Gravity Autos Marietta

Take your business elsewhere I purchased a car at Gravity Autos almost a month ago. I wrote this review 3 days after my purchase with Gravity, but removed it hoping that this deal I purchased a car at Gravity Autos almost a month ago. I wrote this review 3 days after my purchase with Gravity, but removed it hoping that this dealership would respond as promised; however weeks later I'm STILL waiting to hear from them... While I love my car, the customer service immediately after the purchase has been HORRIBLE. While signing the paperwork, I was told by the finance guy (James) that a warranty product was required in order to purchase the vehicle; however the paperwork specifically states otherwise. I've called James repeatedly to discuss this and another concern that I had, but James hasn't returned any of my calls. After threatening to leave a negative review here, I received a call from Chris and addressed my concerns with him. Chris stated he'd pull my file and call me the next day; but just like James, I've NOT received a call back. I guess I'm screwed on the warranty item; but I want others to know that this and other warranty products that they push you to get are NOT required. Since the purchase of my vehicle, I've had to replace the starter and the Bluetooth function does NOT work. So anyone looking to purchase here, PLEASE THINK TWICE as this dealership isn't honest and doesn't care about customer service AFTER you've purchased from them. James and Chris don't seem to understand that great customer service both BEFORE and AFTER a sale is important. With me (and most customers), great customer service goes a long way with future purchases and referrals. Seeing that they DON'T care to return calls, respond to inquiries AND are dishonest, I will NOT purchase here again, nor refer anyone else to this dealership.*****Update***** 2 months later and I’m still dealing with this nightmare of a dealership. Dropped in a month ago and spoke with Dave about the warranty items. He promised to make it right and asked that I remove this negative review. I advised I would once my finance company received the reimbursement. They sent the check with insufficient info, therefore it was returned to Gravity. I called to check the status and was told the check was returned the day before and that James was to notify me.. Of course this didn’t happen and I only found out by me contacting them. I contacted my finance company to verify what info was needed, so the check could be resent. After confirming, I sent the info to Dave as requested. He reissued the check, again with missing info and indicated the refund was for GAP (check copy was texted to me). I pointed out the missing info and incorrect description and asked that it be corrected to prevent confusion, seeing that I’d also purchased GAP coverage. Dave became irate. He said the amount was correct so the description didn’t matter. I again explained I didn’t want any confusion with my GAP coverage and asked that it be corrected. Dave then began screaming, telling me I was worrying too much about it and asked me if I’d purchased a vehicle before. That he’s been doing this for 20 years and knows what he’s doing. I was insulted, told him I’ve purchased numerous cars and had NEVER had an experience as this. I asked him why would he list “GAP refund” on the check instead of the 360 warranty coverage, as it should.? This was a legitimate question and instead of him offering to correct it, he stated he’d been trying to “be nice to me, but now I was pushing his buttons “. From there things escalated and I asked if there was someone else I could speak with to resolve. He hung up on me.. I called back and he told me not to call him again, that he didn’t appreciate “the disrespect”. This guy is a rude imbecile.. I will never purchase another vehicle from Gravity and will warn others about how horrible this experience has been. What should have been a simple car buying experience has been the absolute worst in my decades of purchasing cars. RUN from this dealership and take your business elsewhere. More

Great place to buy a car My sales man was Rico. Very attentive and we did all we agreed to. Honest and polite. Great buying experience . I would go there again My sales man was Rico. Very attentive and we did all we agreed to. Honest and polite. Great buying experience . I would go there again More

Outstanding experience - purchase of 2016 Volkswagon Tiguan My daughter and I purchased a 2016 Volkswagen Tiguan SE for her. The entire experience from the initial phone call to the dealership to inquire about My daughter and I purchased a 2016 Volkswagen Tiguan SE for her. The entire experience from the initial phone call to the dealership to inquire about the vehicle to the final purchase was very painless and professional. We received fantastic customer service from the sales person (Deanna) as well as management. I would strongly recommend this dealership to anyone and I will be returning when I am considering my next vehicle purchase. More

The greatest car buying experience 👍🏾👍🏾 This was easy quick and the best car buying experience ever!! Trevor is the best sales person, he was easy and no pressure at all, when he says he wil This was easy quick and the best car buying experience ever!! Trevor is the best sales person, he was easy and no pressure at all, when he says he will get you in what ever you want he does it!!James the finance guy made all the financial stress a breeze .A+ for Gravity Auto Marietta!!!!👌🏾 More

Friendly Great people very friendly and josh was very helpful and very nice during the whole process treaded me like family which was very appreciated Erik was Great people very friendly and josh was very helpful and very nice during the whole process treaded me like family which was very appreciated Erik was also very helpful More

Fantastic Experience The customer service was fantastic. Our salesperson, Cedric went above and beyond to ensure that we had a comfortable buying experience. The finance m The customer service was fantastic. Our salesperson, Cedric went above and beyond to ensure that we had a comfortable buying experience. The finance manager was patient and worked diligently to find the best financing options available. This was a great experience. Thank you! More

Excellent Service Highly satisfied with the service courteous thank you Cedric(sales) for helpful advice and be patience with me. Amazing reach out to customers. Eric & Highly satisfied with the service courteous thank you Cedric(sales) for helpful advice and be patience with me. Amazing reach out to customers. Eric & James the managers are kind and easy to work with. More

Great Customer Service!! I purchased a Panamera a few months ago and my oil level light came on a few days ago so I called Eric to see if they could take a look at it for me I purchased a Panamera a few months ago and my oil level light came on a few days ago so I called Eric to see if they could take a look at it for me and with no hesitation he said, yes. I was there less than 10 minutes. My salesman was Josh and he was awesome!!! Big Shout out to Gravity Auto!!!!! I love my Porsche!!! More

Wrangler Sahara buying experience The customer service experience and team at Gravity Autos Marietta was exceptional! I will refer all friends and relatives to ensure they get a great The customer service experience and team at Gravity Autos Marietta was exceptional! I will refer all friends and relatives to ensure they get a great deal with memorable results. More

Best CAR DEALERSHIP Best experience, my dealer Cedric helped me through the whole process. If you ever want a good car dealer Cedric is the guy to see!!!!! Best experience, my dealer Cedric helped me through the whole process. If you ever want a good car dealer Cedric is the guy to see!!!!! More