Grava Chrysler Ram Jeep Dodge

I was so excited when I found this place online- a Dodge dealership close to my work! I was in need of a new key fob for my 2018 Dodge Durango. I called the dealership Parts department and was told they had dealership close to my work! I was in need of a new key fob for my 2018 Dodge Durango. I called the dealership Parts department and was told they had a key fob in stock and all I had to do was show up to the service area, purchase the fob and they can program it for me very quickly. No appointment needed. When I arrived at location it was unclear where to park. There was no parking outside and the garage door was open so I pulled inside right in front of the service office. A man immediately rushed out and chastised me for parking there. “Why did you pull in here and park? I told him it was unclear where to go. He told me angrily that he was getting ready to close that door any minute and I need to back out right now! I immediately did so and parked outside the door and went in. The woman behind the desk sighed. I smiled and said “Hi”. She greeted me back very snarkily. “Yes?” She said. I told her I needed a key fob. She said “well are you just gonna buy it, cuz you can gonacross the street and do that yourself”. I told her that no I need it programmed as well. She said “well there’s nobody here that can do that” in a very condescending tone. “You’re just gonna have to come back before three on a different day.” While I was never told this, I finally figured out that their hours were different from the sales hours. That’s fine, I understand hours of operation. I’m not stupid. However, a smile and a kind explanation from either of these people would have gone a looooong way. Overall between the interaction with the aggressive man and with the abrupt and rude woman I felt very unwelcome. I felt like a weird interloping trespassing criminal with no business there and I have no reason to ever go back there again. What began as excitement in possibly finding my new Dodge dealership turned into disappointment and embarrassment. I hope the next person is treated with more kindness than I experienced. I’m going to Herb Chambers tomorrow I guess. Lesson learned. More

Zero repairs completed in 14 days. I had a generally pleasant experience ordering a 2020 Wrangler Rubicon from Grava last October, but the service experience has been lacking - 3.5 hour I had a generally pleasant experience ordering a 2020 Wrangler Rubicon from Grava last October, but the service experience has been lacking - 3.5 hours for an oil/filter change and tire rotation earlier this year, and now… I made an appointment online on/around June 22, to drop off my nine-month-old 2020 Wrangler on the morning of June 24 at Grava in Medford, MA, (where I purchased the Jeep) to fix three issues: 1. a trim panel above the sunvisors that popped off 2. a creak/squeak where the roof and windshield meet on the passenger side, that occurs over bumps 3. a metallic slapping sound on the roof around the C pillar on the driver's side, when the OneTouch roof is partially open and driving 55-70 mph During 14 days my vehicle was at the Grava Service Department, I did not receive a single phone call with an update, I was never given details of how what repairs were being made, and after 14 days not a single thing I asked for was actually repaired. The service receipt mentions “CS that rear inside panel is loose,” and fixing that. I never spoke about a rear inside panel, but it seems that some rear inside panel was fixed instead of the panel above the sunvisors. The service receipt also states “sunroof squeeks” [sic], and that the entire roof was taken apart and reinstalled; “squeak [sic] is now gone.” However, now the squeak near where the roof and windshield meet on the passenger side is even worse than before. The service receipt also states that the metallic noise I heard at 55mph was due to an exhaust rattle against the rear bumper. I am fairly confident that I know “roof” from “underside of vehicle,” and that I know how distant the C pillar is from the rear bumper. However, assuming that I actually do have little cognizance of locations of the vehicle, why wouldn’t a service advisor call me during any of the 14 days Grava had my vehicle to say, “we actually didn’t find X, but we did find Y, and here’s what we can do about it…”? Details: • June 24 10am - I dropped the Jeep at Grava as scheduled, and was asked “what are we doing” by the service tech as though I had never provided any written explanation online. • June 29 - Called for an update (no one had called me by then); Brian the “service manager” told me the parts should be there by 11am tomorrow (June 30th) and I would be able to pick the Jeep up “tomorrow.” • June 30, afternoon - Called and was told the parts didn’t actually come in and would be there “tomorrow.” I asked to pick up the Jeep that day to use it that weekend. Since Service was only open until 4pm, they offered to leave the Jeep “out front” after they closed with the key under the floor mat. I did not feel comfortable with this option (to leave the key inside a $55k vehicle in a metropolitan area) so I took off work to pick up the Jeep. • July 7th – Since no one from Grava has called to give me an update, I called and was told “we’re only getting two deliveries per week, and today’s truck didn’t come in. Have 11 vehicles here waiting for parts.” Meaning, my parts didn’t come in on June 30th or June 31st as planned, so it was good I didn’t leave the vehicle there last week. • July 13th, 11am – Since again, no one from Grava has called to give me an update, I called. Someone went to go check on my parts and put me on hold for 30 minutes before being sent back to the generic Service menu, where I was sent directly to Courtney’s voicemail. Courtney called me back later that day and said she would look into it and call me back tomorrow. • July 14th around 3pm – Since Courtney hadn’t called, and again Service closes at 4pm, I called again. Joe got on and said parts are pending for “a couple days,” and when I pressed for an actual date, stated parts would be delivered Thursday 7/16. • July 20th – Again no one from Grava has called to give me an update. Called to confirm the parts were in and schedule service. Courtney answered and went to find Joe, who was not available. Joe called back; parts are in, and made an appointment to drop off first thing Thursday July 23rd “that way if I need to keep it overnight, I’ll have it back to you on Friday.” • July 22, 5:15pm - dropped off, left key in drop box. • July 23 ~10am - Courtney left me a voicemail, “what are we doing with the vehicle left here. I called back at 12:46pm and explained for at least the 6th time during this process what the problem was, because Joe had a family emergency. Why does no one write down what is wrong with my vehicle? • July 24, noon – Since no one from Grava gave me an update, I called. The person who answered the Service phone already knew my last name, and after putting me on hold for 2-3 minutes; came back to ask what vehicle I have (how do you know my name but not my vehicle). After total 7 minutes on hold, I was told I’d be given a vehicle because more parts were ordered that should arrive Monday or Tuesday (July 28). “If they arrive early enough” Tuesday, I can get the vehicle back on Tuesday. I can’t take a rental vehicle, because the office to obtain parking permits is closed due to COVID. • July 28, noon – Since no one from Grava gave me an update, I called. Courtney said one of the parts “just showed up so it should be done tomorrow.” • July 29, 230pm – Since no one from Grava gave me an update, I called. A male voice tells me “Car is all set.” Why did no one call? Again I can’t arrive before “Service closes at 3:30 today” (despite posted hours being through 4pm). The male voice says they will leave the key and service receipt in a (hidden) location in the vehicle, but when I arrived the key was very visibly sitting atop the center console – meaning anyone walking by and checking for unlocked door handles would have very easily stolen my vehicle. More

