Grappone Honda

Excellent experience! Great experience dealing with Ellen Richard and all the people at Grappone Honda. They made it very simple and it was a pleasure to work with all of t Great experience dealing with Ellen Richard and all the people at Grappone Honda. They made it very simple and it was a pleasure to work with all of them. The person we dealt with on our trade in was excellent as well. More

The Grappone family bought our 2012 Honda Civic. I felt the staff went above and beyond in making me feel welcome and comfortable while answering my questions and concerns. Mr. Burgess was explicit I felt the staff went above and beyond in making me feel welcome and comfortable while answering my questions and concerns. Mr. Burgess was explicit with me on the phone in explaining the process and Mr. Henry followed up as explained and was very professional. More

Will never go anywhere else I had the pleasure of leasing a new Honda Accord from Adam Gelinas. He was extremely informative, helpful, and patient (my paperwork took over 10 days I had the pleasure of leasing a new Honda Accord from Adam Gelinas. He was extremely informative, helpful, and patient (my paperwork took over 10 days to get completed...my doing, not theirs) Adam explained everything in great detail and did not try to oversell. As long as Adam is with Grappone I will be too. More

Simply the Best Ellen and the entire team are amazing! They listen well (i.e., only interested in selling what you're interested), are completely transparent, and th Ellen and the entire team are amazing! They listen well (i.e., only interested in selling what you're interested), are completely transparent, and they truly put their customers first: I shopped around at a few dealerships before returning to Grappone, and their sales manager said, "Thank you for giving us another opportunity." What humility!! Seemingly every other car dealership on the planet is full of smug, "we're the best" types, and Grappone's folks say, "Thank you for the opportunity!!!" You won't find me going anywhere else. More

Went into Honda grappone at around noon. Had a time crunch and was left alone to look into other cars on their lot. We had no pressure from the sales and were given plenty of time to look around to fi crunch and was left alone to look into other cars on their lot. We had no pressure from the sales and were given plenty of time to look around to find something we liked. Once my wife and i were interested in a vehicle Josh immediately presented himself at the perfect time. He was very respectful and friendly. He asked us what we liked about it and then explained everything about the car. He gave us the option to test drive it and we did. They fought to get me a better apr even though I have pretty bad credit and on top of it they threw in a free t shirt and ski passes. Grappone Honda is now going to be a dealership that we shop at for the rest of our lives. We even had to go get our kids at 2 and they got us through the system so we could still finish up, get a new car and get my children. More

We needed a new SUV with a thrid row and considered the Pilot and the Nissan Pathfinder. We chose Grappone because they honored our true car quote and offered to match a lesser quote from a dealer in Mass Pilot and the Nissan Pathfinder. We chose Grappone because they honored our true car quote and offered to match a lesser quote from a dealer in Mass. They also did work on my FIL's element and quoted significantly less than the Autofair in Manch. Chris, our sales rep at Grappone met us on an extremely cold morning with a warmed up Pilot ready for a test drive. With three toddlers in tow, he made it a pretty painless process test driving two Pilots so we could check out the gray vs beige interior. When we told them we were going to nissan before making a final decision, they offered to let us take the Pilot for convenience (all the carseats were already in it) and to measure them head to head. We fell in love with the Pilot. The rest of the buying experience was painfree. No playing games. They are very straightforward and listen well. Our girls even enjoyed the showroom, with the popcorn popper, cartoons on the flat screen and children's playroom off the waiting room. Chris even babysat the girls while we talked extended warranties and signed final paperwork. An excellant experience all around. Would definitely buy from them again! Highly recommend! More

