Grappone Honda

I found this dealership to have a lot of very pushy sales people! I already test drove a Honda Civic Si and had a price quote from a local dealer, but thought I would swing by on the way home from work to se people! I already test drove a Honda Civic Si and had a price quote from a local dealer, but thought I would swing by on the way home from work to see if I could see the Si in a different color. The salesman spent almost an hour trying to sell me a Honda Accord, which I told him I was not interested in the second he showed it to me. He required me to provide my personal information to him, stating he could not look up the Si color they would have on the lot the following day until I gave him that information (after I did, he still did not tell me the color). I told him I was exhausted and needed to get home. He then said to wait while he went to see when the car would be there, then comes back with the manager, who goes over the "Grappone difference" all over again and tries to push me into agreeing to buy from Grappone. After being there an hour and a half I went home completely exhausted and still hadn't seen the Si in a different color! The salesman of course called me, but there is no way I would ever shop there and get pushed into buying a car I do not like. The salesman and his manager just seemed pushy and slimy to me, only there to make a buck, even if their customers are exhausted and unhappy. More

The sales person was easy to work with, had great follow through, was straightforward, not pushy, answered questions thoroughly or found the answer. We appreciated the extented test drive, it really helped through, was straightforward, not pushy, answered questions thoroughly or found the answer. We appreciated the extented test drive, it really helped sort out which car would be best for us. Thank you. More

Grappone got its rating based on its sales staff helpfulness (Kevin and Joe)) and especially for Bill Bradley who went to bat for me in tough price negotiations, stayed in contact before and after t helpfulness (Kevin and Joe)) and especially for Bill Bradley who went to bat for me in tough price negotiations, stayed in contact before and after the sale, and went out of his way to help out and was friendly and upbeat throughout. Great Job! More

Grappone got its rating based on its sales staff helpfulness (Kevin and Joe)) and especially for Bill Bradley who went to bat for me in tough price negotiations, stayed in contact before and after t helpfulness (Kevin and Joe)) and especially for Bill Bradley who went to bat for me in tough price negotiations, stayed in contact before and after the sale, and went out of his way to help out and was friendly and upbeat throughout. Great Job! More

We walked in to dealership just checking out new Civic 2 dr. coupes. Lena met us at door, low key, friendly, helped my wife feel comfortable immediately. We test drove car and purchased. she treated us dr. coupes. Lena met us at door, low key, friendly, helped my wife feel comfortable immediately. We test drove car and purchased. she treated us fairly. gave us time to make decision. great employee.tk More

This is my second review in 3 days, my first was somewhat This is my second review in 3 days, my first was somewhat negative, in that I felt the financing was a second round of negotiation that I was unpr This is my second review in 3 days, my first was somewhat negative, in that I felt the financing was a second round of negotiation that I was unprepared for, I received a call from the Sales Manager, we talked things through, I was able to say basically "you guys are to good at what you do and you need to look after the interests of the Buyer also", he heard that and I'm reasonably satisfied that our relationship is back on track. More

I feel like I was robbed, from being locked in the financing room, them flipping the script on what the deal was, getting me to take a 4 year lease instead of a 3 year, I feel I was "worked over". Th financing room, them flipping the script on what the deal was, getting me to take a 4 year lease instead of a 3 year, I feel I was "worked over". They knew what they were doing and I feel I was taken advantage of. More

I'm convinced that one reason my CRV has been so reliable and had so few repairs over the 7 years and 160,000 miles I've run it is that I always have and always will take it to Grappone Honda where I purchas and had so few repairs over the 7 years and 160,000 miles I've run it is that I always have and always will take it to Grappone Honda where I purchased it. I've been consistant about keeping up with the recommended maintenance and any additonal repairs they advise. The only significant repairs I've made have been for brakes and that's pretty predictable with so many miles and much of thaose were in town. More

The whole sales experience was wonderful. The salesperson, Richard Brown worked with us a finding a used Honda, but to no avail. He then worked with the sales manager to get a fair trade in for o salesperson, Richard Brown worked with us a finding a used Honda, but to no avail. He then worked with the sales manager to get a fair trade in for our 2001 Honda Civic. We were able to purchase a new 2010 Honda Civic for less than we paid for the previous one and with a 5 year - 100,000 mile bumper to bumper warranty. My first visit for service was fine. The service representative was courteous and explained what was involved and directed me to the waiting area while my car received its first oil change. The service rep then reviewed what was done during the service call and I was off to my home. Fine first experience for sales and service. More