Grapevine Ford

Highly recommend Matthew Hoopes! Matthew Hoopes was knowledgeable, fast and friendly. HIGHLY recommend! Made the process easy and kept us under budget! Cameron was also very helpful i Matthew Hoopes was knowledgeable, fast and friendly. HIGHLY recommend! Made the process easy and kept us under budget! Cameron was also very helpful in finance. Overall wonderful dealership. Call Matthew Hoopes today if your in need! More

Super experience!! My experience could not have been better at Grapevine Ford!! Searching for used Explorer and started by communicating through their internet site with My experience could not have been better at Grapevine Ford!! Searching for used Explorer and started by communicating through their internet site with Debi Harvey and she was great. Debi helped us find the exact car we were looking for and we drove to Grapevine to see it. It was a 2015 Explorer with low miles, excellent condition and great price!! They are even putting new tires and brakes on it!! Everyone we dealt with was great and super friendly and professional. We purchased a extended coverage plan and are happy that any problems that might accur will be fixed!! Dealership was clean, friendly and so helpful that we will be back for our maintenance and will totally recommend to others!!! Thanks for a GREAT car buying experience!!👍 More

Find another dealer I have bought 2 F-150s at this dealer, last one was $47k and they want to make me pay for a rental car for warranty work and a recall notice. Unbelie I have bought 2 F-150s at this dealer, last one was $47k and they want to make me pay for a rental car for warranty work and a recall notice. Unbelievable that you spend this much on a truck and they provide awful service. The master cylinder went out in this truck and it took them a week to fix. My wife's Lexus was less money and you get top rated service. So frustrating!! More

Easy to work with. Did a great job. Very easy to work with and were transparent through the entire process. Will recommend to others to buy their next car here Did a great job. Very easy to work with and were transparent through the entire process. Will recommend to others to buy their next car here More

Just Do Your Job, PLEASE! The worst experience dealing with people and a dealership in my life. Horrible customer service, reluctant to acknowledge mistakes and take responsibi The worst experience dealing with people and a dealership in my life. Horrible customer service, reluctant to acknowledge mistakes and take responsibility, unprofessional communication, or none at all from sales to management. Purchased a "supposed" Certified Pre-Owned 2014 Mustang on May 11, 2018 and have regretted it ever since. I was expecting the 172-point inspection to give me assurance of a reliabile, mostly damage free, vehicle with low mileage. Not at all what I received. Every negative issue with vehicle was the "previous owner's fault or doing", as stated by management. After certifying a vehicle by, and for, Ford, I am concerned by the issues that would not have passed even my inspection, that passed and qualified this vehicle to be a CPO vehicle. I purchased vehicle from dealership not previous owner, so if there were discrepancies or issues not up to Grapevine Ford 'standards', they should have been corrected before selling it, period. This vehicle was purchased for a graduation present for son, but I have not been able to give to him because of these & other issues. It has now been at dealership for a 7 days, when I was given a 3-4 day status that included a weekend. Do you think anyone had the common courtesy to provide me an update? No, and when I call for an update, I get a 'smug' attitude and a statement, 'Okay, if you want me to call and say there's no information, then I'll call and say there's no information". I guess he gets the smugness from his boss who had previously stated, he needed to hurry up and get my car fixed, cause he couldn't sell the 'loaner' with me driving it. Wow...and they wonder why people complain about their dealership. Sir, I have no interest in driving a Ford Fusion, period. We are here, because your dealership has failed in doing its' job. The sale of MY VEHICLE is in question and should be your priority to get it right, NOT the sale of a 'loaner'. Someone, if not the subordinate, who feels after a week that there's no information to provide ,should have called me after they realized it was going to take longer than promised/told; definitely before I called them (7 days later). Also, especially since my issues were treated as trivial when I brought it in. I was now being provided with "information" that my car isn't ready, and is still on the first issue to be corrected. So, I guess my plans don't matter? That 'no information' is now infringing on my family vacation, college, and other summer plans. I REALLY JUST WANT MY MONEY BACK AND THEY CAN KEEP IT. I NEVER WANT TO DEAL WITH THEM EVER IN LIFE. I DON'T WANT THE WARRANTY THERE EITHER. I have patiently tried to resolve issues (4 emails so far) even with Sr. management, with no response or phone call from them either. I was finally able to make an appt. with Tracy, Asst. GM., after not being able to communicate professionally with a Mr. Kaba in finance. (horrible). After an hour long conversation with her, I was so stressed out that I had to go to emergency room and cancel that next day appt. Even though she was able to communicate with me in a professional tone and manner, the many issues with vehicle including: no CPO paperwork provided as of yet, no signed contract received at dealership on day of signing, lack of respect or acknowledgement to previous emails and concerns, & providing a huge cash down payment for the vehicle, and the feeling of being taken advantage of by finance, I had a serious panic/anxiety attack after speaking with her. How hard is it for salesman/designated employee to call customer and see if they are happy with purchase or have issues? How hard is it to respond to an email or forward email to someone who can/does respond and RESOLVE issues? How hard is it to update customer w/status of vehicle that will take longer than stated? How hard is it to not belittle, downtalk, or make satirical comments to customer and remain professional? I was also told, "I will have Tracy give you a shout". A shout?? Is this a professional place of business?? Such a Beautiful dealership, but it's just a cover for the "ugliness" waiting for you inside. BUYER BEWARE!! If I was the owner, I would definitely be embarrassed and very disappointed in my team. More

Best in Texas! Bought new 2018 Taurus from them, my fifth new Ford from them, they are very concerned about customers and care and service, everytime I'm there! Sal Bought new 2018 Taurus from them, my fifth new Ford from them, they are very concerned about customers and care and service, everytime I'm there! Sales people are curtious and helpful, best Ford -Linclon dealer in DFW area! # 1 in my book! Recommend to everyone! More

service I purchased a lincoln mkx in 2014. at your dealership , and recently had it towed in for service , no one told me there were no loaner vehicles availa I purchased a lincoln mkx in 2014. at your dealership , and recently had it towed in for service , no one told me there were no loaner vehicles available. Also the service manager, Jeremy, failed to inform me that it would be two weeks before the vehicle would even be looked at.. I had to get a neighbor to take me to pick it up and take it elsewhere, where it was looked at immediately, and was only the battery, and was fixed immediately. I will never refer anyone to your dealership, and will never purchase a vehicle there. Very poor communication and lack of customer service! Kay Anglin More

New purchase Working with Jose with new car sales was awesome! He achieved all our needs when buying from him, I would highly recommend buying from Jose and going Working with Jose with new car sales was awesome! He achieved all our needs when buying from him, I would highly recommend buying from Jose and going to Grapevine Ford.. More

Matthew Hopper earned my future business Matthew Hoopes worked hard at getting a deal for me. He seemed to cares about his job and the customers need. I would recommend taking to him when buy Matthew Hoopes worked hard at getting a deal for me. He seemed to cares about his job and the customers need. I would recommend taking to him when buying. More