Grappone Honda - Service Center

Wayne greeted me with a strong handshake and a pleasant smile just as I stepped out of my CR-V. I felt as though I was with an old friend as we chatted about the day and discussed what he and Grappone Hond smile just as I stepped out of my CR-V. I felt as though I was with an old friend as we chatted about the day and discussed what he and Grappone Honda could do for me. We sat down, he went over the scope of work and the estimate. He directed me to the reception area and assured me that the work would be done within an hour. He was very professional, polite and approachable. I was able to use the business center to process some last minute mail and submit a report. This was a big help and allowed me an opportunity to use this time wisely and prudently. Just after completing this work, I sat down in the waiting area and caught a little bit of the current news and weather on the TV. I chatted with other customers, had a cup of coffee and felt at home. It was just a few minutes later when Wayne came in and announced to me that my CR-V was ready. It was less than one hour. Just like he had promised! Wayne walked me over to the payment area, shook my hand and thanked me for giving him and Grappone a chance to serve me. I found this interesting because it wasn't about bringing my 'business' to them it was a genuine appreciation of their willingness to serve me. This was very refreshing indeed. The payment process was very fast and accurate. The woman at the desk was equally pleasant and friendly. I was and still am glad that I had my vehicle maintained at Grappone Honda. I feel like a part of a community and am treated as an important part of their day. This is a fine dealership with the right focus and professionalism. More

I find this service shop the very best. They give an estimate - communicate well - give you an estimated time frame - and always seem to be right on. I travel from Exeter NH to have them service my Hon estimate - communicate well - give you an estimated time frame - and always seem to be right on. I travel from Exeter NH to have them service my Honda - because I think they are very good - and I trust them. It does not hurt that they have two available computers to use while waiting! More

We have been dealing with Grappone Honda since 1986. Since then, We've not purchased a new car from anyone else. After checking around extensively for a better deal, we invariably return to the best de Since then, We've not purchased a new car from anyone else. After checking around extensively for a better deal, we invariably return to the best dealer in the state of New Hampshire. Our last buy in March of 2008 was our 2008 Honda Accord. As of our latest 20,000 mile checkup, we've spent a total of $325.66 on all scheduled maintenance. We think that's pretty darned reasonable. We love the Owner Link where all our information about the vehicle is in one place and we can book a service appointment in minutes. You won't regret visiting this dealership. More

We have always taken our vehicles to Grappone, they are always friendly and curtious. Taking the time to answer our questions and concerns. We would not think about going anywhere else. the service and qua always friendly and curtious. Taking the time to answer our questions and concerns. We would not think about going anywhere else. the service and quality of their work is superior and I would not jeapordize our car with anyone else. More

I brought my vehicle in for routine service and to have I brought my vehicle in for routine service and to have the tire pressure monitoring system reset. I was greeted promptly and with courtesy. The wa I brought my vehicle in for routine service and to have the tire pressure monitoring system reset. I was greeted promptly and with courtesy. The waiting room was very comfortable as always. My car was ready in about an hour. I received a $5.00 discount for making the appointment on line and I was not charged for the labor to reset the TPMS. The cashier was very courteous and explained exactly where to find my car in the parking area. More

It has been a pleasure dealing with Grappone Honda. I It has been a pleasure dealing with Grappone Honda. I did my homework and visited several other Honda dealerships before deciding on Grappone. I lov It has been a pleasure dealing with Grappone Honda. I did my homework and visited several other Honda dealerships before deciding on Grappone. I love my CRV and don't dread my services as I have in the past when going to other dealerships for service, etc. Thank you, Grappone! More

I expected the service person would come to the car and provide some direction, having never been there before. Fortunately my wifes car has been serviced there, and she knew where to go. When I made the a provide some direction, having never been there before. Fortunately my wifes car has been serviced there, and she knew where to go. When I made the appointment I had been clear that I would be waiting. Three hours later I was able to leave. I got the impresion that they were surprised that I was waiting and equally surprise that I was there.That could be because they had not placed the order for the part and had to do a last minute rush to get it in time for my appointment. In regards to your pricing, if you really want people to buy accessories, you might want to consider being less than 3 or 4 times the aftermarket price. People aren,t stupid and they know there is a limited number of manifacturers producing these components. It stands to reason that Honda isn't producing them themselves. Why in the world would you expect somone to pay triple the price for the priveledge of buying it from you? I am not trying to give you folks a hard time, but having spent a number of years in the automotive industry, I feel these are legitimate questions. I am assuming you want an honest response. More

Overalll experience was good. Overalll experience was good. Overalll experience was good. . More

When I arrived, I was greeted immediately by Wayne. He noticed that I had five punches on my "Oil Change" key tag. He said, "Looks like this one is on us." I waited in the customer lounge and while I w noticed that I had five punches on my "Oil Change" key tag. He said, "Looks like this one is on us." I waited in the customer lounge and while I waited, I took advantage of the on-line computer to check my emai. My car was ready in about 30 minutes with no other problems noted. Wayne went reviewed with me, the service that had been performed. I signed and checkout. More

I appreciated that my vehicle was serviced promptly and completed before the promised time frame. i also liked the fact that there was a computer I could use to check my emails and go on the internet. I completed before the promised time frame. i also liked the fact that there was a computer I could use to check my emails and go on the internet. I also liked the fack that the restroom was clean. More