Grappone Ford Inc

Everything is very clean and organized, we are so grateful to Sam Maloney who knows so much about these cars and all of the other paperwork! Fantastic job grateful to Sam Maloney who knows so much about these cars and all of the other paperwork! Fantastic job More

Best dealership ever for service or sales. And I’ve dealt with a lot of dealerships over the years. Never has a dealership been so accommodating, highly trained, And fix it right the first time. If you have with a lot of dealerships over the years. Never has a dealership been so accommodating, highly trained, And fix it right the first time. If you have problems they take care of you. More

Recently had my 2017 Focus ST, which I bought at Grappone, in for a state inspection and they did their usual excellent job. Everyone was pleasant, there was no pressure to do any additional work a Grappone, in for a state inspection and they did their usual excellent job. Everyone was pleasant, there was no pressure to do any additional work and the work was completed promptly and courteously. I have always had good experiences at Grappone and I would recommend them without hesitation as a dealer top do business with. More

Grappone has been maintaining my vehicle since I purchased it in 2013. It now has 100K miles, and still runs great. They are professional, knowledgeable, and to the point, and have kept my vehicle purchased it in 2013. It now has 100K miles, and still runs great. They are professional, knowledgeable, and to the point, and have kept my vehicle operating dependably. I will most likely purchase my next car there as well. More

THEY FIT ME IN!!!!! So I was having problems with my battery on Saturday, my car was having trouble starting. I sent my usual advisor (Seth Chandler) a message asking if So I was having problems with my battery on Saturday, my car was having trouble starting. I sent my usual advisor (Seth Chandler) a message asking if they would have time to fit me in, my battery wasn't holding a charge. They said they would fit me in, I was also having a bucking feeling so I thought it could have been my spark plugs since they haven't been changed since I bought the car. I asked them if they have time could they do that as well. The tech Geordan Rule was amazing and did everything I asked for! Thank you so much Grappone Ford for helping me out!!!! More

Service department I have been a customer of Grappone ford for 20 years I am very unhappy with the service department I recently had my 2013 F150 in do to brake failure I have been a customer of Grappone ford for 20 years I am very unhappy with the service department I recently had my 2013 F150 in do to brake failure for three days they said it’s normal for my brake pedal to collapse at times it was spongy I told them it was worse with my camper hooked up they way of fixing it was to tighten up my trailer brakes Wrong Answer i took it to another shop they figured it out in less then five minutes ABS was not getting enough electric current put in new battery cleaned all connections touch the brake now hang on maybe they need some mechanics instead of college technicians I was also lied too More

Thank you from a Navy Mom! On May 9, I brought my Ford Edge (the second Edge I've owned) into Grappone Ford for an annual inspection and oil change. I have been a very long tim On May 9, I brought my Ford Edge (the second Edge I've owned) into Grappone Ford for an annual inspection and oil change. I have been a very long time customer of Grappone and always have good service experiences with the Service Department. However, my experience on May 9 was exceptional and that was due to my service advisor, Greg. I have a son who serves in the US Navy and I have a "Navy Mom" license plate bracket that was a gift from my son. I wanted to put it on my car, but couldn't because the front of the car did not have an attachment for a top fastening license plate bracket. I mentioned it to Greg as I was checking in and he came outside to look at it with me. As we looked at it, Greg wasn't sure if it could be solved. I told him that that was alright and that I would just put the bracket on the back of the car and remove the other bracket I had on there as a solution. After we went inside, Greg and I were talking about the keyless entry system and I was telling him that I can never remember the code and have to look it up. Within 2 minutes, Greg and I were back outside and he helped me enter a new code that I will remember. When I came back to pick up my car at the end of the day, all of the work had been done and as a wonderful surprise, my Navy Mom license plate bracket was proudly displayed on the front of my car - which was backed into its parking space so all could see it. To some people, it may seem like a small thing but to me, it was really important. My husband and I could not come up with a solution that would allow me to have both license plate brackets on my car - but Greg did! And I can proudly show my Navy pride! Thank you to Greg and the other Grappone staff, including the mechanics/technicians, who made that happen! Anne Edwards-Parker More

Loved the whole experience from the minute I walked in First time at Grappone. Emma was excellent in her explanations of all the various paperwork and was very thorough in her presentation even delivered First time at Grappone. Emma was excellent in her explanations of all the various paperwork and was very thorough in her presentation even delivered my car. I also want to thank Brandon and Melissa for all their help which was greatly appreciated. More

Terrible Service In the past 9 months I have had 2 issues with Grappone Ford -- 1. Back in December I got a new battery (my old battery died as they were trying to ta In the past 9 months I have had 2 issues with Grappone Ford -- 1. Back in December I got a new battery (my old battery died as they were trying to take my car out of the shop after a routine oil change). The technicians apparently never installed it correctly. About a month after getting it, my car would not start. AAA came to help, gave me a jump and I brought it to Grappone Ford for them to fix the issue because that shouldn't be happening a month into getting my battery. They had my car for 2 days and they "found nothing wrong" with the car. So I picked up and a few weeks later the same exact thing happened. AAA came, looked under the hood and told me the ground wire was loose. He gave me a jump. I brought it back to Grappone Ford and I had to tell them what was wrong and what needed to be fixed. That goes to show NO ONE EVEN LOOKED AT MY CAR WHEN I BROUGHT IT IN INITIALLY. That's terrible. 2. In May I got an oil change - they told me I am in need of new tires so they didn't do the typical alignment check saying they'll make sure it's done when I come back for new tires. Last week I brought my car in for new tires, an inspection, and an oil change. I received a call an hour into my appointment saying I'd need my brakes done as well. I said Okay. When I went to pick up my car, the only thing I asked was if the alignment check was done. No one there could tell me because it wasn't recorded on any paperwork that was handed to me. There was also no one to take my car in real quick to look at it that day as they had apparently all gone home. I called to express my disappointment the following Monday and the "Service Manager" said "well, I don't know what I can do for you". To which I responded, "you will not be getting anymore of my business". I spent close to $1000 that day and that's the treatment I receive? Not okay. It's also terrible that I had two bad experiences in less than a year. Terrible service, terrible technicians. I wouldn't recommend this place to anyone! More

Worth the trip I live and work in MA, and for quite awhile have heard radio spots for Grappone. I was intrigued enough that when it was time for a "new" used car, I I live and work in MA, and for quite awhile have heard radio spots for Grappone. I was intrigued enough that when it was time for a "new" used car, I did some research online and made the 2 1/2 hour drive to see if the advertising was true. I can't do justice to the visit...from beginning to end, it was truly a pleasurable experience. Rob Cummings was the perfect person for me to deal with, his personality really suited mine. Lindsay and Renee were also the perfect balance of professional and warm and friendly. I drove away in my "new" car the same day, and left feeling pleased that the radio spots were in fact, true. I highly recommend Grappone, and hope that if you go, you have the good fortune to work with Rob, who made the experience fun! Michelle B. More