Grapevine Ford

Professional, understanding, funny, caring, integrity Grapevine Ford far exceeded my expectations! Blane and Zachary are amazing. Blane listened to our needs and wants and absolutely picked out the righ Grapevine Ford far exceeded my expectations! Blane and Zachary are amazing. Blane listened to our needs and wants and absolutely picked out the right car! He is honest, patient and a great guy! Zachary made the financing and paperwork process seamless. They stayed until the deal was done.....midnight! They are my go to dealership! Thanks guys! More

Straight forward and excellent Started with a warm welcome at the door followed by great customer customer service! Our sales consultant, Michael Ellsworth was very professional an Started with a warm welcome at the door followed by great customer customer service! Our sales consultant, Michael Ellsworth was very professional and transparent with what they could and couldn’t do for us. He exceeded our expectations throughout the process. Zach Ziba in the finance department also was great. Most painless financing process of any vehicle we have bought in the past. Overall it was a great experience! They did forget to fill the tank with gas before we headed home though. More

DON'T EXPECT ANYONE TO DO WHAT THEY SAY THEY WILL I had totaled my car and was trying to find a new one. I knew what I wanted and I needed to make the best deal possible that I could afford. Grapevin I had totaled my car and was trying to find a new one. I knew what I wanted and I needed to make the best deal possible that I could afford. Grapevine Ford had the car that I wanted, but when I told them what I was willing to pay I was told that they would see what they could do and call me the next day. They never called me the next day. I called back and asked why I hadn't been called back about the deal I was asking for. I didn't get an answer, just an apology and promise to call back later. Again, no call back. When I called again to ask why I hadn't been called back I was told that the car had been sold to someone else so they didn't call me. It seemed like they were stalling until they could sell the car to someone else for their asking price. Then they wanted me to come back to look at other vehicles. I reluctantly told them I would the next day. In the meantime I got online and found what I wanted at another dealership. I went there the next morning and did a test drive. They were willing to make the deal I wanted if I would purchase the car before I left. I left there as the owner of the new car that I wanted. Grapevine Ford's asking price for the car I wanted was less than the one at the other dealership. They didn't want to take my offer, but the other dealership made my deal even though their car was priced higher than the one at Grapevine Ford. All I can say is don't waste your time with Grapevine Ford. You may have to drive a little further to get what you want, but it will be totally worth it. More

Terrible experience dealing with grapevine ford Fransicso and Kurt or Kirk (not sure what he said) were the most unprofessional people I have ever dealt with at a dealership. They were both extremel Fransicso and Kurt or Kirk (not sure what he said) were the most unprofessional people I have ever dealt with at a dealership. They were both extremely disrespectful and argumentative. I would have been more than happy to follow their procedure if they had told me about their procedure. I'm not mad that they would not make me an offer on my car / trade in. My issue was how they treated me during and after the experience. I feel like after driving 30 miles at their request kurt/Kirk could have at least come out and talk to me not send me a text telling me they weren't going to make an offer. It would have also been great if they were not both extremely diasrespectful in the way they were talking to me on the phone when I called to ask why they would not at least make an offer after asking me to drive that far. Yes I will admit that I stopped to their level and got mad while I was on the phone and I apologize for that but had they been professional it would have never come to that. More

Can not reach service advisors Called the dealer multiple times. Service dept always rolls to receptionist on sales floor who takes a message and service advisor will call back. Se Called the dealer multiple times. Service dept always rolls to receptionist on sales floor who takes a message and service advisor will call back. Service advisors never call back. Guideline is to book appt online. I was trying yo find out if they had airbag parts before booking an appt. More

Great Sales for new truck with Blane Castrones Blane was direct and to the point, we shopped many Ford Dealerships, however he sold us with Grapevine and the promise to excel at customer service. Blane was direct and to the point, we shopped many Ford Dealerships, however he sold us with Grapevine and the promise to excel at customer service. More

30k service on 2016 Explorer, over $1000 Came in asking for just an oil change and multi-point inspection, vehicle had 29k miles. Claimed several items were required as part of 30k service "b Came in asking for just an oil change and multi-point inspection, vehicle had 29k miles. Claimed several items were required as part of 30k service "because that is what the iPad says" on a gently driven 2016 Explorer (e.g. several fluid changes, cleaning, alignment). I said ok but only for work that is required, service advisor looked me in the eye and said "absolutely". I later learned from Ford most of the work was not required. Should have been less than a $500 service. Even for the work done, seems grossly overcharged, service took them about 3 hours to complete and cost over $1000, materials were probably $100. Invoice total did not make sense relative to quotes provided for individual services performed. Was promised opportunity to discuss necessity of work performed with technician upon pickup, when I arrived was told technician did not want to speak. Service advisor was unable to articulate why extra services were necessary. Fourth or fifth visit in 2 years and will be the last. More

Wasgood People friendly helpful very knowledgeable about car I wanted to purchase. All sales people very helpful Enjoyed doing business with this dealership People friendly helpful very knowledgeable about car I wanted to purchase. All sales people very helpful Enjoyed doing business with this dealership.Just thought the process shoul b more express like. Too long from beginning to end More

Great buying experience! Jose was great to work with and helped us get the car we wanted for the best price. Will work with him again in the future! Jose was great to work with and helped us get the car we wanted for the best price. Will work with him again in the future! More

Refuse to help with airbag recall I have been trying to get my Takata airbag recall handled, but need a courtesy vehicle. Have called numerous times and am told someone will call me b I have been trying to get my Takata airbag recall handled, but need a courtesy vehicle. Have called numerous times and am told someone will call me back to schedule. This has been going on for over a year now. They do not call back and help with getting this scheduled. This was my second Mustang I bought from the dealership. Had a great service person with the first, but after buying this one, I will never deal with this place again. I wouldn't even give them one star, but was forced to put something. More