Grappone Honda - Service Center

I am extremely satisfied with Grappone Honda. I own my second Honda CRV from them and everyone I have interacted with has always been great -- very friendly and helpful. When I made a special request for second Honda CRV from them and everyone I have interacted with has always been great -- very friendly and helpful. When I made a special request for specific replacement tires they exceeded my expectations in every way! I would definitely recommend them to anyone purchasing a Honda. More

I have always been taken good care of whether I've made an apt. or just drove in; I've always felt welcome and accomidated. The service department is usually very quick with the work and I never have to w an apt. or just drove in; I've always felt welcome and accomidated. The service department is usually very quick with the work and I never have to wait long. If I do wait your waiting area is very comfortable and I never mind sitting there. I am disappointed in my 08' Honda Pilot, which only has 45,000 miles on it. I need a new radiator which will be $600.O0 and I no longer have a warrenty. :( Thought Honda's lasted forever and didn't need a lot of service. More

From the on line scheduling until I drove my car back off the Grappone lot the whole process was easy and efficient. I was very happy with the service and the friendliness of the Grappone employees I dealt w the Grappone lot the whole process was easy and efficient. I was very happy with the service and the friendliness of the Grappone employees I dealt with when having my Trailblazer serviced. I'll be back! More

My experience was great everyone was very friendly and I never once felt like I was being taking advantage of in terms of pricing, the only low rating I have (Quality of work) is a 4 instead of a five becau never once felt like I was being taking advantage of in terms of pricing, the only low rating I have (Quality of work) is a 4 instead of a five because they couldn't figure out what was wrong with my car...it was making a noise and then go figure stopped doing it as soon as I brought it in! They were very accomidating and gave me some great pointers as to what it might be and what to do if it happened again, they also when over my car to make sure there were no safety concerns which made me feel better about driving away, and the noise hasn't happened since! Overall great experience! More

It is nice to be greeted by name, when I show up for service. Wayne and Archie have "worked with me" to resolve maintenance problems and keep my costs down. I have been delighted by their service and un service. Wayne and Archie have "worked with me" to resolve maintenance problems and keep my costs down. I have been delighted by their service and understanding that all clients want cost-effective , and personal service. I feel comfortable calling Wayne and Archie about car problems, and confidently expect a fair resolution. More

I called because I had a headlight out. They fit me right in, treated me in a friendly and professional manner, charged a very low price for their work, and had me in and out in about 15 minutes. This is typ in, treated me in a friendly and professional manner, charged a very low price for their work, and had me in and out in about 15 minutes. This is typical of the service I receive from Grappone Honda. I bought my car from them in November 2002, and it was easy, fast and affordable, with very helpful people. I've brought my Accord in to Grappone for every service since then, be it routine or emergency. They always fix the problem, give me good advice, understand that customers have financial constraints and do an appropriate level of service that meets both safety and financial needs. I am usually pleasantly surprised at the cost of the repairs. The repair team always feel like they are my partners in keeping my car in tiptop shape, not just a company that does the work for the money and that's it. More

Dan has serviced my car since I bought it. He has always been friendly, helpful and straightforward. I find the servicing a bit pricey compared to other places I could go, but Dan makes it worth the trip. been friendly, helpful and straightforward. I find the servicing a bit pricey compared to other places I could go, but Dan makes it worth the trip. This time I had my tires switched over from winter to regular and was at least satisfied with that cost. More

I brought in my 2007 CR-V for alignments, at Archie's recommendation; probably a mechanic recommended when I had my car serviced a few weeks earlier. (It was a 50,000 checkup.) As soon as I got out of recommendation; probably a mechanic recommended when I had my car serviced a few weeks earlier. (It was a 50,000 checkup.) As soon as I got out of the car, one of the service staff met me and proceeded to take care of the paper work, etc. I was assured that the alignment would be done as expeditiously as possible. I was given an estimate that it could take more than two hours to complete the task. Actually, it was done in about two hours. Archie explained at the cashier what corrections were made to align the front wheels,and how much "life" the tires still have. What amazed me the most was how smooth the CR-V now runs. A $80 plus well spent. My wife and I are planning a car trip to NJ, VA, and NC as of next April 12, and we will feel secured that the car will give us a trouble free ride. I would like to make a recommendation. A customer's car should be vaccumed, washed, and windshield reservoir filled at the end of the service. I had that done to other cars I owned at other dealerships. More

This dealership has always been direct, friendly, helpful, and thorough in their work. I can say that I am a great judge of honest and complete service, as I spent more than four years myself as a G helpful, and thorough in their work. I can say that I am a great judge of honest and complete service, as I spent more than four years myself as a General Sales Manager of various auto dealerships. I'm no longer in the business, but it's a testament to Grappone Honda's great service (for whom I've never worked), that I have both my cars serviced from them over any of the dealerships that I still have amicable ties to. More

We have been a Grappone customer for over 4 years. During as last visit, as always, we received prompt, courteous, and exceptional service. It is a real pleasure dealing with the service professionals at Gra as last visit, as always, we received prompt, courteous, and exceptional service. It is a real pleasure dealing with the service professionals at Grappone. We are very happy with our Honda and the Honda service!!! More