Grapevine Ford

No pressure! Really felt appreciated as a customer!!! The whole staff were so accommodating and they were great to work with. They are very flexible and work hard to get you the best deal possible! We wil The whole staff were so accommodating and they were great to work with. They are very flexible and work hard to get you the best deal possible! We will do business with again! More

Horrible customer svc, terrible "techs", lousy leadership Forced to return truck repeatedly for simple repairs, unable to repair or resolve issues and refused to help furthe . While truck in their custody, it Forced to return truck repeatedly for simple repairs, unable to repair or resolve issues and refused to help furthe . While truck in their custody, it was damaged, additio ally, they screwed up tailgate and door alignment, Management and owner/leadership refuse to accept responsibility for lousy service, i ability to fix anything, Ford has enacted lemon law, and I take the loss. More

Grapevine Ford Purchase experience I was initial contacted by Reid Harmon by email and phone. I prefer email so we emailed back and forth for a few weeks. Reid was very prompt and pro I was initial contacted by Reid Harmon by email and phone. I prefer email so we emailed back and forth for a few weeks. Reid was very prompt and professional in answering my questions. Once we had things figured out I let him know the two trucks I was interested in. Reid had the parked side by side so I could easily compare and drive them. Through out this purchase process Reid Harmon was really easy to work with and very straightforward. I would highly recommend Reid Harmon and Grapevine Ford to anyone looking to purchase a car. More

An Elderly Person Is Cheated First, I was called to Ft. Worth on a serious family health crisis. As an aside, I am elderly, and this trip was not easy for me. Mid-way my engine li First, I was called to Ft. Worth on a serious family health crisis. As an aside, I am elderly, and this trip was not easy for me. Mid-way my engine light came on, so I stopped at a dealership. They gave me an all-clear to get to Ft. Woth; however, they to9ld me to go to a certified Lincoln dealership before driving back to New Braunfels, Texas. My family drove me to Grapevine Ford Lincoln. I dealt with a certain man who was polite and courteous. He advise me to leave my Lincoln Town car which I did. It might be good to mention I have a bumper to bumper warranty.; however, I digress. The man called me later that day and told me this and that needed to be done. I was also told it would take three days to accomplish tasks. Then a few days later I was told the car was ready. I was driven back to the dealership and presented with a bill of $2,000.00. I almost choked. I wrote a check and left. I did not even drive the car during the week I remained in Ft. Worth. After a week's visit, I began to drive back to New Braunfels. I was half way there when the engine began to clatter. In addition, I noticed that my 20mpg gas mileage had dropped to 17 mpg. I phoned Grapevine and spoke to the same man. He told me I would have to return the car...some 450 miles... for them to correct issues. Instead I drove to a friend who owns the Goodyear store. His people could not find out what the Grapevine mechanics had done wrong. I presented him with the spread sheet I had been given. He then went to his computer, retrieved my complete file and said to me..."You were hosed by the Grapevine dealership." He then meticulously went over each item showing me he had just recently done the very same work items. My health has declined considerably; however, I can advise the dealership that I intend to write a certified letter to Mr. Carl Sewel whom I believe owns that dealership. If anyone reads this and is concerned, they may have the general manager contact me personally to refund every single cent of my transaction. I do not intend to speak with anyone other than the overall dealership manager... or Mr. Sewel If I do not hear anything within ten days, a certified letter will be sent to the owner/partners. In addition, I will file a detailed complaint with the FTC and the BBB. I have read some of these commentaries and it seems that dealership needs to clean house of certain employees. How very sad that business finds it necessary to do such things. More

Never again! So I called on 7/20/17 and got the earliest time for an appointment on 7/27/17 at 11am. I dropped my 2015 f-250 with a leak near the water pump. The s So I called on 7/20/17 and got the earliest time for an appointment on 7/27/17 at 11am. I dropped my 2015 f-250 with a leak near the water pump. The service guy said he would call that day. No call. He finally called the next day at 10am and said they are working on it. I called back for the next five hours and no body is available including the service manager. I finally took an UBER and picked up my truck. I spoke to the Director of Service as he relaxed (laying down and socializing) in his chair. He took zero ownership of poor customer service. I basically think this "service" department who is always on their cell phones, Hates customers and does not want to deal with them. More

