Grappone Honda

Website usability is great. Being able to book an appointment online is easy and customer focused. Service staff are friendly and helpful.Never had a complaint on the service we have had done.Service appointment online is easy and customer focused. Service staff are friendly and helpful.Never had a complaint on the service we have had done.Service staff went out of their way to offer advice when we had a car problem away from home. More

My experience with this dealership was a positive one. I went in there dreading the purchase of a new car and came out very pleased with the way I was treated and with my vehicle. I would recommend Jena Bu went in there dreading the purchase of a new car and came out very pleased with the way I was treated and with my vehicle. I would recommend Jena Bucknam as a salesperson- she made the experience fun and she was very professional. More

A car salesman is a car salesman... sure, and dealing with them is dreaded by most. My experience at Grappone Honda though was a very pleasant experience. I felt that the salesman answered all of my qu with them is dreaded by most. My experience at Grappone Honda though was a very pleasant experience. I felt that the salesman answered all of my questions and addressed all of my concerns with patience, understanding and knowledge, despite the fact that the model I was interested in was relatively new. Yes, in the process he learned some things about the vehicle that he was not aware of at first, but it was dealt with very professionally. I would recommend the buying experience here! More

I could probably find a lower price somewhere else but I choose Grappone because I feel that they treat me and my car very well. They always do a great job explaining each service to me and giving me an est choose Grappone because I feel that they treat me and my car very well. They always do a great job explaining each service to me and giving me an estimate BEFORE the work is done so I have an idea of how much the bill will be. They also offer great deals like free oil changes after you buy five. I am always greated as soon as I walk in! And above all else they never treat me like a dumb girl who doesnt know anything about her own car. They always make me feel comfortable. More

Scott and Joe were both wonderful... probably the best sales team I have ever worked with. They were incredibly patient with me and let me ask lots of questions. Scott was very knowledgeable on my test dr sales team I have ever worked with. They were incredibly patient with me and let me ask lots of questions. Scott was very knowledgeable on my test drive but was honest when he didn't know the answer to something. Often I find that sales people will give you a BS answer or avoid the question rather than admit they don't know something about a car, but Scott just acted like a real human being and admitted when he didn't know the answer to one technical question my fiance asked. When we sat down to talk prices he first came back with a price that was out of my range but worked with me to get down to a price that I could afford. The entire time, both Scott and Joe were respectful of the fact that my budget isn't huge and I had some negative equity in my trade. They never once made me feel any pressure to make up my mind about the purchase. They will, without a doubt, be the first people I see when I am in the market again. More

I was very impressed with this dealership. We found them on overstock.com and we were initially routed to their internet salespeople. They followed up with us immediately. We knew which car we wanted and on overstock.com and we were initially routed to their internet salespeople. They followed up with us immediately. We knew which car we wanted and Bill was very flexible and helped us get the car we wanted at a GREAT price. I would refer them to friends and family in a minute, despite the fact that they're 50 miles from our home. Thanks Bill- love the car! More

I have purchased several autos from Grappone since 1986. I have purchased several autos from Grappone since 1986. Every sales experience has been great, but most important is the service after the sale. I I have purchased several autos from Grappone since 1986. Every sales experience has been great, but most important is the service after the sale. I have always been greeted by a friendly service manager. The waiting area is very comfortable and the coffee is great. If I decide not to wait for my vehicle, the friendly courtesy van driver will take me where I need to go and pick me up when the service has been completed. Once the service has been performed, the cashier greets me with a friendly smile while the final paperwork is processed. More

We've done business with Grappone Auto for 20 years. They are good and honest people. We recently bought a Honda van from them and their service has been outstanding from sales to simple oil changes. They ha are good and honest people. We recently bought a Honda van from them and their service has been outstanding from sales to simple oil changes. They have always been accomodating, pleasant and invested in good customer service. More

Grappone is friendly and there is never any pressure to buy or to have service don that you may not want. It is very easy to make an appointment online, and you get a discount when you do. I trust them an buy or to have service don that you may not want. It is very easy to make an appointment online, and you get a discount when you do. I trust them and know that they are knowledgable. I love the ease of service. More

We had a great experience! Bill was awesome. He stuck to what he wanted, how much we could afford and worked with us. ITs a great dealership and very kid friendly. If anyone asks I will definalty recommend. what he wanted, how much we could afford and worked with us. ITs a great dealership and very kid friendly. If anyone asks I will definalty recommend. Thanks so much Bill!! We went in just to look at cars and we left with something that we really wanted! More