Grappone Honda
Bow, NH
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I want to share a recent experience I had at Grappone. I have owned several Hondas. A 2017 CR-V was my first purchase at Grappone. Both front doors developed rust in the same place. I had not had any rus I have owned several Hondas. A 2017 CR-V was my first purchase at Grappone. Both front doors developed rust in the same place. I had not had any rust on my previously owned Hondas. I wrote an email to the service manager. The short version of this experience…Honda replaced both doors. My CR-V looks like I just drove it out of the showroom! Graciously and willingly Honda replaced both doors with new doors and called me during the repair with updates. Needless to say, I will be purchasing another Honda at Grappone. Oh, by the way, their service on my CR-V has been great. They strive for their owners’ satisfaction. More
I always use the dealer for service for my CR-V and everytime it's a great experience. They are ready as soon as I pull in and let me know approximately how long it will take for the service. Shortly a everytime it's a great experience. They are ready as soon as I pull in and let me know approximately how long it will take for the service. Shortly after beginning there I get a text with a link to watch the tech checking out my car, letting me know what needs to be done. Then I get a form with the recommendation to approve, and they finish the job. Well done! Thank you! More
The sales rep made the process very easy for me. He stayed in touch to give updates with the anticipated arrival time for my car. Overall, the service and the experience was top notch. I would defin He stayed in touch to give updates with the anticipated arrival time for my car. Overall, the service and the experience was top notch. I would definitely come back again to purchase another vehicle. More
It was very easy shopping at Grappone. Had access to a variety of cars all within the Grappone family, and not just at the Honda dealership. Had access to a variety of cars all within the Grappone family, and not just at the Honda dealership. More
Service Department always informs you throughout the process. That's a plus and very helpful. I liked the video they texted as they were working on it. Gave us a chance to review before the technician c process. That's a plus and very helpful. I liked the video they texted as they were working on it. Gave us a chance to review before the technician came to us to discuss. More