Grappone Honda

We needed a new SUV with a thrid row and considered the Pilot and the Nissan Pathfinder. We chose Grappone because they honored our true car quote and offered to match a lesser quote from a dealer in Mass Pilot and the Nissan Pathfinder. We chose Grappone because they honored our true car quote and offered to match a lesser quote from a dealer in Mass. They also did work on my FIL's element and quoted significantly less than the Autofair in Manch. Chris, our sales rep at Grappone met us on an extremely cold morning with a warmed up Pilot ready for a test drive. With three toddlers in tow, he made it a pretty painless process test driving two Pilots so we could check out the gray vs beige interior. When we told them we were going to nissan before making a final decision, they offered to let us take the Pilot for convenience (all the carseats were already in it) and to measure them head to head. We fell in love with the Pilot. The rest of the buying experience was painfree. No playing games. They are very straightforward and listen well. Our girls even enjoyed the showroom, with the popcorn popper, cartoons on the flat screen and children's playroom off the waiting room. Chris even babysat the girls while we talked extended warranties and signed final paperwork. An excellant experience all around. Would definitely buy from them again! Highly recommend! More

I was at Grappone Honda on October 11, 2012 at 4pm. I made an appointment to get my Pilot's recall fixed (it was related to the lights. My headlight was out and I mentioned I wasn't sure if it was relat made an appointment to get my Pilot's recall fixed (it was related to the lights. My headlight was out and I mentioned I wasn't sure if it was related to the recall), my remote lock was not working correctly (it would not lock all the doors remotely which I explained when making the appointment), and my car needed an inspection. On the 11th I was informed that my car would not pass inspection unless it had the tie rods replaced. I agreed to the service. I was charged $330.42 for all the services and left. Immediately after I left Grappone I stopped to get gas. My headlight was still out. I went back to Grappone. The man dealing with my account said "Oh, I didn't realize you had a headlight out." I said, "That's why I came in." He said he didn't realize that. He thought it was just the recall. I explained that I came in because my light was out and I was unsure if it was related to the recall. Besides, how could my car pass inspection with a headlight out? I left again. I stopped at Panera on the way home and noticed my remote lock still did not work. At that point I was very disappointed at the service I received at Grappone. I went in for three simple services and was charged $330.42 for largely unrelated issues and two of the reasons why I came in were not resolved. I called Grappone again but the shop was closed. My husband called the next morning and complained. An appointment was made for October 17, at 4:30pm. On the 17th I arrived to get the remote lock fixed. I was there for approximately 10- 15 minutes when the assistant manager came in to speak with me. He said my remote lock, did indeed work. I said, "It does? Why doesn't it work for me then?" His response, "Maybe your fingernails are too short." I was immediately offended - largely due to his tone which was condescending. We walked out to my car and he was showing me how my remote light now lights up and he asserted last week it did not and that is why the battery was replaced. I told him it lit up prior to last week's service and there was more wrong than a battery. He proceeded to show me how my car remote "worked." He locked the doors with the remote. I opened the front driver's door (the one I was having difficulty locking and unlocking remotely). It was NOT locked and my remote was NOT working. I told him I'd go and wait for them to fix the problem. I waited an hour. The assistant manager came out to tell me that both front door actuators are not working and both need to be replaced. I was floored. I was only having trouble with the front door lock. The remote DID access the other doors. So I came for the 2nd time having an issue with my front driver's side door not locking and now my passenger door won't lock either. My driver's side door not locking was not a "new" problem. It was a problem I had for over a year. The entire year it was just the driver's side door. Now after an hour of being looked at by Grappone it is now the passenger door as well. I feel disrespected. I am disgusted with the lack of customer service due to the assistant manager's off colored comment about my fingernail size. I think Grappone is careless and did not address my initial concerns the first time. I had to go back three times for something that could have been handled in one visit. Further, I now feel Grappone has questionable integrity. I did not have TWO faulty doors when I arrived. Now I do. I am very upset by my whole experience. To think, I was looking to trade in my Honda and was looking at models in your yard. I can assure you my business is lost if this is not remedied. Further, I have intentions to report this behavior to the Better Business Bureau. More

