Grappone Honda

Grappone got its rating based on its sales staff helpfulness (Kevin and Joe)) and especially for Bill Bradley who went to bat for me in tough price negotiations, stayed in contact before and after t helpfulness (Kevin and Joe)) and especially for Bill Bradley who went to bat for me in tough price negotiations, stayed in contact before and after the sale, and went out of his way to help out and was friendly and upbeat throughout. Great Job! More

Grappone got its rating based on its sales staff helpfulness (Kevin and Joe)) and especially for Bill Bradley who went to bat for me in tough price negotiations, stayed in contact before and after t helpfulness (Kevin and Joe)) and especially for Bill Bradley who went to bat for me in tough price negotiations, stayed in contact before and after the sale, and went out of his way to help out and was friendly and upbeat throughout. Great Job! More

We walked in to dealership just checking out new Civic 2 dr. coupes. Lena met us at door, low key, friendly, helped my wife feel comfortable immediately. We test drove car and purchased. she treated us dr. coupes. Lena met us at door, low key, friendly, helped my wife feel comfortable immediately. We test drove car and purchased. she treated us fairly. gave us time to make decision. great employee.tk More

This is my second review in 3 days, my first was somewhat This is my second review in 3 days, my first was somewhat negative, in that I felt the financing was a second round of negotiation that I was unpr This is my second review in 3 days, my first was somewhat negative, in that I felt the financing was a second round of negotiation that I was unprepared for, I received a call from the Sales Manager, we talked things through, I was able to say basically "you guys are to good at what you do and you need to look after the interests of the Buyer also", he heard that and I'm reasonably satisfied that our relationship is back on track. More

I feel like I was robbed, from being locked in the financing room, them flipping the script on what the deal was, getting me to take a 4 year lease instead of a 3 year, I feel I was "worked over". Th financing room, them flipping the script on what the deal was, getting me to take a 4 year lease instead of a 3 year, I feel I was "worked over". They knew what they were doing and I feel I was taken advantage of. More

I'm convinced that one reason my CRV has been so reliable and had so few repairs over the 7 years and 160,000 miles I've run it is that I always have and always will take it to Grappone Honda where I purchas and had so few repairs over the 7 years and 160,000 miles I've run it is that I always have and always will take it to Grappone Honda where I purchased it. I've been consistant about keeping up with the recommended maintenance and any additonal repairs they advise. The only significant repairs I've made have been for brakes and that's pretty predictable with so many miles and much of thaose were in town. More

The whole sales experience was wonderful. The salesperson, Richard Brown worked with us a finding a used Honda, but to no avail. He then worked with the sales manager to get a fair trade in for o salesperson, Richard Brown worked with us a finding a used Honda, but to no avail. He then worked with the sales manager to get a fair trade in for our 2001 Honda Civic. We were able to purchase a new 2010 Honda Civic for less than we paid for the previous one and with a 5 year - 100,000 mile bumper to bumper warranty. My first visit for service was fine. The service representative was courteous and explained what was involved and directed me to the waiting area while my car received its first oil change. The service rep then reviewed what was done during the service call and I was off to my home. Fine first experience for sales and service. More

I have had all of service work conducted by Grappone, over the past 4 1/2 years of ownership of my 2006 Honda Accord. They are reliable, honest, and give me peace of mind. I enjoy have 1 source for al over the past 4 1/2 years of ownership of my 2006 Honda Accord. They are reliable, honest, and give me peace of mind. I enjoy have 1 source for all my service needs. I would recommend them to friends and family. More

I find this service shop the very best. They give an estimate - communicate well - give you an estimated time frame - and always seem to be right on. I travel from Exeter NH to have them service my Hon estimate - communicate well - give you an estimated time frame - and always seem to be right on. I travel from Exeter NH to have them service my Honda - because I think they are very good - and I trust them. It does not hurt that they have two available computers to use while waiting! More

Wayne greeted me with a strong handshake and a pleasant smile just as I stepped out of my CR-V. I felt as though I was with an old friend as we chatted about the day and discussed what he and Grappone Hond smile just as I stepped out of my CR-V. I felt as though I was with an old friend as we chatted about the day and discussed what he and Grappone Honda could do for me. We sat down, he went over the scope of work and the estimate. He directed me to the reception area and assured me that the work would be done within an hour. He was very professional, polite and approachable. I was able to use the business center to process some last minute mail and submit a report. This was a big help and allowed me an opportunity to use this time wisely and prudently. Just after completing this work, I sat down in the waiting area and caught a little bit of the current news and weather on the TV. I chatted with other customers, had a cup of coffee and felt at home. It was just a few minutes later when Wayne came in and announced to me that my CR-V was ready. It was less than one hour. Just like he had promised! Wayne walked me over to the payment area, shook my hand and thanked me for giving him and Grappone a chance to serve me. I found this interesting because it wasn't about bringing my 'business' to them it was a genuine appreciation of their willingness to serve me. This was very refreshing indeed. The payment process was very fast and accurate. The woman at the desk was equally pleasant and friendly. I was and still am glad that I had my vehicle maintained at Grappone Honda. I feel like a part of a community and am treated as an important part of their day. This is a fine dealership with the right focus and professionalism. More