Grapevine Ford

Dysfunctional and deceptive practices I took my car to the service department for a system installation to occur at the dealership. Several days and just as many excuses later the install I took my car to the service department for a system installation to occur at the dealership. Several days and just as many excuses later the install was not completed. Too add insult to injury my vehicle’s odometer had 100 additional miles over the number documented by service when the vehicle was dropped off. No explanation was provided for the mileage overage or the delays. More

Absolute best sales experience I wanted a statement vehicle for a milestone life event and found my dream car on the Grapevine website. I visited the dealership and met Debbie and I wanted a statement vehicle for a milestone life event and found my dream car on the Grapevine website. I visited the dealership and met Debbie and Carver. They were the best! They were very accommodating and provided excellent customer service during the sales process. More

Worst dealership I’ve ever dealt with Dishonest, doubletalking, lying crooks. Told lie after lie, got caught in all of them and passed it off as “that’s what I was told by so-and-so”. The Dishonest, doubletalking, lying crooks. Told lie after lie, got caught in all of them and passed it off as “that’s what I was told by so-and-so”. The sales manager David was the biggest xxx of them all. The only person that tried to make it right was the finance guy. I wouldn’t recommend this place to anyone. I’m still waiting on a call from the GM a week later. I work in Grapevine with 750 employees and I’ll share with them my experience. I am also screenshoting this review and posting it on FB and Twitter. Y’all are awful. More

Great Dealership! I bought 2 cars from Grapevine Ford and have used there service department for a number of years. I have never been disappointed with any experience I bought 2 cars from Grapevine Ford and have used there service department for a number of years. I have never been disappointed with any experience or Service Adviser I have dealt with. More

Worst customer service Ever !!! Worst customer service I've ever experienced. Took my 2013 Ford Fusion in 2yrs ago to get repaired for one of "9" recalls which had to be towed beca Worst customer service I've ever experienced. Took my 2013 Ford Fusion in 2yrs ago to get repaired for one of "9" recalls which had to be towed because the doors wouldn't close due to defective locks. Have been in for numerous recalls & each time they say its fixed .... & had to go back 6 times over the span of a yr to finally fix just one of the recalls/ problem. Darren, the service advisor xx's each time & says it's fixed when you know damm well it's not.....& the service manager Clarence is even worse - Has a Hillbilly bad attitude from the start. Took car in around a month ago because the needle went to red/overheating & brought it in to have fixed & concern for the the overheating defective sensor "recall" . They did "their test" & said everything was "OK" - ABSOLUTE xx - & their so called solution was to top off the fluid. Told Darren that was xx & told him your not fixing the root cause & said I know it's going to do the exact same thing - sure enough, just over a month, exact same thing happens!!! Have it towed back. Service manager Clarence (with bad attitude) says it would cost me $600 to fix..... & that apparently my car was just fine when I brought it in last month - that I had just brought it in for the recall & it tested OK...... & apparently Darren lied & said I just brought it in for the recall, & not because the car was overheating - Absolute Bullxxxxttt liar !! So now their going to charge me $600 & still have concern that root cause is not fixed. Clarence & Darren - You xxxxxxxx LIARS !!!!! More

Great dealership We have been customers of this dealership since 2012 when we purchased a used Edge from another dealership. Once we had our car serviced there, we st We have been customers of this dealership since 2012 when we purchased a used Edge from another dealership. Once we had our car serviced there, we stopped going anywhere else because of the responsive of the service department. We purchased a pre-owned F150 in March and then just a week ago, we found ourselves needing another car unexpectedly. To say we were not in the mood to buy a car would be an understatement. So I am pleasantly surprised to be reporting that we had an excellent experience purchasing a pre-owned 2017 Ford Escape. Ty Young and Carver Rademacher went above and beyond! They were flexible, professional and friendly throughout the process. My husband and I both have odd work schedules and they worked with us to get this all done without complaint. We were unsure as to what model we wanted to buy and they never complained when I asked to test drive the first, second, or third different model. We were already customers of Grapevine Ford but Carver and Ty have strengthened that relationship. We could not have asked for a better experience and would recommend working with either of them when buying a car. More

Vince61 Fast and friendly very helpful. I would recommend this Dealership to my friends and family. I love taking my Vehicles to Dealership. Great Customer Se Fast and friendly very helpful. I would recommend this Dealership to my friends and family. I love taking my Vehicles to Dealership. Great Customer Service.. Thank you More

New F250 These group of folks here bend over backwards to make sure your happy!! We’ve been coming here for 10 years and will not go anywhere else. It’s cons These group of folks here bend over backwards to make sure your happy!! We’ve been coming here for 10 years and will not go anywhere else. It’s consistanly 5 Star Service - wether its the service department or sales department. More

GMC Yukon Ty was great from the beginning co tinier to reach out and stayed in touch throughout the car buying process. Managers were helpful along with finance Ty was great from the beginning co tinier to reach out and stayed in touch throughout the car buying process. Managers were helpful along with finance More

Buying experience Your sales team listened to what I wanted in a automobile, not just what they had in inventory for 2017 Matthew Bradshaw my sales rep picked me up at Your sales team listened to what I wanted in a automobile, not just what they had in inventory for 2017 Matthew Bradshaw my sales rep picked me up at my house the next day after I purchased the SUV and brought me into the dealership so I could pick up my SUV after I mentioned I would call Uber to bring me to the dealership. The sales department really wanted this to be a good experience not just another sale. I definitely will be back on my wife's next purchase. More