Grappone Honda

I am extremely satisfied with Grappone Honda. I own my second Honda CRV from them and everyone I have interacted with has always been great -- very friendly and helpful. When I made a special request for second Honda CRV from them and everyone I have interacted with has always been great -- very friendly and helpful. When I made a special request for specific replacement tires they exceeded my expectations in every way! I would definitely recommend them to anyone purchasing a Honda. More

The purchase of my Honda CR-V, which I absolutely love, was as painless as could be! Having searched their inventory on-line, I came into the dealership knowing exactly which vehicle I wanted to test driv was as painless as could be! Having searched their inventory on-line, I came into the dealership knowing exactly which vehicle I wanted to test drive. Jeff was terrific - he did not try to steer me into something else, but recognized that I knew what I wanted/needed - something that is very appreciated when purchasing a new vehicle. I was very impressed with Grappone, not to mention my new car! More

My husband did this sale as I don't like dealing with car salesmen. Scott was good in his sale but appeared a bit unorganized and frazzled. Scott and the manager did a great job with the trade-in value of ou salesmen. Scott was good in his sale but appeared a bit unorganized and frazzled. Scott and the manager did a great job with the trade-in value of our truck and did well with getting our payment on the Ridgeline as low as possible. When we picked up the vehicle, there was a small mark on the passenger door that I couldn't get off, it appeared to be a small scratch. Scott immediately had someone look at it and it did look better when he came back. He said that if we weren't satisfied with how it looked to please let him know and he would get it taken care of further. When we picked up the vehicle, WE were under time constraints and Scott did not have a chance to go through the vehicle with us. Again, he said if we wanted him to do that to please come back when we had more time and he would go through the entire thing. I told him we'd play around with it but if I had any questions, I would give him a call. He was great once the paperwork piece was finished. Overall this was a very good sale. More

I have always been taken good care of whether I've made an apt. or just drove in; I've always felt welcome and accomidated. The service department is usually very quick with the work and I never have to w an apt. or just drove in; I've always felt welcome and accomidated. The service department is usually very quick with the work and I never have to wait long. If I do wait your waiting area is very comfortable and I never mind sitting there. I am disappointed in my 08' Honda Pilot, which only has 45,000 miles on it. I need a new radiator which will be $600.O0 and I no longer have a warrenty. :( Thought Honda's lasted forever and didn't need a lot of service. More

i called with an "out the door" price i was willing to pay for a new honda civic. mike accepted that price & then turned over the "delivery" of the car to salesperson carol smith. carol was friendly, do pay for a new honda civic. mike accepted that price & then turned over the "delivery" of the car to salesperson carol smith. carol was friendly, down to earth and very helpful. she answered all of my questions...and called the next day to see how my first day of ownership went. i'd buy another car from mike & carol & grappone. More

My first car was a Honda and I loved it! My next car was a VW, and while I loved, I found myself looking at Hondas again when it came time for a new car. My husband and I came into Grappone this past weeken a VW, and while I loved, I found myself looking at Hondas again when it came time for a new car. My husband and I came into Grappone this past weekend to "look around." And we came home with a new car. Bill was fantastic to work with--very knowledgable and friendly. He and Eric made the experience very exciting and I haven't stopped smiling since! I love my enw car and I've made sure to tell everyone what great service I got at Grappone Honda. More

From the on line scheduling until I drove my car back off the Grappone lot the whole process was easy and efficient. I was very happy with the service and the friendliness of the Grappone employees I dealt w the Grappone lot the whole process was easy and efficient. I was very happy with the service and the friendliness of the Grappone employees I dealt with when having my Trailblazer serviced. I'll be back! More

My experience was great everyone was very friendly and I never once felt like I was being taking advantage of in terms of pricing, the only low rating I have (Quality of work) is a 4 instead of a five becau never once felt like I was being taking advantage of in terms of pricing, the only low rating I have (Quality of work) is a 4 instead of a five because they couldn't figure out what was wrong with my car...it was making a noise and then go figure stopped doing it as soon as I brought it in! They were very accomidating and gave me some great pointers as to what it might be and what to do if it happened again, they also when over my car to make sure there were no safety concerns which made me feel better about driving away, and the noise hasn't happened since! Overall great experience! More

Grappone Honda has changed the dealership experience for me. The staff is friendly and accommodating. They are always friendly and knowlegable about the vehicle and service. They get me out usually earlier me. The staff is friendly and accommodating. They are always friendly and knowlegable about the vehicle and service. They get me out usually earlier than promised. The job is always done right. Pricing seems fair and competitive. Discount coupons are sometimes available and Grappone provides a free oil change after 5 paid - nice! The cashiers are very friendly and make sure the pricing is correct. I was sorry to learn that Mario, who sold me my two Hondas and my Mini Cooper, has moved to Florida. I am sure that his replacement will be just as nice and have answers to my questions. Up until Grappone and the way they treat me, and I suspect all their customers, I only went to the dealer to purchase the car and get warranty service. Because of the awesome experience, I use Grappone for all of my service and parts as well as tires and Nitro Fill. Great people, great attitude, great service and attention to detailmake the Grappone Honda team The BEST I have ever found! More

It is nice to be greeted by name, when I show up for service. Wayne and Archie have "worked with me" to resolve maintenance problems and keep my costs down. I have been delighted by their service and un service. Wayne and Archie have "worked with me" to resolve maintenance problems and keep my costs down. I have been delighted by their service and understanding that all clients want cost-effective , and personal service. I feel comfortable calling Wayne and Archie about car problems, and confidently expect a fair resolution. More