Grapevine Ford

Edge service. I highly recommend this Grapevine Ford Lincoln dealership for service. The people are most thoughtful. I worked with Alfredo and he went over everyt I highly recommend this Grapevine Ford Lincoln dealership for service. The people are most thoughtful. I worked with Alfredo and he went over everything with me. The shuttle driver back and forth from home helps so much. My Ford Edge just purrs when I get it serviced there. More

Service Department I have worked with Lauran Robinson in service ever since I bought by truck there in 2014. She always has a cheerful attitude and eager to help. She wi I have worked with Lauran Robinson in service ever since I bought by truck there in 2014. She always has a cheerful attitude and eager to help. She will call several times during the day to give updates so you will never be wondering what's going on with your vehicle. Ask for Lauran Robinson More

Amazing! Reid and Daren at Grapevine Ford are genuine, helpful and straightforward. Their years of experience and down to earth personalities made the car tra Reid and Daren at Grapevine Ford are genuine, helpful and straightforward. Their years of experience and down to earth personalities made the car trade in and buying experience easy. My next vehicle will be purchased at Grapevine Ford! More

Great service If you're looking for a friendly environment and a great place to have your automobile serviced Grapevine Ford is the place to go . I always wait whi If you're looking for a friendly environment and a great place to have your automobile serviced Grapevine Ford is the place to go . I always wait while I have my truck serviced I have a nice café get something to eat free Wi-Fi makes the time go by fast More

John Goddard is the Best Ford Service Adviser in all of DFW! If you have a Ford, the service department at Grapevine Ford ("GVF") is second to none! I have had service at three other dealerships in the DFW metr If you have a Ford, the service department at Grapevine Ford ("GVF") is second to none! I have had service at three other dealerships in the DFW metroplex and was left unhappy with each and every one of the three. One of them tried to convince me I needed almost $3K in non-warranty work done...to a very expensive SUV that was only a year old...hello? In January of 2017 I tried GVF's service department...and have been nowhere else since. This review might be a little 'wordy', but you really need to read it to appreciate the experience you will experience if you try GVF's service or dealership. My 2014 4WD SUV is still under warranty, but even when non-warranty repairs are needed, GVF has never tried to over-sell me or convince me things needed to be repaired/purchased that were not truly needed. Just last week, GVF could have easily told me I needed two new tires after having been run off the road in a near-accident which resulted in truly needing an alignment and road-forced balancing of all four tires. If I had been told "your tires need to be replaced - they can't be balanced" I would have believed it, considering how hard I hit when I was forced off the road; but instead of trying to sell me new tires right away, I was told that I could easily get another 10K miles on the tires (with normal driving wear & tear) before needing to purchase new ones at $300 a piece! In another instance, it was discovered that 3 of my 4 shocks were leaking (probably as a result of the same incident mentioned above), the replacement of which was covered by my warranty. When I inquired the price of replacing the 4th shock at my own expense, I was informed it wasn't necessary at this time and they would watch it when I come in for oil changes; if the 4th shock started leaking as well, the warranty would cover it - that a new 4th shock was not necessary. Now, how many service departments can you think of that would pass up on a sale when the customer asks? I can't think of any. Saved me from buying a $200+ part and the labor associated with it! Another big point to their favor - there is a nice-sized "brand name" car rental counter right in the service drive. How much easier can it be? Try GVF Service - you won't regret it! More

Great overall experience Salesman Ty was super great in serving the car and answering our questions and went over all the computer stuff with us and help us to get out of Grap Salesman Ty was super great in serving the car and answering our questions and went over all the computer stuff with us and help us to get out of Grapevine by letting us follow him home til we were going home to Lamesa. He couldn't have been any better than he was in other words he was excellent salesperson the "Best" I have ever had as a carsaleman More

Great overall experience Bought a new Ford Escape and absolutely love it. We used USAA's car buying service which put us in contact with 6 dealerships. We visited several and Bought a new Ford Escape and absolutely love it. We used USAA's car buying service which put us in contact with 6 dealerships. We visited several and loved working with Reid Harmon the Sr internet sales manager. He is personable and not at all a hard sell guy. When Reid was busy, he arranged for one his coworkers, Zack Krouese , to work with us. We had a great exp More

Awesome Car Buying Experience It was an awesome car buying experience. My salesman Michael was the best. He was extremely knowledgable about the vehicle i wanted. He was patience w It was an awesome car buying experience. My salesman Michael was the best. He was extremely knowledgable about the vehicle i wanted. He was patience with me and listened to my needs. He explained everything thoroughly and made the whole experience fun. The test drive was incredible learned a lot about the vehicle from Mike. I told him where i needed to be on price and trade and he made it happen. My finance guy Nick was the best !!! He guided me to the best option that made sense for me. I could not have been happier with the whole experience. Michael and Nick made me feel comfortable as they are both very honest and transparent. I will defiantly be coming back to Grapevine Ford in the future for my Ford needs. More

Very nice dealership There were some misunderstandings, but they were so helpful and truly cared about me as a customer and they cleared them up! Awesome dealer and overal There were some misunderstandings, but they were so helpful and truly cared about me as a customer and they cleared them up! Awesome dealer and overall a great experience! More

Don't bother We were passed around to multiple sales people and the sales manager was dismissive and really not enjoyable to deal with. They also failed to honor t We were passed around to multiple sales people and the sales manager was dismissive and really not enjoyable to deal with. They also failed to honor their commitments in a timely fashion. More