worked With
james edward harrison
November 24, 2015
Needing service while travelling through town We were traveling through Brandon and starting having problems with our F-150. We saw the big "oval in the sky", and decided to stop to see if anythi We were traveling through Brandon and starting having problems with our F-150. We saw the big "oval in the sky", and decided to stop to see if anything could be done to our vehicle to get us home. It was 4:00 on a Friday and we knew it was quitting time for them soon. We explained that we were just passing through and wanted see if anything could be done to fix our truck. They happen to have a tech who had just finished a job and could look at our truck. They found the problem in 30 mins and has us fixed up and back on the road. What a great bunch of people who went above and beyond to help us out. They were some of the nicest folks we have ever met at a dealership. Thanks a bunch to the service team at Gray-Daniels Ford. This is why we buy Fords. More
by Leldonstockton
Employees Worked With
Team
November 17, 2015
Terrible Liars I was looking to purchase a 2014 Honda Odyssey from this dealership. Internet manager had absolutely terrible communication. After not hearing back fr I was looking to purchase a 2014 Honda Odyssey from this dealership. Internet manager had absolutely terrible communication. After not hearing back from them after I had emailed them he procedes to tell me that the vehicle is sold. I didn't believe it so I called the dealership. It was not sold, but they said they can't sell it so it will go to an auction?? A few days later they had new pictures up of the vehicle, still on the lot. Never had a dealership try so hard to dodge a customer. More
by hryn88
Employees Worked With
Steve Graham
October 21, 2015
Excellent Service and inventory Our purchasing experience started out over the phone and was a pleasant experience from that point on! Our sales person was very informative while not Our purchasing experience started out over the phone and was a pleasant experience from that point on! Our sales person was very informative while not being overbearing or pushy...you could tell he was truly interested in helping us find what was best for us!! We will buy here again in the future and have shared our great experience with all of our friends and family as well! More
by rachlcade
Employees Worked With
Daniel Richeson
