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Grapevine Ford

Grapevine, TX

4.4
1,025 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,025 reviews

March 07, 2024

I just purchased a second vehicles from grapevine ford and I can honestly say it won’t be the last. Thank you! More

by Carrillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maxwell Wilkenson
Mar 07, 2024 -

Grapevine Ford responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director

February 22, 2024

I found Grapevine Lincoln to be a great place to purchase a new Lincoln. Everyone was so helpful and professional. Chris was such an accommodating salesman and met our every need. All of the staff were very More

by lwebb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Joel, Zach
Feb 22, 2024 -

Grapevine Ford responded

Thank you so much for the review! The Grapevine Lincoln team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

February 21, 2024

Personal, professional, customer focused! Abhishai in sales, Thanh in finance, and Sajmira in service are a world class team! More

by mjkloss899
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abhishai, Thanh, and Sajmira
Feb 21, 2024 -

Grapevine Ford responded

I am happy to hear our team was able to help, Mike. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director

February 16, 2024

In my previous review. They made good on their mistake, retrieved the truck and made a deal. Sube was outstanding and didn't have control of the previous situation. What ha More

by gadkinsCarGuy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sube; Thanh Nguyen
Feb 16, 2024 -

Grapevine Ford responded

Hi, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

Feb 18, 2024 -

gadkinsCarGuy responded

In my previous review. They made good on their mistake, retrieved the truck and made a deal. Sube was outstanding and didn't have control of the previous situation. What had happened was out of his control but once he got the control back he handled it like a true professional. My experience was very professional and they owned the mistake. I am impressed with the overall experience of ownership and the williness to fix the mistake. Thanh Nguyen the finance manager was awsome to work with and understood the value of customer service.

February 03, 2024

Great job. Great salesman. Great selection. I do love my new vehicle. They were worth the drive. More

by Beccaconnell04
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerrod
Feb 05, 2024 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

January 27, 2024

We really appreciate and love Grapevine Ford! ! They were low pressure but very attentive and ready to help in all aspects of what we were looking for, how we wanted to pay, making the whole ordea More

by daleindfw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dion, Andrew, and Will
Jan 29, 2024 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

December 29, 2023

Everything was done wright no problems was treat well dealership was nice and clean too More

by Lynn Melton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Klett And Matthew Hooped
Jan 02, 2024 -

Grapevine Ford responded

I'm happy to hear it, Lynn! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

December 24, 2023

Chris was our salesman and he was the best. So many times we have purchased vehicles and the salesman did not have a clue. He was well prepared for our visit and very knowledgeable about the ca More

by derrickmcmillan70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris A.
Dec 26, 2023 -

Grapevine Ford responded

Thank you! It means a lot to us to know that our team member, Chris, left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director

December 20, 2023

Grapevine Ford is wonderful, you will love the people, good buying experience, the prods outstanding More

by re.harness
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Big Kevin
Dec 21, 2023 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

December 17, 2023

Traded my 2017 Jeep Rubicon for a 2023 Ford Bronco Wildtrak. Was treated fairly on the trade and pricing of the new vehicle. Sales and Finace team were professional and prompt. More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew, Aaron, Cameron, Joel
Dec 18, 2023 -

Grapevine Ford responded

I’m glad you had a great experience, Greg. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

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