I was at Grappone Honda on October 11, 2012 at 4pm. I made an appointment to get my Pilot's recall fixed (it was related to the lights. My headlight was out and I mentioned I wasn't sure if it was relat made an appointment to get my Pilot's recall fixed (it was related to the lights. My headlight was out and I mentioned I wasn't sure if it was related to the recall), my remote lock was not working correctly (it would not lock all the doors remotely which I explained when making the appointment), and my car needed an inspection. On the 11th I was informed that my car would not pass inspection unless it had the tie rods replaced. I agreed to the service. I was charged $330.42 for all the services and left. Immediately after I left Grappone I stopped to get gas. My headlight was still out. I went back to Grappone. The man dealing with my account said "Oh, I didn't realize you had a headlight out." I said, "That's why I came in." He said he didn't realize that. He thought it was just the recall. I explained that I came in because my light was out and I was unsure if it was related to the recall. Besides, how could my car pass inspection with a headlight out? I left again. I stopped at Panera on the way home and noticed my remote lock still did not work. At that point I was very disappointed at the service I received at Grappone. I went in for three simple services and was charged $330.42 for largely unrelated issues and two of the reasons why I came in were not resolved. I called Grappone again but the shop was closed. My husband called the next morning and complained. An appointment was made for October 17, at 4:30pm. On the 17th I arrived to get the remote lock fixed. I was there for approximately 10- 15 minutes when the assistant manager came in to speak with me. He said my remote lock, did indeed work. I said, "It does? Why doesn't it work for me then?" His response, "Maybe your fingernails are too short." I was immediately offended - largely due to his tone which was condescending. We walked out to my car and he was showing me how my remote light now lights up and he asserted last week it did not and that is why the battery was replaced. I told him it lit up prior to last week's service and there was more wrong than a battery. He proceeded to show me how my car remote "worked." He locked the doors with the remote. I opened the front driver's door (the one I was having difficulty locking and unlocking remotely). It was NOT locked and my remote was NOT working. I told him I'd go and wait for them to fix the problem. I waited an hour. The assistant manager came out to tell me that both front door actuators are not working and both need to be replaced. I was floored. I was only having trouble with the front door lock. The remote DID access the other doors. So I came for the 2nd time having an issue with my front driver's side door not locking and now my passenger door won't lock either. My driver's side door not locking was not a "new" problem. It was a problem I had for over a year. The entire year it was just the driver's side door. Now after an hour of being looked at by Grappone it is now the passenger door as well. I feel disrespected. I am disgusted with the lack of customer service due to the assistant manager's off colored comment about my fingernail size. I think Grappone is careless and did not address my initial concerns the first time. I had to go back three times for something that could have been handled in one visit. Further, I now feel Grappone has questionable integrity. I did not have TWO faulty doors when I arrived. Now I do. I am very upset by my whole experience. To think, I was looking to trade in my Honda and was looking at models in your yard. I can assure you my business is lost if this is not remedied. Further, I have intentions to report this behavior to the Better Business Bureau. More

Professionally competent, personal, and pressure free experience. This is the fifth vehicle I lease from Grappone. I would not consider going elsewhere. The service department is also awesome. The Gr experience. This is the fifth vehicle I lease from Grappone. I would not consider going elsewhere. The service department is also awesome. The Grappone staff is the epitome of what customer service is or should be. More

As soon as I drove into Grappone dealership in Concord, NH Brian Badger approached and asked if he could be of any assistance here is his business card.... Loved the approach. Then he left us alone until w NH Brian Badger approached and asked if he could be of any assistance here is his business card.... Loved the approach. Then he left us alone until we requested him. Another salesperson on the floor approached us and we chose Brian over her. We sensed that Brian was not a seasoned salesperson, but that was fine. He was honest and eager to help but not overly aggressive, which appealed to me. The entire process was supported by Joe Dubois which was extremely helpful. I have recommended Brian to other friends and family members. More

Brian went well above in quality if interaction with us. He is sharp, well versed and knows the product very well. He was helpful in all aspects of our trade and in educating us in the newer technology, so He is sharp, well versed and knows the product very well. He was helpful in all aspects of our trade and in educating us in the newer technology, something difficult for some of us older folks to grasp, but he was patient and handled it well. We consider Brian our new friend. Dan & Barbara Berry www.cleanalkalinewater.com 603-738-8190 More