Professionally competent, personal, and pressure free experience. This is the fifth vehicle I lease from Grappone. I would not consider going elsewhere. The service department is also awesome. The Gr experience. This is the fifth vehicle I lease from Grappone. I would not consider going elsewhere. The service department is also awesome. The Grappone staff is the epitome of what customer service is or should be. More

As soon as I drove into Grappone dealership in Concord, NH Brian Badger approached and asked if he could be of any assistance here is his business card.... Loved the approach. Then he left us alone until w NH Brian Badger approached and asked if he could be of any assistance here is his business card.... Loved the approach. Then he left us alone until we requested him. Another salesperson on the floor approached us and we chose Brian over her. We sensed that Brian was not a seasoned salesperson, but that was fine. He was honest and eager to help but not overly aggressive, which appealed to me. The entire process was supported by Joe Dubois which was extremely helpful. I have recommended Brian to other friends and family members. More

Brian went well above in quality if interaction with us. He is sharp, well versed and knows the product very well. He was helpful in all aspects of our trade and in educating us in the newer technology, so He is sharp, well versed and knows the product very well. He was helpful in all aspects of our trade and in educating us in the newer technology, something difficult for some of us older folks to grasp, but he was patient and handled it well. We consider Brian our new friend. Dan & Barbara Berry www.cleanalkalinewater.com 603-738-8190 More

I was very pleasantly surprised by all the staff I met, and I would not hesitate to recommend the dealership. Richard very thoroughly and patiently explained all I needed to know about the controls and det and I would not hesitate to recommend the dealership. Richard very thoroughly and patiently explained all I needed to know about the controls and details. Everything worked out as promised in a hassle free, efficient manner. Bravo! More

I was very pleased with my experience at Grappone Honda a few weeks ago. I had one specific used car in mind and that's the car I drove away in. The whole experience from start to finish was excellent. Ev few weeks ago. I had one specific used car in mind and that's the car I drove away in. The whole experience from start to finish was excellent. Everyone was very friendly and helpful. My sales person Andre Liqui was great, he only focused on the cars I was interested in and worked very hard along with Jason Weeden in the finance department to get my payment where I wanted it to be. My two teenagers even had a good time. Thank you very much Grappone Honda! P. Houde More

Andre Liqui was the best salesman we have ever experienced! We were amazed with his expert knowledge, very friendly and caring nature, and professionalism. He went out of his way to patiently ex experienced! We were amazed with his expert knowledge, very friendly and caring nature, and professionalism. He went out of his way to patiently explain everything well and show us creative options. While we were waiting on the financial approval, Andre entertained us with his wonderful sense of humor while providing us with further details about the car. After the Honda Civic was purchased, he even cheerfully helped clean up the old car and transfer items to the new one! We will definitely purchase another car in the future from Andre. Furthermore, we were very impressed with Grappone Honda, and also commend the Grappone Dealerships for all their charitable work in the Concord community, and especially at NHTI, where I am a professor and my daughter just finished her third year of full-time study there. Respectfully, Dr. Anni McLaughlin Charielle McLaughlin More

I have dealt with Grappone in the past and they have always been wonderful. From their sales team to the service department, I couldn't have better things to say. When it comes to my most recent salesma always been wonderful. From their sales team to the service department, I couldn't have better things to say. When it comes to my most recent salesman, I really liked how he didn't put on the high pressure to sell the car. I have been to other dealerships where they tried to sell me something I clearly wasn't interested in. If I could give Grappone a score higher than 5 I would. More

I was not intended to purchase a vehicle when I went into the dealership, I was merely on a fact finding mission and desired a test drive. The sales associate was very helpful, and the offer was within any the dealership, I was merely on a fact finding mission and desired a test drive. The sales associate was very helpful, and the offer was within any expectations I had so I decided to make a purchase. More