Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grapevine Ford
Grapevine, TX
1,026 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,026 reviews
April 09, 2019
Awesome Pete is always awesome. Only thing the techs decided not to balance my tires when they did the tire rotation now I have a bumpier ride Pete is always awesome. Only thing the techs decided not to balance my tires when they did the tire rotation now I have a bumpier ride More
by mayhem30
Employees Worked With
Pete
April 05, 2019
Excellent service As always, Daryl endures I get excellent and prompt service At a reasonable price. I can count on that. We always bring our vehicles there because of As always, Daryl endures I get excellent and prompt service At a reasonable price. I can count on that. We always bring our vehicles there because of that More
by BobbiR
Employees Worked With
Datum Hayden
April 02, 2019
Grapevine Ford is Outstanding! This was my first time at Grapevine Ford-Lincoln. I brought my vehicle to the Service Dept for a recall on my vehicle. I was pleasantly greeted by And This was my first time at Grapevine Ford-Lincoln. I brought my vehicle to the Service Dept for a recall on my vehicle. I was pleasantly greeted by Andrew Shannon who works in the Service Dept. He was so helpful and kind. Andrew kept me up to date on the status of my car and made sure I was comfortable while waiting. I have never been to a Service Dept quite like Grapevine Ford-Lincoln. I would highly recommend asking for Andrew. 100% satisfied customer. More
by OkieGirl
Employees Worked With
Andrew Shannon
April 02, 2019
Excellent Service Advisor Andrew was friendly, explained the services that would be done clearly and competently, and kept me updated throughout the appointment. He answered a Andrew was friendly, explained the services that would be done clearly and competently, and kept me updated throughout the appointment. He answered all of my questions satisfactorily. Thanks, Andrew! More
by SMoyer
Employees Worked With
Andrew Shannon
April 01, 2019
F150 Purchase Devin understood my requirements. Even though it was late in the day he showed me 3 vehicles. Would recommend the dealer. I hope the service departmen Devin understood my requirements. Even though it was late in the day he showed me 3 vehicles. Would recommend the dealer. I hope the service department is as good as sales? More
by Dmmatos1
Employees Worked With
Devin Bear, Cameron Martin
April 01, 2019
Great value at a great price! I was treated respectfully and curiously. Jay Stoud worked hard to find me the right car at the right price for my budget! Great experience! I was treated respectfully and curiously. Jay Stoud worked hard to find me the right car at the right price for my budget! Great experience! More
by Ford review
Employees Worked With
Jay Stroud
March 31, 2019
My New Car Purchase Great afternoon at Grapevine Ford purchasing new Vehicle for my wife. They were VERY busy, but did a wonderful job assisting me and keeping me informe Great afternoon at Grapevine Ford purchasing new Vehicle for my wife. They were VERY busy, but did a wonderful job assisting me and keeping me informed during my purchase. Everyone was helpful. 100% satisfied! Would highly recommend.them to all! More
by GoingGodsWay
Employees Worked With
Devin Beat - All Were Great!, Nikki Van Doran
March 30, 2019
Nice and smooth Kevin and the crew made my experience very nice. I had to travel a long distance to get home, So they helped the process move right along to accommo Kevin and the crew made my experience very nice. I had to travel a long distance to get home, So they helped the process move right along to accommodate my needs. Great deal also! More
by Jet575
Employees Worked With
Kevin
March 30, 2019
Is “Certified Pre-Owned” really that great? I had a pretty good buying experience, however a few months later, I scheduled an appointment to have my F-150 King Ranch (certified preowned) to hav I had a pretty good buying experience, however a few months later, I scheduled an appointment to have my F-150 King Ranch (certified preowned) to have an oil change & a couple of minor covered repairs done. I left the truck with them Wednesday-Tuesday & was told the warranty work still was not done. I called to speak with a manager- they said they would call me back. 2weeks later- still no call! I picked up my truck 6 days after dropping off & was told I would still be in the “que” for my repairs. Now I’ve tried to get in touch with them, left message -NO response. I just want to know if they are going to honor the oh so great “Certified Pre-Owned” reason we didn’t buy from an individual & paid more for or not. I just want a call back! Still 3weeks later & no resolve. More
by KingRanch
Employees Worked With
Michael
March 30, 2019
Great staff & experience Alex helped me find the perfect car I was looking for and Daren and David helped me agree on a great price. Nolan in finance explained my warranty opt Alex helped me find the perfect car I was looking for and Daren and David helped me agree on a great price. Nolan in finance explained my warranty options and helped me pick the best one for me. More
by Vickie
Employees Worked With
Alex Popp, Daren Lewis, David Filmore, Nolan O’Brien
