Grappone Honda - Service Center

Watch tires when you buy a brand new car.I had 2019 Watch tires when you buy a brand new car. I had 2019 tires on a 2020 brand new car Told I needed new tires at 14759 miles Tire place told me that t Watch tires when you buy a brand new car. I had 2019 tires on a 2020 brand new car Told I needed new tires at 14759 miles Tire place told me that they probably placed leased tires on this car. Graponae denied this. More

Very poor service experience at a NH Honda dealer I just recently returned from a big waste of my time at this dealer to have a very simple job done on my brand new 2020 Honda Pilot Touring- I had mad I just recently returned from a big waste of my time at this dealer to have a very simple job done on my brand new 2020 Honda Pilot Touring- I had made an appointment for purchase & installation of door edge guards. The work, which could have been done by a modestly trained chimp in less than 30 minutes, took slightly less than 2 hours, and I actually ended up with some of the parts packaging debris in the back seat. Very classy! A big waste of my time. Too bad that they are the closest Honda dealer to my home and I have just begun my warranty period. More

Went in for an oil change tire rotation and state inspection. Came out with oil change state inspection and a broken key. I was told I didn't need my tires rotated which I have 7000 miles on and do l inspection. Came out with oil change state inspection and a broken key. I was told I didn't need my tires rotated which I have 7000 miles on and do like to rotate often but okay. After paying for the service they did provide I noticed on my way home(stopped for gas) that my key was broken. I immediately called them which they denied. I am positive this key was not damage and I can barely now use. They offered to make me another appointment to have fixed but I would have to pay. Thanks for the poor service Do yourself a favor and go elsewhere More

Great job!!! Wayne (Service Advisor) always does a GREAT job on my Honda Civic. He is knowledgeable and friendly. Always has the customer best interested. Hard Wayne (Service Advisor) always does a GREAT job on my Honda Civic. He is knowledgeable and friendly. Always has the customer best interested. Hard to find a Service advisor at a car dealer like him anymore! More

Sales AND Service! Having driven a variety of Hondas for years, I can say that they have proven to be reliable, and have maintained excellent resale value. But the rela Having driven a variety of Hondas for years, I can say that they have proven to be reliable, and have maintained excellent resale value. But the relationship doesn't end with signing the paperwork and driving away. To those who INSIST that it costs more to have your vehicle serviced by the dealer, plain and simple you are wrong. While living in Portland, ME, I relied on the dealer there, and was EXTREMELY satisfied. Upon returning to NH, I promptly started having Grappone Honda service my car. I have since bought 2 vehicles there, and have been treated like a VALUED customer. By everyone. In particular, I want to mention Ray Fournier in the Service Dept. He listens, hears, cares, advises (which not all service ADVISORS do), facilitates, resolves. He is ALWAYS part of the solution, not the problem More

I was at Grappone Honda on October 11, 2012 at 4pm. I made an appointment to get my Pilot's recall fixed (it was related to the lights. My headlight was out and I mentioned I wasn't sure if it was relat made an appointment to get my Pilot's recall fixed (it was related to the lights. My headlight was out and I mentioned I wasn't sure if it was related to the recall), my remote lock was not working correctly (it would not lock all the doors remotely which I explained when making the appointment), and my car needed an inspection. On the 11th I was informed that my car would not pass inspection unless it had the tie rods replaced. I agreed to the service. I was charged $330.42 for all the services and left. Immediately after I left Grappone I stopped to get gas. My headlight was still out. I went back to Grappone. The man dealing with my account said "Oh, I didn't realize you had a headlight out." I said, "That's why I came in." He said he didn't realize that. He thought it was just the recall. I explained that I came in because my light was out and I was unsure if it was related to the recall. Besides, how could my car pass inspection with a headlight out? I left again. I stopped at Panera on the way home and noticed my remote lock still did not work. At that point I was very disappointed at the service I received at Grappone. I went in for three simple services and was charged $330.42 for largely unrelated issues and two of the reasons why I came in were not resolved. I called Grappone again but the shop was closed. My husband called the next morning and complained. An appointment was made for October 17, at 4:30pm. On the 17th I arrived to get the remote lock fixed. I was there for approximately 10- 15 minutes when the assistant manager came in to speak with me. He said my remote lock, did indeed work. I said, "It does? Why doesn't it work for me then?" His response, "Maybe your fingernails are too short." I was immediately offended - largely due to his tone which was condescending. We walked out to my car and he was showing me how my remote light now lights up and he asserted last week it did not and that is why the battery was replaced. I told him it lit up prior to last week's service and there was more wrong than a battery. He proceeded to show me how my car remote "worked." He locked the doors with the remote. I opened the front driver's door (the one I was having difficulty locking and unlocking remotely). It was NOT locked and my remote was NOT working. I told him I'd go and wait for them to fix the problem. I waited an hour. The assistant manager came out to tell me that both front door actuators are not working and both need to be replaced. I was floored. I was only having trouble with the front door lock. The remote DID access the other doors. So I came for the 2nd time having an issue with my front driver's side door not locking and now my passenger door won't lock either. My driver's side door not locking was not a "new" problem. It was a problem I had for over a year. The entire year it was just the driver's side door. Now after an hour of being looked at by Grappone it is now the passenger door as well. I feel disrespected. I am disgusted with the lack of customer service due to the assistant manager's off colored comment about my fingernail size. I think Grappone is careless and did not address my initial concerns the first time. I had to go back three times for something that could have been handled in one visit. Further, I now feel Grappone has questionable integrity. I did not have TWO faulty doors when I arrived. Now I do. I am very upset by my whole experience. To think, I was looking to trade in my Honda and was looking at models in your yard. I can assure you my business is lost if this is not remedied. Further, I have intentions to report this behavior to the Better Business Bureau. More

Ashley Morse provided answers to my inquiring on the internet by telephone. A personal response was appreciated and welcomed. Next day, having taken my Sante Fe in for routine service Lee Mossey was kin internet by telephone. A personal response was appreciated and welcomed. Next day, having taken my Sante Fe in for routine service Lee Mossey was kind enough to hold the work order while I went to get my wife and look over the new vehicles. Theresa Clement, let us test drive a new Sonata, explained the features and answered any questions regarding the vehicle. She made it very easy to decide on the new purchase. We have always been treated with dignity and respect by the Grappone assotiates and staff. More

The dealer ship was rude and was unable to fix the problems with my Ridgeline. Mr. Martin ended up giving me a piece of paper with a number on it telling me to call the warranty company myself. One problems with my Ridgeline. Mr. Martin ended up giving me a piece of paper with a number on it telling me to call the warranty company myself. One of the problems fixed have already come back and I have not been contacted to this date after reporting the problem. More

I'm convinced that one reason my CRV has been so reliable and had so few repairs over the 7 years and 160,000 miles I've run it is that I always have and always will take it to Grappone Honda where I purchas and had so few repairs over the 7 years and 160,000 miles I've run it is that I always have and always will take it to Grappone Honda where I purchased it. I've been consistant about keeping up with the recommended maintenance and any additonal repairs they advise. The only significant repairs I've made have been for brakes and that's pretty predictable with so many miles and much of thaose were in town. More

I have had all of service work conducted by Grappone, over the past 4 1/2 years of ownership of my 2006 Honda Accord. They are reliable, honest, and give me peace of mind. I enjoy have 1 source for al over the past 4 1/2 years of ownership of my 2006 Honda Accord. They are reliable, honest, and give me peace of mind. I enjoy have 1 source for all my service needs. I would recommend them to friends and family. More