Went back and forth for 4 days with one of their salesmen and his very aggressive texting in an attempt to get me into a vehicle. Once we got closer to the cost that made sense I realized he was basing the e and his very aggressive texting in an attempt to get me into a vehicle. Once we got closer to the cost that made sense I realized he was basing the entire conversation on the wrong car entirely. Even though I provided the vin make model and add jobs I wanted. Insane More

Ive written Essays shorter than this negative review Grava wins the prestigious “Worst dealer Experience Ever” award by a landslide! If only I knew before having my car towed here the time, money, and ef Grava wins the prestigious “Worst dealer Experience Ever” award by a landslide! If only I knew before having my car towed here the time, money, and effort I could have saved. DO NOT GO HERE for service! TLDR: I was charged (pretty much scammed) a $525 diagnostic fee after they denied my warranty claim, a claim which was covered by my warranty at the next dealer I towed my car to. I severely question the commonsense, abilities, and ethics of the service department. I had my car towed here after my car was disabled because they are in walking distance of my apartment. I told them it was a mechanical failure and I thought it was the transfer case or something in that area. The car would not shift into park and therefore would not be able to start or roll on its own; the neutral override switch, which they BROKE, must be pulled in order for the car to roll freely in the shop. The official diagnosis was the driveshaft snapped and took out the wiring harness for my transmission; easy to spot when you put the car on a lift first. Instead they decide to tackle the no start issue first and try and diagnose the car with an electrical issue and waste time troubleshooting the RF hub. They took the rear interior apart to do so and didn’t even have it back together when I picked the car up; Additionally, I had things in the trunk that didn’t make it back into the car and I had to go back on two separate occasions to get my stuff back. The car is stuck IN GEAR, HECKIN DUH it won’t start. Figure that issue out first, why would you waste time with the hub and then charge me your time for poor prioritization? They tell me Thursday afternoon they are in contact with the warranty department with the issue being the RF Hub. Elapsed time, 4 days. They call me Friday and tell me it was actually the driveshaft and that warranty rejected the claim. I asked them why and the tech said I was doing burnouts…in a V6 AWD car that weighs over 4000 lbs. How in the Francis I am doing AWD burnouts is beyond me. Elapsed time, .5 days from contacting warranty to getting a rejection. After they rejected the claim they charged me 3.5 hrs of “Diagnostic time” @$150/hr. To release the car after BSing me I paid the $525 and immediately had the car towed (again) from their property directly to Quirk. When I brought my car to Quirk, they did their due diligence and went through a little over a week long process to see if warranty would cover my car. Their process after starting the claim required an inspector from FCA to go to their facility and look at the car, take photos, and write up a report. It took 3 days to dispatch an inspector and he arrived and did his job on a Wednesday. He gave his findings to FCA and by Friday the warranty claim was approved. The PROPER way took a week, not a Friday morning. Essentially, I paid Grava $525 to accomplish nothing but waste my money, delay repairs by over a week, and cause every inconvenience you can think of that comes with not having a car to commute to work with. They also have paper records so good luck getting service notes or any info from FCA's database if you call their customer support. Thank you Quirk, It’s amazing what can be accomplished when someone does their job right! I would recommend NO ONE EVER service their car at Grava of Medford! The service adviser Courtney was nice and pleasant, I have nothing against her from a customer facing prospective. More

