Grappone Honda

Big expense at 41,000 miles! I brought my car in because I heard a grinding in my rear brake. I only have 41,000 miles on the car. They called to tell me I needed new breaks for I brought my car in because I heard a grinding in my rear brake. I only have 41,000 miles on the car. They called to tell me I needed new breaks for $434.00. When I questioned why that would be with only 41,000 they told me the brake had stuck and had worn down the pad - metal on metal. I would need both pads and rotors replaced on both sides. I told them I had just had the car inspected a month earlier and my brakes were fine. I was told dirt and gravel can get in the brakes and ruin them. I called within days of hearing the grinding and had driven less than 20 miles! I wish I had taken the car for another opinion, but needed the car for a lengthier drive this weekend. I won't be going back to service my vehicle there - nor will I buy another car there! More

Dealership took my 2019 Civic Type R for a joyride. Purchased a 2019 Honda Civic Type R from Grappone Honda in Concord. I signed the papers for it that read 7 miles. When I took delivery the car had 20. Purchased a 2019 Honda Civic Type R from Grappone Honda in Concord. I signed the papers for it that read 7 miles. When I took delivery the car had 20. This is the same dealership that doesn't allow test drives on the Civic Type R but they allow their employees to joyride them before getting gas. Now I'm obviously planning on getting my wife a 2020 Civic from somewhere else. More

"Love my new ride!" My husband and I thought we'd just take a peek at the red, white and blue tag sale just to see if there was a car to replace my 2015 CR-V. I've had m My husband and I thought we'd just take a peek at the red, white and blue tag sale just to see if there was a car to replace my 2015 CR-V. I've had my car for 5 years and was thinking of trading within a year. While we were doing a drive-through, Erik Faust came running through the parking lot! I told Rocky to stop as he might be coming out to see us. Erik was actually coming out to check on a vehicle for another client. He was kind enough to ask if we needed help and we said we were just looking. He gave us his card and we said we'd check in with him. It was probably 10 minutes later after looking at the Passport and the new CR-V that we had questions. Erik was available and the adventure began! To say Erik is an exemplary representative of Grappone Honda is an understatement! To be fair, every employee we interacted with during our visit over the next couple of days were very pleasant! Erik, ...we liked him immediately! He is knowledgeable, personable, funny, kind, humble, down-to-earth, patient....and he hustles! He listened to what our needs were and he worked hard to complete the transaction for our new 2019 CR-V! Thank you so much Erik...we appreciate all you did for us! Can't wait to buy our next car....maybe a Passport in 5 years! More

Awesome Experience My wife totaled her car a couple years back. We needed a vehicle and their prices came up as competitive. The no haggle policy allowed us to focus on My wife totaled her car a couple years back. We needed a vehicle and their prices came up as competitive. The no haggle policy allowed us to focus on our needs rather than price, which was extremely fair from researching a half dozen of the same vehicles. Angela was great. We got a great car with a great financing offer and it was as painless a process as I've ever had. Knowledgeable associates, friendly dealership atmosphere, solid price. I recommend it. More

First new car!!! I have no experience whatsoever with car buying. I had heard all of the horror stories about bargaining and negotiation, and it stressed me out. I had I have no experience whatsoever with car buying. I had heard all of the horror stories about bargaining and negotiation, and it stressed me out. I had already heard great things about Grappone and figured I had to start somewhere. When I walked in I was immediately greeted by Patricia Lord who took my inexperience respectfully into her hands. She made sure to ask all the right questions and had no problem doing her absolute best to get me the best deal. Without putting any of the hassle on my shoulders. She was very real, relatable, and personable. I felt like I could express my concerns as well as my excitement. A huge thank you to Patricia and Grappone for making me feel awesome about my first car purchase. More

Best car buying experience Im usually not an easy person to work with when purchasing a car, but I have to say working with Scott was a great experience. He was very upfront an Im usually not an easy person to work with when purchasing a car, but I have to say working with Scott was a great experience. He was very upfront and great personality. He kept me imformed anytime there were changes, and outstanding communication, I enjoyed the quietness of the Honda store, it was very pleasant.Not having to negogiate saved me alot of time and I knew exactley what to expect. Thank you Scott for all your help More

Effortless I did a lot of research on dealerships in my area before choosing Grappone. They seemed to beat everyone on reviews on multiple sites -- and out of hu I did a lot of research on dealerships in my area before choosing Grappone. They seemed to beat everyone on reviews on multiple sites -- and out of hundreds of reviews, not just the few you may expect from the people who work there! And all the reviews were right! Grappone was great! Everyone I dealt with at Grappone, Erin in Guest Experience, Angela the salesperson, and Jim the team leader, were amazing! This was my first time buying a new car, so I was nervous and hesitant. They made the process of buying a new car so easy and painless. I never felt pressured or harassed and all my questions were answered. They spent as much time as I needed. I felt like I was the only person there! I have already recommended them to many friends! More

6th vehicle bought at Grappone! My husband and I love dealing with Grappone. The "no haggling" and no game-playing makes car buying there an enjoyable experience. We will not shop My husband and I love dealing with Grappone. The "no haggling" and no game-playing makes car buying there an enjoyable experience. We will not shop anywhere else. And we know we are getting a good price because we do our research before shopping. We bought 2 vehicles in the past from Carol Smith who is now in management, and recently from Taylor Thorne-Strickler. When we purchase our next vehicle this summer, we will be going back to see Taylor! More

These guys know what they are doing! So far I have bought 2 new cars from these guys and they give the best customer service I have ever seen in a business and I am store manager myself s So far I have bought 2 new cars from these guys and they give the best customer service I have ever seen in a business and I am store manager myself so I know excellent service when I see it. The first car I bought was a 2014 civic LX coupe and the second I just bought on March 14 which was a 2016 civic ext and the way they handle their customers is like how you treat a best friend and plus them not making commission on their cars gives you peace of mind that they don't just want you buy a car from them they go the extra mile!!! They permanently have my business! More

Great Experience Grappone does a great job of making the car buying process as comfortable and painless as possible. I got a great deal on a new van and a great deal Grappone does a great job of making the car buying process as comfortable and painless as possible. I got a great deal on a new van and a great deal on my trade as well. There is never any pressure from any of the employees. They are up front and honest and are really there to help you. The fact that they are upfront about their pricing takes a lot of the hassle out of buying a car. There is no endless back and forth between you, the salesman and sales manager. It also ensures that you leave happy about your purchase, not second guessing yourself and wondering if you got ripped off. I will only use Grappone for new cars in the future. More