Grappone Honda

I am always greeted promptly, and have always been satisfied with their service. They give me an accurate estimate of the time it will take to complete the work, and give the option of waiting at the satisfied with their service. They give me an accurate estimate of the time it will take to complete the work, and give the option of waiting at the dealership or being driven home or to work, and picked up later. The waiting area in the dealership is clean and comfortable, with a television, today's paper, a slew of magazines, fresh coffee, and internet access. This is simply a great dealership which highly values its customers and prides itself on customer service. More

I have been going to Grappone since 1997, when I first moved to New Hampshire and traded my Ford Aerostar for a new Ford Winstar. Whether at the Ford or Honda dealership where I purchased a new Odyssey, a moved to New Hampshire and traded my Ford Aerostar for a new Ford Winstar. Whether at the Ford or Honda dealership where I purchased a new Odyssey, and a used Nissan Sentra, I have always been treated fairly. The people have been friendly, service prompt and dependable, and I always leave knowing my car has been taken care of. More

Grappone Honda is a nice place to buy a car. The people are friendly, courteous, and helpful. There are no shiny suits here and no sales pressures, gimmicks, or games. What you see is what you get. Bob Mor are friendly, courteous, and helpful. There are no shiny suits here and no sales pressures, gimmicks, or games. What you see is what you get. Bob Morrill in sales has done a great job for many years, and he is one of the reasons I keep coming back. He delivered a spotless Accord to me with all the accessories I asked for. The car looked fantastic. Bill Bradley in sales was very attentive to my needs and returned all my phone calls promptly. Overall, a no-hassle esy to deal with group of people in sales. The service department is very efficient. They always call if there is an issue that arises for a repair not agreed to in the original appointment. You are processed quickly and you are on your way. More

On-line scheduling was a breeze. Dan was friendly and efficient and kept me informed throughout the time my car was being serviced. Although I didn't need to take advantage of it, I appreciated the offer efficient and kept me informed throughout the time my car was being serviced. Although I didn't need to take advantage of it, I appreciated the offer of a ride and the waiting facilities looked comfortable and clean. I also appreciate Grappone's community involvement, especially their support of NHPR. More

Love Grappone. From the quick and easy purchase of a brand new Honda Accord to the routine service I have been treated very well. Appointments are super easy. They always accomodate the times I reques brand new Honda Accord to the routine service I have been treated very well. Appointments are super easy. They always accomodate the times I request and the wait for the actual service has been acceptable. I have spoken with several technicians and each took the time to listen to my specific concerns and responded with confidence and knowledge. I drive 36 miles to Grappone and will continue to do so. Thank you Sue from Nashua More

Since we purchased the 2004 Honda Accord Grappone Honda has serviced the car and we have had nothing but great experiences with the service on all levels. Always have been very professional, very courteous has serviced the car and we have had nothing but great experiences with the service on all levels. Always have been very professional, very courteous, prompt, and responded appropriately always. More

When I brought my Honda CRV in for a state inspection, I was immediately greeted by Wayne, who showed me to his desk and set up my paperwork. I waited for my vehicle in a very comfortable waiting area whic was immediately greeted by Wayne, who showed me to his desk and set up my paperwork. I waited for my vehicle in a very comfortable waiting area which was equipped with reading material, a television and an internet work station. My vehicle was ready in no time. The staff is very friendly and accomodating. More

From the service coordinators to the mechanics to the helpful women at the checkout desk I find everyone at Grapponne Honda in Concord, NH to be courteous, and professional. They have created a wait room helpful women at the checkout desk I find everyone at Grapponne Honda in Concord, NH to be courteous, and professional. They have created a wait room with comfortable, clean accomodations as well internet access. I would recommend this dealer as a great place to get your Honda serviced. More

Recently I took my car in for a normal service interval but had neglected to ask them to fix a broken piece on the drivers side sun visor. I was delighted when I picked up the car to see they'd proactiv but had neglected to ask them to fix a broken piece on the drivers side sun visor. I was delighted when I picked up the car to see they'd proactively fixed the sun visor without calling me or at any additional charge. When I arrived to pick up the car I realized I was after the posted hours but the lady in the service department was still there and went out of her way to help me. I have almost 200,000 miles on my Accord and have had only Grappone service it. They've always done a great job and I wouldn't take my car anywhere else. More

I will never bring my business to Grappone again. I have had numerous problems with them. It started sevearl years back with my Honda Accord. I brought it there for a light out in the shifter. They replaced had numerous problems with them. It started sevearl years back with my Honda Accord. I brought it there for a light out in the shifter. They replaced it and in doing so, scratched up all of the plastic around the shifter and gouged the shifter itself. It was obvious and they tried to get me to take the vehicle back without saying anything. I noticed it and called them on it. They looked it over and agreed that they would replace it. Had to schedule another appt.. Dropped car off and they replaced it. When I got it back this time, there was a hole put into the leather seat, from what looked like a screwdriver. Never mentioned it to me. Called them on it and they were not going to do anything about it but later changed there mind. Had to make another appt. Dropped off, when I got it back, there was black stains all over the front driver's side area from whoever fixed the hole in the leather. Was not a huge deal to most people but I was upset. Decided to not go there again. A year or so later, brought my Ridgeline down for a cracked windshield. Was a warranty fix. Had it replaced by them. When I got it back, there was black stains all over the fabric. Had my limit with the service dept.. Now, living in Concord, I drive down to Autofair for any service. Unfortunate becasue Grappone is like 10 min drive. This past Christmas, gave the parts dept. a try. Would not even price match with Autofair. Bought from them any way. Figured a wash with gas and mileage. Several weeks go by, no call on part. Called in Jan., part was ordered around Christmas. They told me that the part was in. I asked about the call back. I was told that the part was in and did not know why a call was not placed nor did he seem to care. Told me to pick up the part if I want it. Done with them. Service is horrible. More