Grapevine Ford

Two purchases were great now 10-20% hight then sticker. I have bought two vehicles from Grapevine Ford and everything was great but now they are engaging in faulty and deceptive advertising. Grapevine Ford I have bought two vehicles from Grapevine Ford and everything was great but now they are engaging in faulty and deceptive advertising. Grapevine Ford post the MSRP on their website but the actual resale could be 20% higher. It is acceptable to add a premium due to demand and availability but they need to make that clear on advertising and sticker price. All other dealerships advertise true price. Very disappointed as they were very straight forward in the past. More

Excellent service and no xx Gary my salesman in used cars got me exactly what I was looking for, and for the money I wanted to spend. Great experience!! I am a customer for life Gary my salesman in used cars got me exactly what I was looking for, and for the money I wanted to spend. Great experience!! I am a customer for life now!! More

Overall good car buying experience Communication was great. Did the entire deal over text. Ty Young will be straight with you. The Lincoln Navigator we looked at and bought was clean Communication was great. Did the entire deal over text. Ty Young will be straight with you. The Lincoln Navigator we looked at and bought was clean and ready to test drive when we got there. Be aware, however...they are going to sell you a warranty. When you go back to finance, expect to pay a little more than you thought (per month) to get the terms you want AND you can purchase a 3 year 36,000 mile extended warranty. It covers a lot so it's not a bad deal. Would have liked to have known that ahead of time. That's just the car business I guess. All in all, I'd recommend buying from Grapevine Ford. More

Excellent experience buying my card with Rob Thurber I had an excellent experience buying my Ford Escape mainly for the attendance I received from Rob Thurber. I am from Brazil and I do not have English I had an excellent experience buying my Ford Escape mainly for the attendance I received from Rob Thurber. I am from Brazil and I do not have English as first language, but Rob did his best to explain to me again everything I needed to know and offer the best care I have ever had. I have bought other cars in my country, but the service I had here was excellent and above expectations. If everyone who works in the Grapevine Ford has the same attitude and professionalism, surely Ford will be very successful. I have already indicated Rob to several other friends who are looking for cars and I hope that soon he can also help them. Rob, thanks for the help and congratulations for the excellent service buddy. Thank you. More

Fantastic Dealership! Ge see Michael Massey! The best buying experience EVER!! Michael Massey and Zach Ziba are rock stars!!! Very fair on my trade in and on the car I purchased! This is the firs The best buying experience EVER!! Michael Massey and Zach Ziba are rock stars!!! Very fair on my trade in and on the car I purchased! This is the first time I can say I am a huge fan of a dealership. More

Excellent Customer Service Robert was so helpful and patient with me. Went over every option available until I found my perfect fit. Everyone in the building was friendly and we Robert was so helpful and patient with me. Went over every option available until I found my perfect fit. Everyone in the building was friendly and welcoming. I felt very comfortable during the entire process. More

Excellent customer service and flexibility Ty and Darrin were extremely helpful with our Ford Edge purchase. Worked with us until we got the payments we were comfortable with and did not pressu Ty and Darrin were extremely helpful with our Ford Edge purchase. Worked with us until we got the payments we were comfortable with and did not pressure us into something we didn't want. Would defently recommend to friends. More

This Dealership is a Joke (I know its long but please read!) Seriously worst dealership I ever had to deal with! I know going to a dealership is usually not a fun experience and they all want to get as much mone Seriously worst dealership I ever had to deal with! I know going to a dealership is usually not a fun experience and they all want to get as much money out of you as possible but this place is by far the worst. First off they put amazing prices on their website for vehicles and once you call or actually go to the dealership to check it out the car is either " just sold this past week" or they will make up a fee and add a ridiculous amount of money to it. Oh and if your wanting to trade your car in, don't expect to get anything Kelly Blue Book, NADA, or any other online website thinks the trade in value is. Apparently they just make their own price up for that too. So, I went in there to take a look at a new 2018 mustang and trade my 2014 mustang in which has 55,000 miles, only been washed by hand, only used royal purple oil for oil changes, and I put close to $1,000 into it putting custom leather seat covers in it, adding weather tech floor mats, and tinted the windows with a lifetime guarantee. They wanted to give me $8,500 for trading it in. I told the sales rep I looked it up on Kelly Blue Book and it says the trade in value is $11,059 not including the money I put in it. He said KBB is a western company and that they use NADA. So, I looked up the NADA trade in value. The NADA clean trade in value is $11,575. Then, I was talking to a sales manager trying to negotiate a price and I told him about the NADA trade in value, and no joke he tells me they don’t use NADA to look at trade in values, they use this other website. I can’t remember what that site was called. To make this story short, we couldn't come to agreement on the trade in or the final price of the car. Two days later, I look online and find a New 2018 Ford Raptor at the same dealership for $51,080. Amazing price right! So when I called them and tried to see if they still have it in stock and see what the price was, the person I talked to said there was not any sale reps in the dealership at the moment and they would call me back as soon as one comes in. This was at 8:15 am they open at 7:00 am. That seemed kind of fishy to me. So I had a friend of mine call them 5 minutes later, and guess who answers, a sales rep. He told my friend the vehicle is in stock, but you need to add a $10,000 fee to the MSRP sticker price, so the final price is $61,000. 45 minutes later a female sales rep gave me a call. This sales rep said the vehicle is in stock but you have to add $15,000 to the MSRP sticker price. I said why do you have to add $15,000? And no lie, she stuttered and actually took a while to come up with an excuse as to why they add that much to it. She then asked me if I wanted to come see it and I said I only wanted to come see it if I can get it for the price you advertised on your website. She then said, “Ya we can’t sell it to you for that price". I then texted the sticker for the vehicle to the sales rep I talked to about the mustang. He texted me back saying, "yes that vehicle is in stock". I then texted him if he wanted to sell a truck today and sell me for the price on their website and on the sticker then I will come up there and purchase it that day. You probably guessed it he never texted me back. So if you want some advice, I would not go to this dealership. All they do is play games, make up numbers, and try to screw people over. If you see a good price online for this dealership just add a minimum of $10,000 to it and that’s the real price. Also, I would never trade my car into this place. Expect to get a couple thousand dollars less than what the trade in value should be. More