Grapevine Honda

THEY SOLD ME AN EMISSIONS ILLEGAL VEHICLE AND TAMPERED WITH THE EMISSIONS SYSTEM. I purchased a vehicle last month that stated on the carfax it didn’t pass state inspection, the sales associate Ryan Ti WITH THE EMISSIONS SYSTEM. I purchased a vehicle last month that stated on the carfax it didn’t pass state inspection, the sales associate Ryan Tillman could not tell me why it didn’t pass because “the test was done in another city” but assured me they fixed whatever it was because it passed their state inspection. After I signed all of the paperwork and bought the car, Ryan then told me the previous owner had a catless exhaust system on it but told me that they put a catalytic converter back on. The check engine light and a few others came on before I even left the lot, so I took it back to their service dept where the service manager very rudely assured me nothing was “actually wrong” with the engine and couldn’t even tell me what codes it was throwing. I was able to get into a shop about a week later where they found that an outdated catalytic converter was welded into the middle of the j pipe-BEHIND the 02 sensor, several feet away from where it actually needed to be placed, so now I have to pay to replace the entire OEM J Pipe and catalytic converter-which is at least $3k. It has taken a week for the shop to order the parts/get me in to fix it, so I have not even been able to drive this car. I have called, texted, and emailed the service dept and the several people in the sales dept. I am either not responded to or forwarded to voicemail. There is no way this vehicle should have passed inspection given that it was tampered with and is literally emissions illegal-so you can add a fraudulent state inspection to the list of offenses, too. It is really in their best interest to make this right given they have broken laws, but since they aren’t responding to me, I will have to take legal action. I will also be reporting this to the DMV, EPA, and DPS. Do not go to this dealership if you actually want to be able to drive the car you purchased. You will be without means of transportation and lose money. More

I bought crv 2023 here i give 5 star for sale man his name randy . go with him if you want good deal.he really good. Really hlep us. And 3 star for dealer for service and long wait.they add $2800 for acc name randy . go with him if you want good deal.he really good. Really hlep us. And 3 star for dealer for service and long wait.they add $2800 for accessories and price too high. More

This dealership adds on 5k to MSRP plus 2800 on accessory markup. Wake up people. Do your homework. There are 4-5 dealers in Texas that do not charge BS markups. Please do business with them. Teach the deale markup. Wake up people. Do your homework. There are 4-5 dealers in Texas that do not charge BS markups. Please do business with them. Teach the dealerships this is not an acceptable practice. More

Salespeople 5 Stars: Caden Morgan & Mayur were top notch. Settled on a price fairly quickly and they contributed to deciding which Ridgeline would be best. ALL of their cars have a $2,800 appearance package, Settled on a price fairly quickly and they contributed to deciding which Ridgeline would be best. ALL of their cars have a $2,800 appearance package, which is not optional. You won't find this on the website. So, understand that the MSRP you see doesn't include it. Not a problem if you know they have built it in for dealer profit and negotiate down from there. Dealership Appearance 5 Stars: Clean, bright, new and has a good atmosphere. It's a newer dealership, so you would expect it. Finance 1 Star (generous): Dealt with John Pomroy. Friendly and your best friend... until you question the over $3,000 in add on coverages. I have purchased over 10 new cars and had 6 new leases. Most recently I was in and out of the Mercedes Dealership in less than 90 minutes and they had full transparency in every area. This however was the absolute worse finance experience I have ever had. I run an insurance company and pride myself in knowing the numbers. John however was a master at the "slight of hand" with the numbers. And, if you questioned where they came from it was "hidden incentives offset that", "you just don't understand how it works", etc. There was some masterful misdirection and belittling and shaming techniques to get you to feel like an idiot for just asking. My wife was thoroughly upset and sat through it all. I don't need to get into all the details, but in the end he had built in well over $150 per month of extra's (Lo Jack, Permaplate, windshield protection, etc.), stating it was only going to cost me $21 per month. Many of these items were supposed to be included in the Appearance Package but were not. Lo Jack, Permaplate were only a year with the package he said… I needed to buy the extra years of coverage.??? It got so bad that when he got caught in his lies the finance manager had to come in to clean it up. When we came out, the sales guys knew what happened, and were embarrassed. John is very slick... and my guess is that very few people ever challenge him. There is no doubt the dealership is well aware of it all, but in this climate of having less cars to sell they see the opportunity to build in a ton of extra profit. We like the car and they detailed it well for us. My wife unfortunately has a sour taste for Honda and said its the last one we buy because of this. I hope that's not true because I like their cars... but I understand. I realize someone will follow up this review with a "sorry about your experience" response. But, they can save it unless they go back and review the recording of the finance transaction and say "John is fired". That isn't going to happen though. I literally had to shower after getting back just to wash away the negative and get my positive energy back... whew. More

Came to see a specific SUV. After my credit was run and my trade in appraised I was shown the door. 2 stars because I liked the salesman, zero stars for the effort of the fina After my credit was run and my trade in appraised I was shown the door. 2 stars because I liked the salesman, zero stars for the effort of the finance department. Update: the GM responded to this post asking for me to contact him by email, which I did. Never heard another word. More

Very efficient and ready to work with you to give you the best deal on some great cars. We worked with Angel and he made us feel like we’re the only customers at the dealership. We walked away with a great d best deal on some great cars. We worked with Angel and he made us feel like we’re the only customers at the dealership. We walked away with a great deal on a Jeep Wrangler and a repeat customer. More

Before I came to drive the car, I asked specifically if there were any dealer mark up or add on fees. I got a reply of "no". I went there, drove the car, liked looks, color, and interior with good cargo there were any dealer mark up or add on fees. I got a reply of "no". I went there, drove the car, liked looks, color, and interior with good cargo space, but not how it drove. It only had 11,000 mile plus on it, so could not understand why the steering was very loose, the drive was loud, and the brakes were mushy. Both sales reps who talked with me were great. Yes, there was an additional appreciation package on top of the sales price, and the dealership seems to have just added VIP with pricing below the sales price to reflect that. It was not shown on the car I went to see though. So hopefully more dealers will start to be more transparent as this one is starting to do that. I got a good education on leasing as well. More