DO NOT use the service department! DO NOT take your vehicle to Grapevine Ford Service Department! I called on Tuesday July 11 and scheduled an appt for 7:30am with AC on Thursday July 1 DO NOT take your vehicle to Grapevine Ford Service Department! I called on Tuesday July 11 and scheduled an appt for 7:30am with AC on Thursday July 13. I stressed to the lady I spoke to that my work schedule is very difficult and not flexible. I was scheduled off of work ONLY Thursday and Friday, returning to work Saturday. She assured me that would be no problem. Our appointment was made with Frank. We arrived Thursday morning and Frank advised us that the AC dept was running behind. Why would we be scheduled if the AC dept was behind already?? Explained the problem to Frank and he felt it was probably a very simple solution due to a faulty wire. I asked at that time if it would take longer than Friday, if so, we would need a loaner car. Frank told me that there were no loaner cars available but if it took longer than Friday, he would get us something to get to work. No phone call at all on Thursday from Frank. I called and left a message, no return call. No phone call from Frank on Friday. I called and left another message, no return phone call. This went on Saturday and Sunday as well. Had to miss work on Saturday & Sunday due to no transportation. Called Monday morning at 7am and left a very demanding voicemail. At this point there has been NO COMMUNICATION since Thursday morning from Ford or Frank. Frustrating to say the least. On Monday afternoon Frank called my husband and said that his car was NEXT IN LINE to look at. Are you kidding me? Ford has had the car since Thursday, no communication until the following Monday, and the car has not even been seen? He assured us that we would know somthing by close of business Monday evening. NO CALL occured. Tuesday I left yet another message. Frank called my husband back at 3pm on Tuesday stating that they could not find anything wrong with the car or the AC. Picked up the car on Tuesday evening. I lost 5 days of work and the car still has no AC in the Texas Heat. More

Awesome service Drove in hoping to get a last minute oil change before our road trip. Lauren Robertson was Awesome! She was friendly and knowledgeable about everythin Drove in hoping to get a last minute oil change before our road trip. Lauren Robertson was Awesome! She was friendly and knowledgeable about everything we asked her about. Got the oil change, tire rotation, and a car wash. Great service and less than what I would have paid elsewhere. More

New vehicle sales Worst service you will ever come across specially when you complain to the general managers they will take it as personal issue, issue started when th Worst service you will ever come across specially when you complain to the general managers they will take it as personal issue, issue started when they called me for trade in offer, I visited them next day to check the offer then I surprised that they give me the highest price for the new vehicle and the lowest for my trade I got rejected by finance for the deal cause no down payment when I agreed to pay the down payment they increase the monthly payment then I refused the offer later next day I asked for lower trim to just get the approved monthly payment but the sales due to the complaint to thier boss they didnt sumbit the application and they texted me that (we are unable to sell the vehicle at this time) after trying to contact them for 4 hours only to get reply on my case, however I got approved by another dealer with cheaper price and higher value for my trade thank you Grapevine Ford for your service More

Oil change It was fast and quick and I was out of there before the time that they told me it would be so I was very happy It was fast and quick and I was out of there before the time that they told me it would be so I was very happy More

Outstanding Purchasing Experience My salesperson Robert Manning was really outstanding.. I really wasn't planning on buying a vehicle on a rainy Sarurday afternoon, however Robert's ap My salesperson Robert Manning was really outstanding.. I really wasn't planning on buying a vehicle on a rainy Sarurday afternoon, however Robert's approach and in depth knowledge of the Lincoln MKX really impressed me and my husband.. The features are awesome--I had just finished test driving the Jaguar F-Pace but I left the dealership not feeling totally "sold" on it.. The MKX Reserve suv just blew me away and Robert's, "Let me go get one so you can test drive it and check out all the neat features on it" approach was really a winning strategy. I couldn't be happier! More