Grappone Ford Inc

I went into the sale knowing what I wanted. I had bought 2 other cars from this dealership. Sometimes the time drags while the paperwork is getting organized but John made me feel comfortable and he was ve 2 other cars from this dealership. Sometimes the time drags while the paperwork is getting organized but John made me feel comfortable and he was very personable. The price was right, I felt like I got what I expected for my trade and then when I decided to complete the deal all the pieces fell into place without a single thought wondering if I did the right thing. I would definitely return to buy another car from John and Grappone in the future. I am intrigued by the maintenance plan I bought into. It should be great to get regular service and my first set of new tires without opening my wallet. Thank you very much for this positive experience using the holiday season. No stress... More

We went to Grappone to trade our car for a new one. We have gone to Grappone's and worked with Ken for the past 20+ years. It is always an easy experience. We are treated fairly and with no pressure. Ken have gone to Grappone's and worked with Ken for the past 20+ years. It is always an easy experience. We are treated fairly and with no pressure. Ken is super knowledgeable and a real pleasure to deal with. He went out of the way to track down the exact car we wanted and stayed late to accomodate our schedule. We will defiantely continue to use Grappone for all our auto needs. More

I was very pleased with the saleswoman I worked with! Ruth was friendly, knowledgeable, accommodating,and made my purchasing experience enjoyable, rewarding and at the end of the day, I was completely sa Ruth was friendly, knowledgeable, accommodating,and made my purchasing experience enjoyable, rewarding and at the end of the day, I was completely satisfied with both the truck that our church purchased and with Ruth's professionalism. More

I was referred by USAA buying service and came down from Vermont with a specific vehicle and price in mind. the dealership worked with me and found the exact vehilce i wanted . Everyone i met was professi Vermont with a specific vehicle and price in mind. the dealership worked with me and found the exact vehilce i wanted . Everyone i met was professional and friendly. We will continue to do business with Grappone. More

The quality to detail and follow through was top notch. The team I had was very friendly and helpful. They gave all the information and more on my car I could ask for. It was a pleasure to deal with them. The team I had was very friendly and helpful. They gave all the information and more on my car I could ask for. It was a pleasure to deal with them. More

I have been a Grappone customer for 20 yrs. I came into Grappone Ford to have the alignment and tires checked on my 2002 Hyundai Santa Fe and thought I would test drive an Escape while I waited. Bob took m Grappone Ford to have the alignment and tires checked on my 2002 Hyundai Santa Fe and thought I would test drive an Escape while I waited. Bob took me over to Ruth and introduced us. Ruth is an exceptional saleswoman. No pressure, no hassle, just lot's of great answers to my questions. She really knows her Fords. It wasn't long before I was sold on the dealership as well as the car. My whole experience was positive. I had contacted Ashley via the internet last spring when I was looking into trading in my Santa Fe. She returned my calls, answered my e-mails and was very knowledgeable. She kept in touch with me over the weeks and months. Always the professional, she never pushed me me to buy. I think she was surprised when I finally bought a Ford. More

After the BAD experience we had at AUTOSCARE this was a refreshing and wonderful new car experience. I will tell everyone I know to go to GRAPPONE FORD in Concord, NH refreshing and wonderful new car experience. I will tell everyone I know to go to GRAPPONE FORD in Concord, NH More

I FOUND THE SALES PERSON TO BE VERY KNOWLEDGEABLE AND FRIENDLY WITH THE DESIRE TO GIVE US THE BEST SHE COULD,ALSO WHEN DON M APPEARED TO SMOOTH THE ICING OUT MAY HAVE BEEN THE TOPPING ON A GOOD CAKE.DAN FRIENDLY WITH THE DESIRE TO GIVE US THE BEST SHE COULD,ALSO WHEN DON M APPEARED TO SMOOTH THE ICING OUT MAY HAVE BEEN THE TOPPING ON A GOOD CAKE.DAN G WAS VERY PROFESSIONAL BUT DOWN TO EARTH IN THE CREDIT DEPT.KUDOS TO ALL 3 OF THEM AND GRAPPONE FORD GARY MANSON More

Jason Urban was an amazing help on picking a car that would work for me and that i would like. I recommend him for anyone buying a car he is the best at what he does. would work for me and that i would like. I recommend him for anyone buying a car he is the best at what he does. More

I was a first time new car buyer and interviewed several I was a first time new car buyer and interviewed several dealers to determine with whom I wanted to establish a relationship. I quickly eliminated I was a first time new car buyer and interviewed several dealers to determine with whom I wanted to establish a relationship. I quickly eliminated some based on an overall reaction to an unpleasant experience in interaacting with their people. I did not respond well to high pressure tactics, lack of product knowledge or ambivalence in one case. I am not an impulse buyer but view myself rather as an educated consumer who wants courteous interaction, accurate facts and a projection that I will be a valued customer with a long relationship. Price is of course a sensitive component but not the sole determining factor. Graponne FORD provided a welcome buying atmosphere as soon as I entered the showroom. Ruth was courteous, polite, and attentive to my inquiries and did not display any sales pressure to close a "deal" on the spot. She was extremely willing to gather information as my questions developed. I left with an initial price proposal and she followed up later in a timely fashion, but not over bearing. Later we negotiated a trade-in price of my present vehicle to determine a final purchase cost. Even though they were not the lowest price overall, I made the decision to allow Graponne to sell me my new Explorer XLT. I would rate Ruth and Graponne as providing a very good buying enviornment to purchase vehicles. More