Gravity Autos Sandy Springs

Absoluetly Fabulous I went into this dealership and immediately was greeted with a smile form customer service rep Jeff. He helped me pick out a car that fit the specific I went into this dealership and immediately was greeted with a smile form customer service rep Jeff. He helped me pick out a car that fit the specifications I provided him.Other dealers weren’t nearly as friendly, making me glad I chose Gravity Autos. I even received a lifetime warranty on my vehicle to safeguard against potential damages that occurred to my vehicle. More

Great! What a fantastic place to purchase a car! I showed up to Gravity Auto in Sandy Springs twenty minutes before closing time. George, the sales associate What a fantastic place to purchase a car! I showed up to Gravity Auto in Sandy Springs twenty minutes before closing time. George, the sales associate, had no problem with that – he treated it as if I had shown up first thing in the morning. There was no pressure, and I drove off in the very car I wanted. The next day, I could not open my driver's side window. I called and spoke with Sunny, the service manager, who was able to help me right away. They fixed the problem in no time. The friendly, professional service exceeded my expectations. I would definitely recommend Gravity Auto to my friends for their next car. More

Vehicle good, post-purchase customer service lacking Purchased vehicle May 22, 2017, with part of the sales agreement including having the driver side rear window fixed (it would only roll down an inch o Purchased vehicle May 22, 2017, with part of the sales agreement including having the driver side rear window fixed (it would only roll down an inch or two). It unfortunately took until January 22, 2018 - yes, 8 months, probably 12-15 phone calls, and two trips to the dealership - for that to actually happen. Satisfied with the results, but the amount of effort it took to accomplish such a seemingly small task was a bit much. In the end, operations manager (Sonny) DID come through, though, and otherwise our experience with the van purchased has been very good. I might suggest, however, a greater emphasis on post-purchase customer service, including from the sales person. More

EXCUSES, EXCUSES ,EXCUSES I had made an appointment to test drive a car 4 days in advance,The parking is about a block away and not user friendly for the elderly or handicappe I had made an appointment to test drive a car 4 days in advance,The parking is about a block away and not user friendly for the elderly or handicapped.The test drive was a big disappointment because the car was filthy...... I no you should look past this when buying but,,,,It says a lot about what you can expect down the road.The car after looking it over was in a flood or submerged in salt water.The sales person had nothing but excuses and offered a price drop....they are only looking to push cars that i would recommend not wasting your time,Your time will be wasted. More

Warning!! They sell fu*cked up cars!!! Gravity Auto sales is full of xxxx!! I bought a 2013 BMW X6. 2 days after I bought the car, the check engine light came on. I had to wait 30 days for Gravity Auto sales is full of xxxx!! I bought a 2013 BMW X6. 2 days after I bought the car, the check engine light came on. I had to wait 30 days for my warranty to kick in before I could get some of the repairs covered, and told not to drive my car because it was unsafe from BMW. I ended up paying $10,000 in repairs and the warranty only covered another $2,300. I told Gravity and they claimed they would fix the issue. I needed a cash car and went back (thinking I would get a good deal since they xxx*ed me on the last one). No. The finance manager acted as though he couldn’t come down $1,500 on another car after I just paid $10,000 in repairs, on a car that I just bought from them October 2017. Word of advise..... don’t buy a car from Gravity. Chances are you’ll be able to find the same car cheaper, newer, and with less miles, and better condition somewhere else. More

Car purchase They really work hard to get you in the car of your chose. Would highly recommend them. So come on by. Thanks for your help They really work hard to get you in the car of your chose. Would highly recommend them. So come on by. Thanks for your help More

Marcus Craft was fantastic to work with. Searched for the be Found the cars on line and they honored price. Friendly experience.I would recommend him to my associates. If ever in the market again would visit thi Found the cars on line and they honored price. Friendly experience.I would recommend him to my associates. If ever in the market again would visit this dealership and Marcus Craft. More

i would recommend Khizr was very helpful and was able to answer all of my questions and being a first time buyer I had a whole lot of questions lol. But overall my expe Khizr was very helpful and was able to answer all of my questions and being a first time buyer I had a whole lot of questions lol. But overall my experience was great More

Khizr was great The process was smooth and the coffee great. We searched this model all over on line and this was the best car for the money and the style my wife wan The process was smooth and the coffee great. We searched this model all over on line and this was the best car for the money and the style my wife wanted. Happy wife = happy life. More

Awesome friendly experience! We had the pleasure of browsing our options with Khizr. He was super friendly and honest about everything. He acknowledged not only the strengths of e We had the pleasure of browsing our options with Khizr. He was super friendly and honest about everything. He acknowledged not only the strengths of each car but their drawbacks as well, including damage from previous owners. At the end, we closed the deal with him and walked away as happy customers. More