Grappone Ford Inc

Diana was quick to approach us as we were looking in the lot, then she graciously backed off when we asked to speak to someone we know..when they were not there she again graciously offered to take us on a lot, then she graciously backed off when we asked to speak to someone we know..when they were not there she again graciously offered to take us on a test drive of any of the vehicles we were interested in trying..she was very knowledgeable about all of the vehicles and listened to what exactly we were looking for as far as features..she then suggested a test drive in the new 2012 Ford Focus and told us about all of the amenities this model has. We went home and thought about all the choices and upon returning to the dealership after two days, we are now the proud owners of a wonderful new 2012 Ford Focus.. Diana was extremely attentive, pleasant, friendly and anxious to meet any need we had and any question we had..would definitely do business with her any time in the future and would ask for her by name. Fast, efficient, courteous service was supplied by her and she even took us on a tour of the service department to make sure we knew where everything was located. Felt very comfortable and at home with all those attending our needs. More

Excellent dealership. Experienced, knowledgeable super accommodating sales associate willing to go the distance to ensure complete satisfaction. Sales manager also terrific and very nice. Would definitel accommodating sales associate willing to go the distance to ensure complete satisfaction. Sales manager also terrific and very nice. Would definitely recommend this dealership to anyone looking for a Ford, Mazda or other used car. More

Ordinarily, we don't recommend businesses or services to others, lest their experiences differ greatly from that of our own. This is the second exception we have ever made. We are totally satisfied customer others, lest their experiences differ greatly from that of our own. This is the second exception we have ever made. We are totally satisfied customers. From its inception, there has been an overwhelmingly positive attitude clearly evident among the visible employees. At all times, they carry the Grappone name with due respect. This week, both vehicles needed service (over the course of three days). We live a good distance away, and a loaner car available yesterday morning was a convenience for which we are grateful. Yesterday, Adam took great care in ensuring that all issues encountered during the service were understood, as well as all available options. He went above and beyond to offer us not only the most cost-efficient solutions, but the best solutions for the life of the vehicle. I must add that Adam, Grappone's latest gem of a service representative, applied a solution to a longstanding check-in difficulty for those of us who own more-than-one-of-the-same-make vehicles who have not memorized their VINs. Perhaps there are not many of us, but regardless, this uncomplicated-to-provide fix will save time for customer and representative alike. Finally, we have had a tremendously stressful year with illness, loss, and, like the rest of the world, financial uncertainty. One thing that was consistent was knowing we would not have to give a second thought to our vehicles, because they are in such very capable hands. This might just sound like rhetoric, but we are fully aware that our safety has been, and is, literally in Grappone employees' hands. We don't take that for granted. Grappone is the ONLY auto service and repair business to ever win us over. Consistently. Whoever "vets" their employees does an amazing job. The invisible, yet invaluable, mechanics behind the door have never let us down. We are most appreciative of Grappone Quick Lane. More

I visited this dealer looking for a new Fusion and wound up buying a used car. The salesman quoted a price 1,000 over their published internet price. When I discovered the mistake the next day, a call and up buying a used car. The salesman quoted a price 1,000 over their published internet price. When I discovered the mistake the next day, a call and a quick visit to the dealership was all it took to have the sales contract rewritten in my favor. I went away happy. The only downside to this whole experience was the inordinately long wait to have the car detailed. Even at that the salesman was very helpful and offered to do whatever I required. More

This was my second car purchased with Diana, and she did a great job of making it a pleasant experience. I would recommend her and the dealership to anyone. I only wish that I had not lost her business card a great job of making it a pleasant experience. I would recommend her and the dealership to anyone. I only wish that I had not lost her business card over the last three years, since my last purchase. More

Diane was super friendly and even put up with my grumpy husband! We went in one day and drove the car and then returned the next day to buy it. There weren't any high presure sales people just nice peopl husband! We went in one day and drove the car and then returned the next day to buy it. There weren't any high presure sales people just nice people who were OK with hearing "we need to think about this a few days" Great Job! More

Just bought our second car in 5 months. Grappone is not the closest dealership available to us, but we found the atmosphere helpful and straight forward, all the employees were pleasant and knowledgable. the closest dealership available to us, but we found the atmosphere helpful and straight forward, all the employees were pleasant and knowledgable. They were willing to work with us on price and financing. I felt that everone was professional, honest and I didn't feel that there were gimmicks. Clearly we are repeat customers and will continue to return. More