$100 referral? NO!! was referred to Grava, bought car, they won't pay the referral because the salesperson messed up. It took 6 emails to find out. Cannot recommend. was referred to Grava, bought car, they won't pay the referral because the salesperson messed up. It took 6 emails to find out. Cannot recommend. More

Rental charge wrongly charged to me Grava approved a rental while my truck was being repaired. I was wrongly charged ten days without notice to me by Grava. Wrongly charged scam. Grava approved a rental while my truck was being repaired. I was wrongly charged ten days without notice to me by Grava. Wrongly charged scam. More

UNRELIABLE AND DISHONEST COMPANY Just in case you do not read this review to the end - there are other dealerships and service companies in Lynnfield, Braintree and Boston. DO NOT USE Just in case you do not read this review to the end - there are other dealerships and service companies in Lynnfield, Braintree and Boston. DO NOT USE THIS COMPANY! The first issue was that they took my car in for a week, and it was returned to me with the same problem. I then took it back and they kept the car for over a month. Yes, why does it take so long to resolve a problem??? I had a newborn child at the time and this was such an inconvenience. Before I left Grava they said that they would hire a car for the inconvenience. They contacted Enterprise and arranged the car hire. I was told by Grava that the cost would be covered so I was of course shocked when Enterprise sent me a bill for $800 + plus and Grava simply refused to pay it. Stating that they would only cover 10 days. They did not state this at the time when they arranged the car for me and they made no efforts to resolve the problem. I was dealing with someone called Joe at the time, who simply just ignored my calls until I had to actually visit their offices and they still refused to pay. I have spoken to numerous people in the company and no one is willing to cover the cost. As a female it is always hard to find a car dealership or mechanic that you can trust. I have never received such poor service. I am still paying of the $800 but they simply do not care. Take my advice and go to somewhere who will value your time, money and business. THIS COMPANY IS UNRELIABLE AND DISHONEST. More

Peter Grava Jr. OK, let me say this first, I took my Jeep into get the thermostat replaced. I called a week out and made an appointment for Friday (Today) with Courtn OK, let me say this first, I took my Jeep into get the thermostat replaced. I called a week out and made an appointment for Friday (Today) with Courtney; who has always been good at her job as CSR for the service department. I arrived at 0745 and the service department took my Jeep right back into the shop. 0930 comes around still no jeep, Courtney was amazing and checked up on my vehicle to give me a status and said the mechanics were working on it should be another hour. A gentleman comes into the service department at 0945 for an oil change, no appointment and was told there was a wait of 2 or 2 1/2 hours. This gentleman was unhappy with that anwser and walked over to the sales department. He talked to Peter Grava Jr., because he knows him. Peter Grava Jr. comes over to the service department and ensures his friend is taken care of by moving the mechanic that was working on my Jeep to do his oil change. Which then added more time to me and another customer that was waiting since 0745 to have her broken passenger seat fixed. When I was notified that it will be a longer wait, I walked over to confront Mr. Peter Grava Jr., about how "taking care of a friend" has pushed my vehicle to the back of the line. In which he responded, how can I make this better. I said don't push oil changes that can be done on Saturday's for friends and let people that actually spend money at Grava get their work done. He than walked over to the garage and rushed the mechanic that was now working on his oil change and my Jeep at the sametime. Due to this, my Jeep came out with antifreeze all over the front of the engine and differential. He then called his employee an xxxxxxx for letting me know the situation. This is no way to run a business, you do not put your friends over customers that actually pay. xxxx poor leadership and zero customer service is what Peter Grava Jr. has! Regardless of who you are, you never treat your employees or customers the way you did. I expect to have his name throughout the Internet as a toxic boss and horrible business man. The only reason that I would ever think of going back to Grava is because of the SERVICE DEPARTMENT CUSTOMER SERVICE and not because of the way PETER GRAVA JUNIOR treats his customers. More

Worst service ever Had many issues with my town and country and every time I brought it in it was one thing after another with them and cost me a fortune and when under Had many issues with my town and country and every time I brought it in it was one thing after another with them and cost me a fortune and when under warranty they would say with in factory specifications but I would be back in the next month for same thing and it was the same over and over till warranty ran out then it was well it is going to cost you $$$ to fix it and never really fixed the issues. I will be buying a Chevy next week. More

Waste of time Mike in sales was great but that's were it ends with grava the service department is a joke had my vehicle for a week now got the old could not duplic Mike in sales was great but that's were it ends with grava the service department is a joke had my vehicle for a week now got the old could not duplicate customer complaint which I can duplicate but they can't had some quality issues with interior they told me bring it to a upaulstry shop that I had to pay mind you truck was purchased in August brand new when you pay $50k plus for a vehicle it should be fixed I have been a mechanic for 15 years never seen such terrible service like this in my life I would recommend going elsewhere I'm done venting hope this helps someone thanks for reading More