Grapevine Ford

Awesome service!! Grapevine Ford is a super bowl team of employees! Every employee I dealt with gave spectacular service and that’s why I continually return to do busin Grapevine Ford is a super bowl team of employees! Every employee I dealt with gave spectacular service and that’s why I continually return to do business with these folks. More

Faster than I expected Andrew B. did a great job. First, he reached back out to me after I had met with previously about a possible purchase. When I said let’s do it, it w Andrew B. did a great job. First, he reached back out to me after I had met with previously about a possible purchase. When I said let’s do it, it was 6:30 pm, and I was at the house. He sent me application for credit, let me know immediately when it was approved, and started all paperwork. I didn’t even leave my house until 7:45 pm, arrived at dealership at 8:10 pm, and was driving away in new vehicle by 8:45 pm. Easy as could be!! Great job Andrew! More

Good experience Better than most dealerships I will use them again Keep up the great work and expedited process. Will buy again for next car Yay booger Better than most dealerships I will use them again Keep up the great work and expedited process. Will buy again for next car Yay booger More

Shady offerings I was working a purchase on a 2 year old vehicle. Price asked was fair and they weren't willing to negotiate, but as I said it was fair. I was present I was working a purchase on a 2 year old vehicle. Price asked was fair and they weren't willing to negotiate, but as I said it was fair. I was presented an offer that included a $2K service contract and $1199 fee to buff out some paint imperfections and add 1 key fob, with an 6.9% APR(I'm preapproved for <4% at my credit union). This was a turn-off for me. I decided to just pay cash outright and the salesman informed me that I would need to pay a $1000 fee to do so, since they would be losing revenue from financing. I decided to bounce. Turned out well as I found a vehicle that was one yr newer and they gave me a 3.4% apr. I'm not saying their unscrupulous, but you need to watch the things they slide in that you dont request. More

Great service from Edward Sauceda Service Advisor Edward Sauceda when asking about my tires and oil change went over and beyond to answer questions with professionalism . He’s very kn Service Advisor Edward Sauceda when asking about my tires and oil change went over and beyond to answer questions with professionalism . He’s very knowledgeable. Thank you Eva Manhard More

Recall work I just got off the phone with the service manager, my Raptor needs recall work to replace a seatbelt bolt. It been there for a about a week and still I just got off the phone with the service manager, my Raptor needs recall work to replace a seatbelt bolt. It been there for a about a week and still has not been looked at . I keep hearing it will be looked at “tomorrow” except tomorrow never comes. I should have turned around and left when the kid demands my keys. More

Expedition purchase Purchased a new Expedition for my wife! Cameron Hedblom was amazing! Such a smooth and hassle free process from sales to finance and introduction to t Purchased a new Expedition for my wife! Cameron Hedblom was amazing! Such a smooth and hassle free process from sales to finance and introduction to the service department. Thank you Grapevine Ford More

They took the time to help me get what I really wanted I was looking for a certain vehicle and Andrew took the time to show me the best options for finance. I got the exact truck that I wanted for a price I was looking for a certain vehicle and Andrew took the time to show me the best options for finance. I got the exact truck that I wanted for a price that worked for myself and Grapevine Ford. Very friendly and helpful staff, I will recommend Grapevine Ford when friends or family are shopping for a new vehicle. More

2019 XL Transit Cargo SWB Van Purchase We were able to all work together in order to get a fair price for all. Staff very eager and helpful. Able to make purchase in one half day. We were able to all work together in order to get a fair price for all. Staff very eager and helpful. Able to make purchase in one half day. More

Seriously Unethical I believe in honesty and sharing information that feel ppl should have and make their own judgements and save themselves problems later. We have own I believe in honesty and sharing information that feel ppl should have and make their own judgements and save themselves problems later. We have owned 4 Ford Expeditions and like Ford. We purchased our last Ford from Grapevine Ford and thus continued going to them for our service. We had an incident a couple of years ago where we were told by service that we needed something that it turns out we DID NOT. We brought the supposed problem to be evaluated at another Ford dealership and we were told the problem didn't exist. After alot of time and energy Grapevine Ford admitted their wrong and made it right, but I put a high emphasis on alot of work to make them accept responsibility of wrong doing (down right unethical in my opinion). In May I brought my car in for a oil change and left with an estimate of over $5500 of recommended things. Recently our son brought his car in for an oil change and he was told by the advisor that is tie end rods were in critical need of repair and recommended he fix them right then. My husband was called and he determined he needed to get another opinion. Two mechanics looked at the vehicle and determined that there was no problem with tie end rods. We met with the tech, advisor and supervisor to have the vehicle put up on rack and the tech put his hands on tires and said see they are bad. We asked him to do it at the brand new car next to his car which was also up on rack and it looked exactly the same. They had every opportunity to back step and admit it was a incorrect call and didn't We went and talked to the person that was involved in my expedition and he said let me look at and I said the car is gone but we will have one more mechanic look at it and then call him Another mechanic looked at it and said the tie end rods are tight and fine and wouldnt recommend anything be done because nothing needed to be done. A call was made to the second person and the GM of the dealership. We never received any call back. Not one. I called and talked to the second supervisor and all he said was well thanks for calling and bye. Sad that a dealership has such little regard for morals and ethical behavior. More