Gray-Daniels Chevrolet

ive been waiting refund on my warranty since jan. 2024. I suppose to received this refund within 6wks that finance manger (M.A.) told me in jan 2024. but its august 2024 still haven't received nor h 2024. I suppose to received this refund within 6wks that finance manger (M.A.) told me in jan 2024. but its august 2024 still haven't received nor heard from dem. I went couple of times to see dem in person since jan 2024, finance manager(M.A.) would say "I turned in the paperworks" or "I will look into it" and will call you back, which he haven't done that either. I always had hight respect of GRAY DANIELS, but not now, the way they treat me or will not help me!!!! More

I bought a 2021 Certified Pre Owned Chevy Tahoe from this dealership and it had a bent rim and a bent left rear spindle on the rear axle. Contacted the salesman and sent him pictures of the damage and the re dealership and it had a bent rim and a bent left rear spindle on the rear axle. Contacted the salesman and sent him pictures of the damage and the repair cost and he never replied to any of my messages or returned any of my calls . They told me the vehicle had never been in an accident and didn’t have any damage to it. It the vehicle underwent a 170 point inspection to become certified pre owned then they should have caught this before they sold it to me. Talked to sales manager and only thing he said was we will review the carfax. They also sold us an extended warranty plan on the vehicle the won’t pay for the vehicle to be fixed because it doesn’t cover wheels, or suspension components. The salesman who sold it to me tried to change the price of the vehicle in the paperwork too. We ageed on a trade in price for my vehicle and for the Tahoe I was purchasing and I signed paperwork saying I would buy it for that amount and two days later when I went back in to buy it he had changed the price to $2500 more than what was agreed upon. I would implore everyone to steer clear of this dealership. If they will do this to a disabled American combat veteran then they will do it to anyone!!!! More

Dealing with this dealership was a nightmare! After I posted a one star review, I got a reply that said to call them and talk about the problem. When I tried to call and talk to the sales manager After I posted a one star review, I got a reply that said to call them and talk about the problem. When I tried to call and talk to the sales manager, he would not return my call. I would never advise anyone to buy from this dealership! More

Good experience. Easy to deal with. No issues buying a vehicle. We would use again. Easy to deal with. No issues buying a vehicle. We would use again. More

There’s a number of things they are crooks they fill you with lies and if you catch them in them, they changed your story. I caught them in three different lies today. They also ran my credit right after I with lies and if you catch them in them, they changed your story. I caught them in three different lies today. They also ran my credit right after I asked that I didn’t want it ran I just wanted to see if I could qualify, so if you don’t know what you’re doing, do not trust these people I wouldn’t trust none of them ever again I was lied to by three different people. Well, the last one maybe wasn’t line. He may have just busted the other two out but I even signed papers for a lease and was told they would switch it over Friday when I paid the rest of the deposit after I paid Man and went to receive my key. I was told the truck was then being worked on after I said, I would do the repairs myself the lady didn’t come back and told me the bank was not final on it. But I have just already signed for the vehicle and also paid a partial down payment and I signed papers to lease the truck so I’ll leave with no truck. My wife then calls them and they tell her that everybody was wrong but I still signed a lease agreement for today not Friday again I would not trust these people unless you know what you’re doing I’m not very smart with this, so they were able to pull a lot over on me. More

My car was towed to the dealership this morning. I was told a diagnostic will at least get done today. No one has contacted me or even told me who my advisor was and they day has gone by. They give I was told a diagnostic will at least get done today. No one has contacted me or even told me who my advisor was and they day has gone by. They give me the run around every time I need service done. Now my car has gotten worse because they always tell me they do not have time to work on my car. More

Darian Pearson is the most unprofessional and rude General Manager I’ve ever experienced. My nephew purchased a vehicle there and 2 days later the transmission went out. This was confirmed by Gray Dan General Manager I’ve ever experienced. My nephew purchased a vehicle there and 2 days later the transmission went out. This was confirmed by Gray Daniels service dept. Surely the inspection was not done prior to putting the car up for retail. The loan company informed me the loan can be refunded, but Darien informed me he will not. As of today, no one has contacted him regarding the status of the car. They alleged the the service manager was in contact with the extended warranty company and will contact us Monday. To date, no one has contacted us. We left the vehicle there. This dealership has taken no ownership for selling a vehicle with a bad transmission and has not provided any level of professionalism. Darian actually advised me to get an attorney. Mark McLarty, you need to hire a more professional GMs and staff that does not lie to the customers. We are fully aware the dealership brushed my nephew off until this loan was funded. PLEASE BEWARE OF GRAY DANIELS DEALERSHIP! Located on I-55 in Jackson, MS. This place does not deserve a rating. THE MANAGEMENT TEAM IS AWFUL!!! More