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Grapevine Ford

Grapevine, TX

4.4
1,025 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,025 reviews

December 13, 2023

They tacked on another $4500 on top of the price listed on cars.com for “accessories”. They were not willing to negotiate. Offered me $16k for my trade. Caravana offered $24k online. Would not recommen More

by Linc1580
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Weird name
Dec 13, 2023 -

Grapevine Ford responded

Hi. Thank you for the feedback, and I am very sorry you felt misled. Here at Grapevine Ford, we always want to do everything in our power to get our customers the best deal possible on their vehicle. We will be looking into your complaint further to address the issues you came across. We’d like to discuss your complaints and see if there’s anything we can do to address these concerns. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

December 07, 2023

Blane Castorena has & is going above & beyond to help me with Ford HQ mistake that he's trying to fix More

by longhornkelley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blane Castorena
Dec 08, 2023 -

Grapevine Ford responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

December 04, 2023

They were prepared with the vehicle we wanted to see even after short notice on a busy Saturday. They listened well and explained questions I had thru the process. I appreciate the Team at Grapevine Ford, More

by bpgleitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Conant
Dec 04, 2023 -

Grapevine Ford responded

I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director

December 03, 2023

The sales team here was Very nice and Very quick. Thank you for your time. More

by J$$$
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t recall a Nikki. We met with a Tony and a Greg and that’s it.
Dec 04, 2023 -

Grapevine Ford responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

November 29, 2023

Great experience at Grapevine Ford. Abishai was a very helpful, no pressure sales rep that helped me explore all options. Purchase and finance process went incredibly smoothly. Would More

by tom.hudnall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abishai
Nov 30, 2023 -

Grapevine Ford responded

I’m glad you had a great experience, Tom. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

November 26, 2023

I appreciate the team and their assistance to move quickly to provide transportation. My sales Rep did a great job providing vehicles that were readily available that would meet my needs. More

by YaYa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
M. Johnson, G Anzaldua
Nov 27, 2023 -

Grapevine Ford responded

I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director

November 20, 2023

Great customer service. All my need were met with the vehicle I purchased. Michale and Greg made my purchase very smooth and fast More

by tania
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Massey
Nov 21, 2023 -

Grapevine Ford responded

I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director

November 06, 2023

Nice very helpful everyone treats you with a smile and great attitude I recommend This Dealership to anyone Love my Mustang GT I might apply for a job Here myself because of the atmosphere More

by pointguard04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Allison and wilie
Nov 07, 2023 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

October 27, 2023

Although we did not end up purchasing a vehicle, Sang was very forthcoming with answering all our many questions. Next time we get ready to buy a vehicle, we will start here. More

by DeAnn
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Oct 30, 2023 -

Grapevine Ford responded

Thank you! It means a lot to us to know that our team member, Sang, left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director

October 25, 2023

Sang was great. He took the time to go over the numbers, and explain to me why they don't match what the website said...and he took time to go over the features of t More

by harryowens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sang Nguyen
Oct 26, 2023 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

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